Daniel Ebers Expert

Not that I would be aware of - but to start with basic things, if you suspect an App being responsible for the crashed you could check if they are up to date. If not, you would need to upgrade them. In case one behaves suspicious you also could check with it's vendor.

Hi @Richard Vencu I found information on how to implement this, but I would like you to check if it works, documentation is a bit unclear in this regards. The whole idea is based on: * How to restrict Log Work on a specific status…

Hi @Luisa Zhang I understood you get this error message during performing a site import to your Jira cloud instance. A short check before reaching out to support could probably show further information. This knowledge base article could help you further: * Resolve user and groups synchronization error You can find some…

There has been several similar requests in the past: https://community.atlassian.com/t5/Atlassian-Access-questions/Only-Org-Admin-left-the-company-and-does-not-cooperate/qaq-p/1473585 For the moment, the easiest way to go seems to gain access to the old mail box the Org Admin used. You mentioned somebody from the…

Hi @Jaeson Hillary welcome to the Atlassian Community! I must pass for the full requrement of "new" during last year. The nearest idea that comes to mind is to browse to: https://YourSiteName.atlassian.net/secure/project/ViewProjects.jspa and to look at the column "Last issue update". Cheers, Daniel

Yes, sure - this would in general be an option, you can reach support here: https://support.atlassian.com/contact/#/ (I hope this is okay with Trudy, she posted a lot a very correct and helpful screenshots - I am just saying this so in case she wants to contribute some further idea before goint ahead. I don't want to…

I do not think this could be the cause. But you could enter the JQL query from scratch and try to align the columns (at least trying to add 'keys') - so you could rule a problem with the filter out. But, to be honest (sadly) I could not imagine a positive contribution by doing so.

I found some nice articles - the content still applies (they're from 2019): https://community.atlassian.com/t5/Agile-articles/Marketplace-Spotlight-Create-the-ultimate-customer-portal-with/ba-p/975955 and…

@Marie Thuy I found this sentence from Trudy interesting: Step 1: Navigate to an entirely different screen in JIRA, just to make sure there is nothing cached in your browser concerning things you've tried to do to update the filter. A step further - have you already tried to empty the browser's cache and to try a different…

Could you please confirm of the custom field's type for "Vervaldatum"? I tried your rule in my Cloud instance and it worked out with the "Due Date" field instead of Vervaldatum (I don't have it in my instance).

The error message you have in logs com.sun.jersey.spi.container.ContainerResponse.logException Mapped exception to response: 500 (Internal Server Error) javax.ws.rs.WebApplicationException: java.text.ParseException: String, es-419, is not a valid language tag might be related to this Bug:…

In the scenario the mail would need to carry one recipient in "To:" but all others in BCC to not leak information the recipients should not see of the others - even then the recipient in "To:" would be named. Like the situation is currently every recipient does receive a single, dedicated mail, keeping private information…

In that scenario "And: Link issue to" Trigger issue (instead of: Most recently created issue) would suit better.

On Jira Server starting with version 8.8 there seems that this was implemented whereas the Cloud folks are still have to wait ;) https://jira.atlassian.com/browse/JSWSERVER-7740

Isn't it the first block reading "If these match..." where the transition to "Respond to customer" is made? In my cloud instance it looks like this: If not, could you please share a screenshot of the workflow? Basically, the steps are always the same if the current setup does not suffice:: 1.) Check the current workflow…

The rules which need to be checked are contained behind the button "Legacy Automation". Could you please double check if you are able to find them there? This is some kind of historial circumstance but might change in future.

This is mainly what Web Hooks are made for. As soon as something (^something you have to specify like an issue update) occurs the endpoint of customer's instance can be called: https://developer.atlassian.com/server/jira/platform/webhooks/ That you do not need to start from scratch with all the logic mentioned above…

So the "customer site" is some kind of self-written software, is this correct? In that case you must speak to the person being responsible for it. Even in case it would be an Atlassian Cloud product the person should be able to tell you the site name (I doubt this is the case, though, because there is no such option like…

Sure! As soon as configuration is active for Issue Security Levels you can change between them. Please consider a few things: - the user that wants to set the security level for a project must have the permission: Set Issue Security - users must be in the security level itself in order being able to select it - the Issue…

So, if the mails leave Confluence correctly but missing in Outlook this suggests there is a spam filter or filtering rules "hiding" the mails - or the mail servers involved (between Confluence infrastructure and your receiving mail server is causing trouble). Do you have a mail administrator (the one who provides you the…

Adding to this we seem to have had the question a few days ago which finally was answered that it is not directly possible to add a new "category" but map further (to be created) Request Types to existing practices/categories:…

Hi @Reetu Shrestha does this happen only to your user account or are other team members also affected? Have you tried to browse in an incognito tab of your browser - or - even in a different browser for a short test? Is the problem related to one backlog or all backlogs on your instance (assuming you have several ones)?…

The observed behaviour is part of "GDPR changes in Jira" (further reference is available from here: https://confluence.atlassian.com/jiracore/gdpr-changes-in-jira-975041009.html) I strongly assume the 30 users which already have JIRAUSERXXXXX are new ones - they must have been created after an upgrade taking place to a…

The error message (without knowing for sure what is going on, to be honest) just suggests there is no writing to the mentioned directory possible. Checking permissions is a good start, possible also checking for enough remaining disk space - but if this is not of any help you would need to diagnose it further, directly on…

Probably the easiest option to try would be to place the file in an easy to access directory, for example D:\ (assuming D:\ is a hard disk, or, a USB stick, or example).

Could you please also confirm on the specific JDBC driver version you are using?

This sounds like the portal needs some tuning still. Did you go through all aspects of the linked documentation below? https://support.atlassian.com/jira-service-management-cloud/docs/categorize-customer-requests-into-request-types/ Especially as you say you want not to have all Request Types in there this should help:…

Hi Egor, from what it seems Jira is either not recognizing the used MySQL version correctly or there is a mismatch in configuration like * being connected to the wrong database * using a wrong JDBC driver Did you upgrade Jira and or the MySQL version lately or did this come out of the blue? At least I assume the error pops…

You probably could automate it through API - I am still unsure about the exact timestamp you would have to provide, but however, at least something you could have a look into: https://docs.opsgenie.com/docs/who-is-on-call-api Does this help?

Hi @Neranchara Kaewsiri welcome to the Atlassian Community! If I understood you correctly you probably had two sites under two organisations and transferred one site into your organisation so it now holds more than one site, for example you did according to:…