Daniel Ebers Expert

Hi @Julie Levesque welcome to the Atlassian Community. In case you refer to "People" where you can form a team within Jira Cloud you can remove team members by clicking on "..." next to their respective name. In case you meant something else - could you please kindly provide a screenshot and/or describe what you are…

In case you are sure nothing was changed in configuration on 11th January please let Atlassian support have a look.

In case you have the standard plan you can contact Atlassian Support if you suspect there is something unusual in your Cloud instance where all settings look ok. https://support.atlassian.com/

When the history shows the admin assigned you an issue while in fact he is not aware he did this only some kind of automation is possible. This could come through an App or just a workflow postfunction.

Sometimes it is just the good old candy bar for a Milky Way or similar - but sparingly... :)

@JAKE There is a open Sub-Task with the idea of providing the option to create workflow schemes in next-gen projects: https://jira.atlassian.com/browse/JSWCLOUD-19019 You could watch it's progress - unfortunately it is not directly visible from there when action is taken upon it.

Assuming you have administrator permissions anymore at least you could cross check with Audit Log (https://YourGreatSite.atlassian.net/auditing/view) if there is something recorded which correlates which the changes you have made. In case you are also missing administrator privileges (which the fact suggests that you are…

@deirdrerodgers I'm wondering if for the current approach (migration via console feature) something meaningful was written to Jira logfiles. 1.347 users were not successfully migrated. I would expect that a reason is available - probably from atlassian-jira.log? Have you had the chance to take a look?

As with many things in life, there are pros and cons to any idea and solution. But, without touching the idea by its content, I believe you have the right be heard - there is a channel for it. On jira.atlassian.com you can record your input. Please go to https://jira.atlassian.com/secure/Dashboard.jspa and read through the…

Assuming you are on the "Free" plan there are restrictions to user management and permissions which could explain why you don't have those options. Please refer to the following guide for further information: https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/

Hi @Sapna Sharma sure! First you would need to add the desired fields (like Attachment) to the corresponding screen the project is using. Therefore navigate to https://YourGreatSiteName.atlassian.net/plugins/servlet/project-config/YOURPROJECTNAME/summary Locate "Screens" section and choose the Screen Scheme (in my example,…

The second custom field you show in the screenshot has a pretty long name. I am wondering if there is some special character in it which prevents other custom fields to show up properly on that page and/or prevent other custom fields to be created. If Audit log looks good - and there were not custom fields deleted…

@이유림 as for your last question - you can also manually bulk customers, please see here: https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-bulk-add-customers But this is not a real CSV-import - it is more of copying data over from a CSV into the according field.…

@Pranav Somani Please note that several options, like the App Pramodh linked for example, unfortunately only work on Jira on-premise (Server). Also a common query to the database is something which is not available in Cloud. A query via REST API could, however, meet the requirement.

Information about the issue collector you can find here: https://confluence.atlassian.com/adminjiraserver/using-the-issue-collector-938847338.html The issue collector is flexible in it's configuration whereas the "Contact Administrator form" is not:…

Just for a short addition, please be noted that Behaviours feature is not available for Script Runner in Cloud At this time it is not possible to implement the Behaviours feature within ScriptRunner for Jira Cloud. Source: https://scriptrunner-docs.connect.adaptavist.com/jiracloud/ If you'd want to go with Behaviours you…

From what other users experience a temporary incident on your mailserver (or hosting provider) can sometimes lead to a deny-listing of your mail address - Atlassian would then have to release the "block". In case you can exclude any issue with your mailbox and settings in Jira are fine you could reach out to Atlassian…

The important factor for this case is to be member of the group (admin or not is not the relevant criteria in that case, unfortunately).

This looks good so far and it was not possible to reproduce the issue on some other Jira Cloud instance. Last idea would be to double check if you are in the groups that are assigned to the Security levels but from what I see from screenshots this is already the case. You could wait for others to have an idea here or…

This just means your user is not part of a group (here: BTEAM) which is assigned to Security Level "Nivel 1". In Jira an user must be part of the security level that is going to be selected. Imagine you would select "Nivel 1" with your user - but have no access, you would be immediately "locked" out of the issue. This does…

While all of the linked Apps provides value they are not free and require payment. Depending on how tight budget is and what you expect from a solution HTML links could suffice. When an user clicks on them the screen is pre-filled with data provided by the link. On the other hand, you would need to place the link…

The rule for disappearing the cards is by 14 days like in this thread correctly was said. Probably the issues that now were cleared from the board were put into "Done" column 14 days before - so in other words today was the "deadline" for them? Otherwise you could take a look at their history what exactly was changed.

Is there any chance something else is having an open connection to DB?

From what I understood this is still an open Suggestion. This means that currently there is, apart from some workarounds, no official option to create more than one board. The Suggestion is linked here: https://jira.atlassian.com/browse/JSWCLOUD-17371 You could vote for it and thereby signalize that this function is of…

The application log (atlassian-confluence.log) could also be interesting, please refer to Working with Confluence logs in order to identify the place where they reside on your disk. Which database driver (JDBC) did you download/use for the database connection - which version number?

The safest way to reach your goal without any bill you don't want to have would most likely be to write to Billing support (https://support.atlassian.com/)

Hi Jeff, yes, it seems that there is no nice overview is existing currently. You could query via REST API (also in your browser a quite good overview is returned) like: https://YourGreatSiteName.atlassian.net/rest/api/3/project/search In my example it gives me a total of 12 projects, which is correct (please note that the…

Great, so then let's close here and focus on the remaining open thread with Dirk as well as the one to come for the remaining questions.

It is still strange as a board is just a different representation of issues - so at least the part with CSV export/import is plain technical something else than it might look. That, as such, leads to the assumption there were just permission issues with the board's underlying filter. Moreover this assumption could be right…

Hi@serge calderara, it's me again - just a question in regards to a bit housekeeping... Could you probably confirm this is related to either: https://community.atlassian.com/t5/Jira-questions/How-to-trigger-a-rule-when-linked-issue-status-change/qaq-p/1589827 or…