Daniel Ebers Expert

This seems to have been continued here: https://community.atlassian.com/t5/Jira-Software-questions/Scriptrunner-post-function-or-behaviour/qaq-p/1711254

Hi @rish_kr221 for using the Assignee it should just work according to the hints from Curt and Callum. In case you would be using a "team-managed project" alongside with a people field it might be you are running into this effect: https://jira.atlassian.com/browse/JSWCLOUD-20774 I don't assume this matches with your case…

Hi @Christophe it could make sense to address this in general with your upper management (probably your own or the one of your internal's helpdesk). Every once in a while users from your enterprise are requesting the same from Community whereas only your internal (or outsourced, we just cannot know) helpdesk can reset…

Writing lyrics is nothing I can come up with but the members of the high velocity band were spotted on stage :)

Hi @jahrenkiel yes, this should work. The OpsGenie part should not be so hard. Like Nick already explained you could just kick off an email which is directed to OpsGenie, that would get 99% of the software side of logic. Obviously such a button just can't exist independently (unless you have one with some super logic - but…

Hi @Sarah Jordan Niranjan has already mentioned all relevant parts to check to see if a button like "Schedule Issue" can be removed. As this is not a default button there are not so many places you could look for in order to get it removed. To be honest, it looks that somebody introduced it in your past using…

Hi @Chris Sweet next to what Chris already said I am wondering what lead to the decision/idea to have a separate site/instance. Even in large enterprises billing issues should not be something that cannot be sorted out - or are there also technical details of this intended implementation? Regards, Daniel

To get issues from "Todo" to "Done" (in this very example) you indeed need the "Transition". An Edit will never let you transition an issue through workflow. The message "There are no fields on this screen associated with this this transition." is an informational one and should not stop the process at all. As you said you…

Hi @Sergey Kislitsyn based on your description I believe to understand that you do not want to request the SLA data for a specific (customer) request in your service management project but rather the data for configuration of each project, is this correctly understood? In the REST API reference…

@Januka Wijesingheyes, it seems it comes from Script Runner Cloud. Could you please confirm you are indeed using Jira Cloud but not have the Script Runner App installed? https://scriptrunner-docs.connect.adaptavist.com/jiracloud/enhanced-search.html

Hi @Minu Murali the difference will surely originate from the fact the Atlassian own solution is on-prem but the screenshot you provided is from cloud. There is some difference in displaying - this will be likely not possible to adjust. Testing on my cloud site I recognize there is an Attachment area/field. It is not like…

Hi @Ninad Desai using the documentation it should work: https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/ Have you double checked if you can execute a very simple request (for example listing projects or so) to verify if REST API access works okay?…

Hi @Gilad Shtern your question could also be understood in a way you want to do something programmatically for issues, but "outside" of Jira - not really "outside" by means of "without" but just not having a user to interact with UI. Therefore REST API access comes to mind, please find some examples here:…

Hi @Pallavi Deore like Nir stated you can do a REST API call (using Jira server) like https://jira.example.org/rest/api/2/user?username=johndoe You will get (when doing the call while being logged in with administrator permissions) details like the username, the mail address, the full name, the time zone set for the user,…

Hi @Ben Sar_ overall this looks like the demand is summing up the values of some custom fields. The above rule worked in my example, please be noted that you are not limited to two Custom fields. You can have as many as you need but then need to adjust the rule. {{#=}}{{issue.FE Story points}} + {{issue.BE Story…

Hi @PietroR the error message "customfield cannot be set. It is not on the appropriate screen, or unknown." seems to be some kind of generic where it should not be - I met this one in a recent case where a authentication issue was involved. Hard to find and also some operations worked - which made things even more…

I read about the autocorrection before but I am not able to find it in Community right now. Testing on my cloud site (just wanted to see that 'live') currently it is not reproducable. @Andrew Stantonis there something special to do to get it corrected? I tested it in a comment of an Issue in a team-managed project and in a…

Hi @Pramodya Gamaethige for a rather specialized App like this one it will be unlikely you will meet somebody here in Community just in the moment you need a thorough answer - that would be of a great coincidence. If your ask would have been to a very common App with thousands of customers it would be a different story.…

Hi @[deleted] could you please confirm if the domain assigned to the user's mail address is verified by your company - so did you go through those steps in the past? If so, you should be in full control of their account from admin.atlassian.com > Directory…

Hi @Philemon Nkafu unless there is something broken I think Jira is just offering to create the first project in this step. Basically this would be a logical offer because projects in Jira is a very central term - but do I get you right you cannot get past this screen? Then maybe trying a short browser or going into…

Hi @Urmo Luts yes this is basically it. Apart from that there are also the "trusted" user accounts, the fine differences are worth having an precise look into documentation but ... also test! => What me helped the most is to create a (Free) Jira Cloud instance and to try a bit. It really gets so much easier when clicking…

Hi @Rajesh Mankad there is the possibility to set the Request Participants via email (when the customer adds some colleagues via mail) but Jira and probably also your project in Service Management needs to be configured accordingly. This is better documented here:…

Hi @Yana Stoliarova you still could bring this idea to the attention of Adaptavist so their product managers can have a look into your suggestion. As Script Runner is an independent App and is maintained by Adaptavist this could be worth giving it a try. They are sometimes around in Community as well but in case they will…

So I was wondering if we must use a plug in from jira side to get issue event in snow ? Good question. I am tasked with a similar situation, maybe I can share something in a few weeks. Good to hear there is no App involved (one less point of failure). From a theory I'd say when documentation of SNOW does not mention an App…

Hi @Arthur Guyard improvements on this matter seem to be on its way, according to: https://jira.atlassian.com/browse/JSDCLOUD-3371 (Allow Attachments to be included as an actual Email Attachment). This looks to be exactly what you are looking for. I would encourage you to bookmark the URL pasted above and to vote & watch…

Hi @pragathi inaganti I think it is kind of unclear yet to Community members what you are looking at. With some likeliness you are trying to access Jira's database for reporting purposes and/or you are trying in first step how data is organized. In many posts here in Community one can read that reporting off Jira's…

Hi @Kirk Kuykendall adding to what Nic said please also find here documentation about the workflows in Jira. https://support.atlassian.com/jira-cloud-administration/docs/work-with-issue-workflows/ Please be noted that there are differences on how workflows work in "team-managed projects" in opposite to "company-managed…

Hi @serge calderara there are reports around of some faulty Service Now Apps from Marketplace. Without wanting to call a specific company could you please confirm you try an integration with 'stock' webhook features of Jira or if you also use some kind of Service Now apps from Marketplace? Thanks in advance! Regards, Daniel

Hi @Madeline Asmus what you described is the advantage many admins see from copying a project using "Built-In Script" to keep a clean, tidy and uncluttered Jira instance by having as less as possible diverging configuration. However, your use case indeed can be valid - you would just need to use 'stock' Jira feature to…

Hi @Hiroko Yanagita usually the permission "Browser users and groups" from "Global permissions" is missing - you would need to check that with your Jira Administrator. To make things easier you could refer them to the docs so they can double check:…