Daniel Ebers Expert

Hi @Pavan_Nayakanti unsure at this point if it is related to Script Runner at, the stack trace you posted gives a bit too less information about it. Have you had the chance already to consult atlassian-jira.log if there is a more meaningful error logged? In case you do not have access to the server's operating system you…

@Dave LIAO+ @Kathi Paquet: thanks for the input, very true! A friendly and welcoming name can change a lot - like everywhere else also for this model there is a lot about marketing... The term "Steering Committee" is already in use 😅, this is when several Governance Boards come together a few times a year to have an…

Hi @Luke Murray Automation is included without any additional cost in every Cloud plan. However, based on your current plan there might be restrictions, you can learn more about them here: https://support.atlassian.com/jira-software-cloud/docs/what-are-service-limits/ Regards, Daniel

The best idea for this case is to talk to every Jira administrator (at least all the members of group jira-administrators) if they/who did a change. I haven't met a case where the source could not be clarified - but I agree a logging would be nice.

The webinar page is giving an error message as well. But I had success reaching them via Mail. @Israel Romo Sen - please try to contact Empyra via e-mail. This should get you the needed help. I also have seen the review in Marketplace - it looks it was a single occurrence, at least in some days ago they indeed replied to…

Hi @Riki YAMASHITA , when you say the server is not receiving nor blocking email from Jira. it is very likely that the case is like Esther explained - mails will be likely blocked by Cloud infrastructure because of bounces in the past. Were you able to sort this issue out? Did the support request reveal any blocks in Cloud…

Hi @ren_xian xu the question I would put in the center of thoughts is: "is the extended time needed to sync causing any issues?". The amount of time is nothing unusual, compared to environments I happened to see in past - with similar sizes. Probably there are some details in Active Directory varying for one directory…

There come no other possibilities to mind than Permission Schemes, Workflow Postfunctions, Issue Security, Automation. If this all is checked and you say it is certain that all permissions are correctly set only a bug would come in realistic but before stating that I'd double check (I know it is tedious) if the permission…

Great, Rocsana! Happy to hear that! It is sometimes a bit easier when seeing the same screen, which is not possible by using the Community, but now I am happy that it worked out nevertheless :) Regards, Daniel

Yes, that makes sense. You only should test if the field can really be updated when not on screen - sometimes there is an error message using REST then telling that the "field is not on screen". Just give it a try - I think you're quite close to a good solution that works for your team.

I see this can be confusing sometimes but there is a nice overview of the several admin roles within Jira Cloud: https://support.atlassian.com/user-management/docs/give-users-admin-permissions/ The group for addons should never be touched, it is just a technical group - to my knowledge there is no interaction possible with…

Oh, I see - totally understand. I believe the migration to Cloud was some elegant way then, supposedly debugging an error like this would be something which is very hard via Community - you should never say never, but cases like this are rarely to fix when not directly sitting in front of the troubling system (or some log…

Hi @Sherryl Radbil testing in my environment I was able to request the CSV - is there probably some kind of reverse proxy intercepting your connection or some other setting blocking access. Even when I tried in unauthenticated I got back a '401' but the '404' error suggests the endpoint would not be there. Another idea…

Hi @Gregory Kremer there are Apps available from Marketplace which promise be capable of providing this kind of insight - some of them are indeed for Cloud. Requirements like your current one remind me of the intention a client had in the past for seeing "most active users" statistics - it is very similar. Not so much the…

Hi @ashleyg the requirement is understood - basically it seems you want something like this visualization but gathered the data per API to use it in external tooling. What you still could do to present a single custom field with one value that sums up all SP per sprint is to write back the gathered data from API to Jira.…

Sorry to hear it is not working. The migration to Cloud is one option - presumably one that some customers cannot take without in-depth planning, so if this is some kind of "workaround" that works for you I can understand your frustration. In case you should have still a valid license for Jira on-prem this kind of issue…

Yes, the "Administer Jira" is responsible for granting all listed users/groups the permission to create company-managed projects. I understood you in a way you have users which still can create projects but are not listed in the permissions for "Administer Jira" and/or "Create next-gen projects". Is this correct? Could you…

Almost - you need to go to your project configuration and there check how the screens are assigned to the screen scheme which is in use by your project. Assuming they are all the same you need to copy an existing screen, remove the field that should be "read-only" from that screen and associate an issue operation to the…

You could try to remove the existing mail handler (noting down the settings) and insert it again. However, the email channel can do for you exactly what you requested - but I also see your point when you say it worked in a proper way in the past.

Hi @jira-admin I think this will not be possible as such. In a non-Service Management project you have the option to restrict a comment to a group/role - but this is not available for Service Management projects despite a Suggestion to have it considered in the future: https://jira.atlassian.com/browse/JSDCLOUD-829 If I…

Hi @Thomas NICOLAZIC as far as I understood this is an App from Marketplace, right? I seem to have identified it by a simple search query from Marketplace and it seems the vendor is offering support. As we are probably no aware from Community how many installations there are (meaning how wide-spread knowledge with this App…

Hi @Emily Smith with an organization existing and added to a project I was able to click on the company's name to add customers to it. I hope it is working the same for you - to double check you would need to click on the "..... Services" organization, from there to "add customers". Is it looking the same for you? Did you…

In case you are specifically referring to the import described on this page please be warned that this route will imply data loss on the target instance - so this is only suitable for empty destinations. If this is not the case the link that Vero sent you is the way to go. The process itself currently is not very easy but…

Hi @Jorge Vea no - a login is required, this is due to security considerations to have files not standing "wide open" for unauthenticated users through the internet. You could alternatively put them to some kind of filehosting or even an internal (operated by you) service with probably lowered requirements for…

Hi @Michele Zaben what comes to mind is to group the customers into an "Organization". Doing so, they could share the requests raised so that their colleagues also can view them. According to:…

Hi @Bruno Sergio Pongetti Goldemberg I agree with Brant to use Jira Service Management own's "Customer Satisfaction Surveys (CSAT)" and also agree with Nic not to touch the database for this. Just for completeness - here is the documentation in case you want to give this convenient option a try: * Jira Service Management:…

Hi @Eddie Sutton while I found a similar mention parts of the stacktrace in knowledgebase I thought it would be of a coincidence if just this App would be installed in your instance and same time being the source of the issue: https://confluence.atlassian.com/jirakb/basic-rest-call-gets-internal-server-error-827101974.html…

Hi @andrea.dico I remember an article where this was explained in more detail: https://community.atlassian.com/t5/Jira-articles/Updates-to-your-file-uploading-experiences/ba-p/1592157 In short and my own words: the upload via Google was a rarely used feature so it was removed. Please review the article, please also…

Hi @Steven Mustari for the unfortunate current situation you received many valid information from Nic. For the future I am wondering if it makes sense to bring up some kind of firewalling between prod and non-prod environment. Any other solution will work as well - basically anything that prevents an access from…

Hi @Renu Chaurasia Charlie has given some useful information so far. Please be noted that Atlassian Community members can and will give you ideas on how to fix authentication issues in Jira, moreover many useful tricks can be read here. But assuming this is a production environment which is covered by your IT team it makes…