Daniel Ebers Expert

This suggests the script is not interpreted currently due to security reasons. In case you want to get the functionality back you would need to switch HTML in custom field description back "on". Please see the following guide:…

Hi Maks, would it be suitable to do it using "bulk mail" page? I know this is not Automation, however. Sending to a specific role is possible, though. For Role you could choose a different one - I only have the standard ones. The page is reachable via:…

Hi @AKASH DP I adjusted your rule slightly on my Cloud instance. In a test it worked fine. Can you confirm this is what you meant? Regards, Daniel

Hi @Lydia M another user brought up that there might be some incident ongoing with the Training for Jira App. https://community.atlassian.com/t5/Training-Certification-questions/JIRA-Training-videos/qaq-p/1598096 I'd suggest you refer to support like Ste said earlier - if there is no immediate fix it might help to…

When opening the workflow for edit you can adjust if the transition is shown to a customer or not like this: For a specific transition (highlighted by the blue line) you can check "Show transition in the customer portal". If done so (and after saving/publishing the changed workflow) it will look to the customer like this:…

There is no special function to create a project template as per definition. What usually is meant by this is to create a project with a clean (=standardized) configuration that should be used as a "blueprint" when creating new projects. Some users choose to have some of them so that only a copy is needed to have similar…

Yes, it makes sense to contact support - the error numbers do not tell much to Community members and we do not have access to any systems involved.

I see, thanks for clarification. From what I could see it is this App: https://marketplace.atlassian.com/apps/1217110/training-for-jira Assuming you are on a paid plan for "Training for Jira" you could raise a request with support.

Removing a request form from a portal group will lead to it's status "Hidden from Portal". From your last screenshot I am wondering if there should be request forms (for example at least the "Track Problem" one). Apart from that I cannot recognize any further misconfiguration - it should work. How does the portal from a…

Hi @Colleen any changes on Jira Server (if your tags are correct here in Community) would need an interaction of your Jira administrator - there are no settings, like the one you mentioned, that change by themselves or any magic happening. Like Moga said, on the other hand, an upgrade could have caused this - but your Jira…

@Алексей Черник this is the one that was mentioned earlier by Alexis: https://marketplace.atlassian.com/apps/6572/tempo-timesheets-time-tracking-reports?hosting=cloud&tab=overview

Hi @Nick Maskell welcome to the Atlassian Community! It might depend what should further happen with this special piece of "work package". Assuming it is something you consider to do later but you don't want it to clutter your board the backlog is a nice place. But if you instead know it will be a non-starter on long-term…

From what the Community logic read from your Atlassian account it looks like you are site admin, not org admin yourself. Could this be true? This could explain why you don't see "Administrators" from settings. If so, you would need to speak to the former org admin, or, to another org admin active to adjust the settings…

Hi @Nalin Wijeratne adding to the link of Anıl here is some more general information about where to find the logs for Confluence Working with Confluence logs * https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html Please let us know if it worked out and you were able to find the logs. Regards,…

Hi @Evan Kelly welcome to the Atlassian Community! Could you please confirm on which App you are specifically using for training? You mentioned you open it through you homepage - is it a separate site from Jira? I am asking because there are also Apps which can be installed within Jira providing training purposes. Next to…

@Olajidefor Jira your observation is true - license is stored in the database.

 @Soumya Mariyala While it is not possible to set permission on a Free plan (neither UI nor through API) one might say that updating a project's description should work, indeed. Assuming you just wanted to set the project's description, you'll be running into the following: https://jira.atlassian.com/browse/JRACLOUD-74569…

Great - glad to hear it is fixed :)

Those settings are actually okay from my point of view - using the same in my Jira Cloud instance I was able to get it working using the current username instead of "Anonymous". From the history from a troubling request - do you see that (probably some kind of Automation) is changing the username from the acting user to…

From https://confluence.status.atlassian.com/ there is a button "Subscribe to updates" which I believe it is capable of doing exactly that.

No worries - this is what Community is for :) Just to confirm for a better understanding. I assume you went to User Management >> Users and there you utilized "Export Users", is this correct? If so, this gives you back a list of users assigned to their respective groups - together with the information about Roles from UI…

I have a feeling this could caused by the delimiters used. From the description the fields are not "splitted" correctly from each other unless there is something really strange going on. Normally CSV export/import works very well and is a recommended way for many cases.

Yes, but they are not assigned to team. In case they would be it looked like in the screenshot I attached earlier. Without further Information I believe Community will not be able to help further. 

In case you are referring to a Jira instance without special Apps as for tracking / worklogs then I can confirm that viewing worklogs is not restricted at all. That means everyone can see all worklogs as long as he/she has "Browse Permissions" to the Jira project in question. Some more information on loggin time on an…

There has been a longer discussion on it and, finally, the corresponding Suggestions has been implemented and currently is in with resolution "Fixed" - so it should work. https://jira.atlassian.com/browse/JRACLOUD-70150 Referring to the last comment over there I am wondering if you can see the original estimate from the…

Is it possible that you project was configured like in "Login Free Portal"? https://confluence.atlassian.com/servicedeskcloud/blog/2017/04/introducing-the-login-free-portal-for-jira-service-desk-cloud Could you please review the settings? I cannot think of any other reason right now why the reporter is set to Anonymous but…

OK, I see from the screenshot you current have no team defined - therefore you cannot delete people out of it. You must mean something else. You would have to explain what you see and where the team member is (where it is to be deleted).

Can you please share what you are seeing (a screenshot would suffice)?

While the idea is good and I appreciate the intention that it was brought to Jira Server this week I fell into this trap with a team: https://jira.atlassian.com/browse/JRASERVER-61158 So the use, currently, is limited by the bug. To summarize in a few words: an user shared the element (giving a colleague edit permissions).…

Hi @Deepan Kumar Raghavan Vasu adding to the very correct steps Nir already mentioned that there were some occasions in the past where the database "structure" an Apps uses between an older version and a newer versions changed. While (let's say) going forward from version 1.0 to 1.5 of some App the database was updated by…