Daniel Ebers Expert

Hi @Marlene Koh according to this Suggestion there is no possibility to see logs of webhooks other than looking into the logfiles (the last one, you showed): https://jira.atlassian.com/browse/JRASERVER-39361 Do I understand it correctly the live system is getting back an error 404? This would suggest there is no resource…

Hi @Benjamin Peikes it depends if you are open to further Apps. I came across a requirement like this in the past where we used Clone Plus - it works really well (inside the same project and even outside the same project). When opening an issue (for example, let's say Incident) there will be a (freely to named button)…

Hi @Amit Anand did you make sure to upgrade the Apps also? In this case the first example looks looks like coming from "Jira Automation Suite". Here you could check if you have the latest version of it installed: https://marketplace.atlassian.com/apps/5048/jsu-automation-suite-for-jira-workflows?hosting=server&tab=versions…

Hi @Ajda Gruden adding to what Carlos said please also check for the transition permission (screenshots did not came through fully, I think). Also the error message is suggesting the destination status should be 'CR' but I could not recognize such workflow step from your first screenshot. Have you checked if 1.) the…

Hi @Vikrant Yadav have you already gone through the troubleshooting article for this effect? * Work Log tab is empty or doesn't display all information https://confluence.atlassian.com/jirakb/work-log-tab-is-empty-or-doesn-t-display-all-information-732529728.html Did it help? Please update us with any progress. Regards,…

Hi @Lavanya assuming this is the documentation you followed: * Add a custom email account https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/ it reads Gmail/Google can be used but it looks there are several extra steps needed, you are right. If you’re using Gmail, you'll need to set up…

Like Nic already said there is no option to adjust the width. I am just wondering if just in your screenshot a good portion of the columns were empty - or if they are not needed. If not needed you could remove them to gain a bit free space. Also, as a potential solution: you can map more than one workflow status to a…

Hi @Victor Tobon please beg my pardon for not understanding everything written in another language than English well but I somehow made a rule working. It works on linking as well as linking during create. Please not that you can use any custom field, I tested it just with copying the Description over. For Edit action it…

Hi @Martin Vujcik are you using a special app for the testcases - then queries might look a bit specialized, but in general queries work using JQL from within Jira. You have the option to "click" through a valid query for basic tasks or write advanced queries - either way, I suggest taking a look into the documentation:…

Hi @Jenny Qu I am not sure if I am getting you fully - but from what is visible you are now using "New Issue View" - this is a modernized user interface which is now in operation for the Jira cloud users. * What is the new Jira issue view?…

Hi @Lindsey Eller thanks for your detailed description and welcome to Atlassian Community. I understand you are not able to share filters, supposedly after having the group 'atlassian-addons-project-access' deleted - however, not sure if there is any correlation like Trudy also mentioned. Do you still see the error when…

Mine came from LeBron James (Basketball) “Don’t be afraid of failure. This is the way to succeed.”

This beautiful picture reminds me of Barcelona Summit 2018, time is flying...

Hi @jisun lee would it not be possible for this requirement to work with a Condition from Workflow like "User is in project role" condition? You could still create a second condition that the assignee field must be filled. @Airbus DriverI understand the above is not presenting a list of users to be selected from. In the…

Hi @Jaspreet Singh could you please show us how the sub-task section from within GLDP-2082 does look like? Probably also a screenshot which shows the status and/or resolution of GLDP-2082? I understood that the issue GLDP-2082 is resolved but from the screenshot this probably rings a bell. Of course, this only makes sense…

Hi @Niels Vynckier were the boards by any chance part of a team-managed project (instead of a company-managed project), do you remember? For team-managed projects (formerly next-gen projects) there is a bug which describes this behaviour: * Boards not always deleting with project deletion…

This sounds something that could be caused by a block - have you already seen your site administrator in order to check if they have raised a request with Atlassian? This is one kind of questions that rarely can be diagnosed from within Community, I am afraid.

That sounds fun :)

Hi @Esther Strom for me this topic is quite new but I am happy helping to figure things out - so beg my pardon if this here is more of a 'is this the same you are seeing?' than a pin-pointed answer. Esther: Why would the initial notification give conflicting info about whether a user will receive notifications or not? For…

Hi @Nephi Lewis as Jack said it is not possible - but there is a Suggestion open with Atlassian which you could vote for. * Bulk edit filter sharing/permissions https://jira.atlassian.com/browse/JRASERVER-65489 By voting you signalize the topic is important to your team. Likeliness is higher that a Suggestion will be…

Hi @Jay using the steps that Prashant outlined it is perfectly possible to move an issue from a Jira Software project to a Jira Service Management project - just tried, worked out fine. Please note that the executing users has to have the "Move Issues" permission in the source project and the "Create Issues" in the…

Hi @Noa Masel just adding to what Alex said (he already perfectly referred to ProForma) could you please confirm it is what you are looking for from this blog post and the included demo video there? https://www.atlassian.com/blog/announcements/atlassian-acquires-thinktilt If so, I believe this solution could be something…

Ah, I see. That is bad news indeed, at least the error message is clear on the cause.

I am afraid - I cannot reproduce this on my Jira Cloud instance - maybe other Community members can confirm further on what they are seeing. Sorry to hear it did not work out for your configuration.

That's weird, in my tests it was displayed but I could not change the value for the field. So you are saying that you can edit "Story Points" in New Issue View although you have a separate screen for "Edit" which is indeed not enlisting the field in your configuration? If this is a "yes" then our instances differ in…

Hi Shaimaa, thanks for clarifying. The bug I had in mind, https://jira.atlassian.com/browse/JSWSERVER-20770, does not match so your observation. It states: This issue was introduced in JSW 8.11.0 and is not occurring in 8.10.1. It was an idea, but it turned not out to be the same thing. Sorry - this did not help. Regards,…

Hi Angela, sure I can share my rule. In this example "Backout Plan" = what you are referring to as "Internal Note". It is a very simple rule but in my tests it worked well. I am wondering if it would do the same for your requirements - considering that there are more fields to be carried over in your example. For the…

I do not have an example on file - but you could send an example/test invite to determine the exact format, it should be easy to spot.

After some research I believe there is a Suggestion exactly tailored to your request: * Create Issue On Agile Board Should Default To Current Project https://jira.atlassian.com/browse/JSWCLOUD-12150 However, kindly double check if the Suggestion is reflecting your situation. If so, you could click on "Vote for this issue"…

In case this error persists please feel free to raise a request with their vendor. I do not use it personally and cannot reproduce the issue therefore.