Daniel Ebers Expert

Awesome, thanks for the hint! No, I haven't seen that, yet. Alone the demo video made me laugh - looks like a crazy game for long and rainy Sundays :-)

@Alice Mawwww, yes! The goats - coming back every now and then to see how they're doing is so relaxing. At least until they start eating your T-Shirt. But because they are sooo cute, you can't be angry, right?

Free plans are only entitled for Community support. Another idea: have you checked in "User Management" if they are probably already there but as an inactive user? Reports here in Community stated this is the most likely reason for the error to pop up. Please also check if they appear from "Jira Service Management" in…

Hi @Fabs Iller I'm curious about what the use case would be? Is your intention to grant admin rights for a board to a group of people or something? Regards, Daniel

Ah great to hear! Glad you fixed it. So, please ignore my answer - I submitted it the moment you save your answer :)

Hi @Edvinas welcome to the Atlassian Community! If I understand you right the user can link the Epic using "Edit" in the edit screen but afterwards the epic won't be displayed in "view" screen. Are there probably Apps involved like Script Runner Behavious trying to hide the field? Maybe unconventional but an idea would…

From how I the feature understand all teams are currently open, however the information in the box could be understand differently - I believe it is meant a way that there is no setting you could make in order to have members joining only by invite. Probably somebody else chimes in and proves me wrong :)

Hi @Gianni Minicozzi the troubling connection to Marketplace is highly likely not the cause - and could be checked separately. For the issue with the Kanban board I am wondering if it could be browser-related:…

Can you set other Issue Security Levels when coming from an unrestricted issue - or - are then the others not being offered as well?

Welcome @Mehwish Fatima hope you will enjoy your journey through Atlassian Community! A very good summary is also the "Required Reading" which links to many useful resources.

Hi from my recent understanding and what was discussed several times lately in Community there should be absolutely no need to extra pay for Jira Core - the features are the basis where Jira Software builds upon. The only thing I can imagine is that the system is somehow confused as there is an additional Free plan of Jira…

The settings you are referring to seem to be available for Jira Server but not for Jira Cloud anymore. From the looks the colors only can be changed in the gadgets (see screenshot above) meanwhile.

Unfortunately in a Free plan adjusting the Permission Scheme is not possible: https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-permissions/ You can't edit project permissions or roles on the Free plan for Jira Software or Jira Core, and you can't configure issue-level security on any…

Hi @David Señorans there is a knowledge base article corresponding with exact the error message you are facing so I just wanted to share it: https://confluence.atlassian.com/jirakb/reindexing-fails-with-expected-exactly-2-rows-error-in-jira-server-779158916.html Regards, Daniel

Hi @Becky Gibson welcome to the Atlassian Community. Could you please check from User Management >> Jira Service Management (you reach it through the cog on the right upper when being logged in using administrator permissions) what the status reads for the customer that is getting back the "Current user is not active"…

You can change the issue security in case the configuration is done successfully as described in the following article. Do you have the "Set Issue Security" permission and is your user in all of the groups the Issue Security should apply to? In case it does not work out could you probably attach a screenshot on what you…

If I understand you correctly the specific question here is if an additional Issue Type "Spike" has negative consequences for your instance? No, it won't - apart from a basic rule to do housekeeping and just to create Issue Types which are useful. Also the basic advise is to negotiate with others - for example: if there is…

The process sounds a bit unclear to me - as well as I did not get what you had, why you upgraded and what you have now. We are one of those unfortunate people who (...) Is there something special you are referring to which would be public? If so, could you please provide a link? Out of curiosity I'd like to read through…

So let's go back one step for a moment. A Service Management project in Jira brings one portal with it (for example SUPPORT-2345 as an Issue ID of project "support" will cause that there is a customer portal showing up). That being said, if you want to have a new portal you would need to setup a new Service Management…

Viewing the example data I presented you in the answer above I went to a Jira Server instance where I am definitely not admin and got a positive result. (Jira version 8.3.4) Note: by purpose I did not select the standard value "bug" but a more rare one. So the Issue Type is to be mapped (on the following page the Issue…

@Michał Fastyn Please, to not miss any potential chance for the future, please do vote for the Suggestion over here: https://jira.atlassian.com/browse/JSWCLOUD-6887 ("Specific permission to "Rank issue"). This excerpts the idea to have a split permission just for ranking issues. Please, also if the description deviates in…

This error is found in a document and suggest the driver with support for PostgreSQL 9.6 should be used. When you said you upgraded the driver please double check its version and make sure any old driver is removed from filesystem (or moved away). Please also refer to: https://jira.atlassian.com/browse/CONFSERVER-44216 for…

While it is true that holding administrator permissions more options are available for CSV import an user can import defining Issue Type without any problems. I believe you are referring to this general information: If not specified in your CSV file, imported issues will be given the default (i.e. first) Issue Type, as…

The right-most column in a board will classify issues as "done". Cancelled on the other hand counts as a valid resolution per definition. If the resolution is missing you could fix it through a bulk edit. In case you would do it via Script Runner there would be needed no code - this is a built-in script (however, this can…

Hi @vfb heni you might need to look into Apps from Marketplace to get this functionality. Currently there is no feature like this available - in case a smaller implementation would be okay the solutions above could be suitable however. Regards, Daniel

Hi @Marcel Bouge I believe you mean if you can disable relative time stamps and to use absolute timestamps. Please refer to the Suggestion: https://jira.atlassian.com/browse/JRACLOUD-41506 With New Issue View the way how it works is the following: When the date of the action is <= 7 days ago, you’ll be able to switch…

Could you please show "in code" how you actually do the login? If needed, you can add screenshots if this is easier.

Hi @Stephanie Bannister I just tried it for a next-gen Service Management project with a new custom field "Request Classification" of type "Checkbox" but it works just fine: Please note that for a custom field in a next-gen project you will not be able to see it from custom fields overview - because they just "live" in the…

You linked the documentation for Server but the Community states you are using Cloud. https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/ Have you double checked with the Cloud documentation also? If it should not work could you please show us your request (with all credentials anonymized) as well as the…

Nice catch! This is easy to overlook - glad you fixed it.