Daniel Ebers Expert

Hi @Jan-Willem Aikens this looks good! I cannot spot any obvious mistake. Moreover I tested it with this Summary on my instance but it gave me back this very one issue - so I cannot figure out why it should not be working for you. Is the user you are authentication with having permissions on this issue? Can you open it…

Hi @Suvradip Paul this can be indeed spotted from time to time - for example if you open several tabs but until actually replying some time passes. If you know that you have several tabs open it might be a good idea to reload before actually answering. In case you are beginning to answer, correct, do a investigation of…

Hi @Sabrina Watkins adding to the great answers of Jack and Mikael you might be also interested in the ITSM guide, published by Atlassian. While I see the linked documentation gives a precise answer on Jira configuration the ITSM guide can give more explanatory information about the whole concept and glossary: * What is IT…

Could you probably list the Apps you have currently installed? Maybe this gives a clue? As far as I understood you don't consider this field being brought in by "Requests Export for JSM" but this is rather the App which provides exports from Customer Portal, is this correct? In case you are confident it is caused by some…

Using a JSM project I was able to follow the steps Patricia listed (thanks a lot for the input, Patricia!) - however, in JSM I could without hassle insert an existing Epic Link (link to DEV-81 in my instance actually). Is the user trying to link to the Epic in the destination projects having Browse Permissions and (if I…

Hi @Maria Zavros could you please clarify a bit on your request? I seem to have understand you export issues (such as stories) but want in the export to see the name of the Epics these stories are linked to? The stories will hold different information (explanation taken from the linked bug report): * Epic Name is specific…

Hi @David Jack gave you the information which are helpful for this case. @Jack Brickeylet me help out with the screenshot :-) Taken from a company-managed project using a scrum board. Cheers, Daniel

Hi @Gavin are you using Jira Cloud or Jira Server? When using Cloud you could use an Automation rule during issue create which sets a custom field to a value of your choice IF during Issue Create "completed" was entered in, for example, Description. Then you could tackle this using JQL. I would be happy to assist with an…

Hi @Ganesh Shrikant already gave you some valuable information. How this translates in your Jira instance will be hard to tell from Community member's perspective - but we can surely give here the basic information on screens, custom fields alongside with their schemes. I found a video for you which explains some of the…

Hi @petro.khometa maybe an oversimplified thinking but if this would be an interesting feature for your colleagues, also - why not put the field into Notification Scheme. It looks to me bringing value and it makes sense. For a push notification the mail App on your phone probably already brings some function with it? In…

Hi @Matheus França if I understand you correctly a newly created Request in your Service Management has no "priority" set. Could you please double check from the history if there was indeed none set from the very start of if there are signs of Automation playing with the priority? Testing on my Cloud site the request comes…

Hi @Natalie could you please confirm on the type of custom field used to "Story Points"? Because only fields of type "number" work for "Estimation statistic" sometimes in the past it happened that user deleted the "original" Story Point field, created a new one but were then not able to use it with "Estimation statistic".…

Hi @srikanth kocherlakota using JSU the following way seems feasible: 1.) on a transition TO status 'postponed' capture the previous status in a custom field. Coming from status scheduled the value to capture in a field like "previous status" would then indeed be "scheduled". 2.) Create a new transition from "postponed" to…

Hi @ND Mathur are you saying copy & paste works also not well on the PC itself? and i tried with pasting in MS word but is not pasted there as well. I am wondering if the problem is related to the PC, probably to a stuck key on the keyboard even? It's not said as a guarantee that there is no error in your browser - but…

Hi @Sandeep Vellore welcome! I can see Brant has already given some good advice. Adding to that you could have a look into relevant log-files (first of all atlassian-jira-security.log) - to be found on your server's Jira home directory. * Please have a look into documentation to learn more: Useful log files in Jira…

Hi @Shrikant Wagh from my understanding it was a copy over from a custom field to components: The component is updated with the content of the customfield of type Select List (single choice) - using a smart value in Automation. Regards, Daniel

Hi @Samuel Justus the user who tries to mention somebody must be in group jira-developers to make sure it works - from my understanding this is the only group which is able to "Browse Users and Groups" which is needed to do the mention. Additionally the user who is to be mentioned needs to have Browse permission on the…

Hi @Lars Böhnke + @Alex Koxaras -Relational- could you please do me a favour and have a look into the following - in my instance (Free, not Premium) from the looks it worked - however there must be something in the wind, when you both said it is too hard it's unlikely this is what you are searching for. Let's go. What I…

Hi @asingh just for a better understanding - will the values in the field you are looking for be known before and somewhat "static" or do they differ from time to time? For example, I seem to have understood you have a project for incident management and change management. Assuming further you have a custom field called…

Hi @Michael this would need some tests with automation - in case you have the time and want to learn it could be a great opportunity. There was something similar from Community a user has built:…

Hi @Katie Thomas welcome to the Atlassian Community! This is indeed something you could Atlassian Support ask for. This link brings you there, just kindly use billing support option to raise the request: https://support.atlassian.com/ Atlassian Community is where volunteers meet to exchange ideas and help users - but…

One question: is this the Automation built-in into Jira Service Management or the "Automation" App this is available separately? I could not identify it from the error messages and the description could be understood either way. From my point of view this is even a pretty advanced and well-thought through approach - as you…

I think now I understand your description/use case. Sorry that you needed to explain it that often. Your rule almost looks working to me - issue.parent.assignee won't work though as we are operating on the main issue, not the Sub-task. Again no guarantee - but in a (new) test now this seems to work in my environment:…

That's quite strange - two ideas that I have left in mind. 1.) could you probably talk to the sysadmin/database admin to check directly in the database (without ScriptRunner)? 2.) in case you have a valid subscription for support this is something you could also Atlassian Support know about

Yeah, I see - there are many different requirements and no company is the same like another. Going for an App is surely a good option - there are many from Marketplace. Just take your time to evaluate what works best for you, your team and your customers. I think it all boils down to: - the standard feature may suffice (or…

Oh, I see. In case you have questions towards this approach let Community know anytime. The idea behind it, roughly, is to say: when person X raises a request put manager Y to request participants - as for "Automation" there should be less manual intervention be needed, people do not forget to take action ... the manager…

Hi @Renan Oscar it will depend on how to go forward in accordance how your tickets are categorized at the moment. You said they would be assigned to a "knowledge group/tower", as far as I undestood through the "catalog item". Is this a custom field or some kind of App providing this, any integration? In case the setting is…

Hi @Wojciech Klupś "Lookup issues" some kind of accepts also JQL in its query. I tried to reconstruct your requirement and from the looks it was successful to some extent. Not sure if the whole requirement is achieved by this - you would need to test and maybe adapt it. The lookup is cut a bit in the screenshot and reads:…

Hi @Nick Savage coming across a likely identical question from Adrienne I suggest having you a look into the answer from Tessa. * What is the difference between Customers set under Customers and the customer project role…

@Ruhi Tanwarthere are "Transition Properties" and "Step Properties". It seems you have assigned the value to the wrong one :) When clicking on a step in workflow diagram you can assign a property to a step - it should work then.