Daniel Ebers Expert

Hi @Henry Chad Apale + @Sue Hannan according to the article * Migrate between team-managed and company-managed projects https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/ there is a lot to consider and some details will surely not carry over. Even for the issue…

Hi @michael_flores yes, that is correct, although not specifically mentioned in the docs. Is Org admin access required to set these options? Yes, you would need to be Organization Admin to do those settings (IP Allowlisting). Regards, Daniel

Hi @Ricard Martin please also check the assigned "Cutomer notifications" if the Request Participants are indeed listed for the "Request created" event (they are called "Customers involved" in that case). You can find a better documentation here:…

Hi @Furkan it is hard to same something definitive towards an 'overlap' first and foremost because that can mean several things. Assuming the custom field is of same type the Apps which Nic mentioned are capable of respecting that (a huge plus of those two Apps is they check carefully what is present and what you intend to…

Hi @Kapil Podduturi this is a common request and I'd like to share a post from earlier this year where Anthony summarized perfectly the needed steps to achieve the desired. You can work with roles and/or groups - you have the flexibility here. Roles are generally preferred over groups unless there is some special…

Hi @Gowri Kumar testing on my Cloud instance I am seeing the same. There is a related bug which is closed meanwhile (https://jira.atlassian.com/browse/JRACLOUD-75742). What is worrying a bit is that users report the problem to persist - assuming that there will be no further processing of the closed bug I'd suggest the…

Hi @Benjamin with the easier options available from user interface the labels are likely replaced and overwritten. You need to add them using advanced field edit (using JSON). There was a previous post which seems to discuss this a bit more elaborate, from what I remember for sub-tasks it was reported to be possible but…

Hi @software_tspl_tallysolutions_com are you already affected by malicious code running on your server placed there by a hacker? I am asking because while patching the vulnerable Confluence installation alongside with removing the malicious crypto miner is the correct measure in first place you would need to assess if the…

Hi @Anita Kalmane like Jack I do not see this in my instance - is this probably coming through an App? If so, your suggestions being all valid they would need to be addressed with the third party vendor. Could you please let us know which App this is provided by? Thanks in advance! Regards, Daniel

Hi @Sesegma Tsydypova I seem to understand "John" could be in a different field than just "reporter" - but I think, then you would to define in which one. For example extended by an ... or assignee = john ... PLUS any other custom field he could be in. Does this make sense? Jira needs to know where to look for John (I…

Hi @李鑫峰 while patching the vulnerable Confluence installation alongside with removing the malicious crypto miner is the correct measure in first place you would need to assess if the server is compromised in a way it needs probably to be restored from backup. Basically a machine got hacked like yours should not be trusted…

I see - and I fully understand your position that the workaround is not suitable. Please don't miss to upvote the linked Suggestion - that increases the probability the Suggestion will be implemented in future.

Hi @Ed Huang welcome to Atlassian Community! I am sorry to hear you have this horrible experience - but to be honest, traffic on this thread here is nearly none meanwhile (after some months passed that is usual to happen...). You still could upvote https://jira.atlassian.com/browse/JRACLOUD-73906 - this is the central…

Great to hear that - glad you fixed it! Cheers, Daniel

Contacting Atlassian support is generally a good idea when conversation in Community is stuck - just fine. In case you have feedback from support I am sure Community members would be eager to learn what the result/outcome is. That could help users with a similar question to learn how it works. So - if you'd like to share…

That's interesting because ProForma and Automation (automation - of course, that sounds just like an implicitness 🤣) have their own automation "mechanics". Have you the possibility to deactivate both Apps (perhaps just one, then the other) for a short test with the affected user to do a cross check?

Seeing the positive aspects of dogfooding I'd love to hear who should make the decision in a company to use a dogfooding approach vs. using a different tool-set. Or in other words: could there be clashing interests depending on the individual's role to use a dogfooding approach vs. not to do it?

Hi @nina_schmidt starting a new team for sure can be a great opportunity! Some thoughts based on previous situations like yours include (but do not need necessarily match any team): 1. Reserve a good amount of time to getting to know each other No question - building a new team is exciting and everybody is looking forward…

@Christine P. Dela Rosa Admittedly all of the said is dating a few years back. The glossary was more kind of a static web page due to the lack of better solutions back then. I'm sure today a company would decide for a Confluence page! This would be an easy way to let people watch the page. Doing so they can easily get…

Hi @Prima Creel not sure if I am getting the full use case. In case I understood you correctly you would like to have attachments which reside in Jira Cloud (simply put attachments to an issue) on a local disk for further usage of some kind. In case you are fine with some coding work and investigation on how the pieces…

Hi @Joseph Lee there is one idea that comes to mind - but this is connected to a bunch of 'if' and 'whens'. If I understand correctly there are three mail addresses that route to one helpdesk. Later on there should be a differentiation as per "door" the customer came through. You probably want to set a label/custom field…

Hi @Apple if the requirement is specifically for dates you can work with a "validator" in a workflow, there especially a"Date Compare Validator" This kind of validator is included in Jira Cloud Free plan - for more complex validators you will be needing an App which is available from Marketplace. Example: The above shown…

An employer I worked previously for heavily relied on abbreviations in all kind you can imagine. There is a 'pro' of making (written) communication faster - in spoken language it just may sound awkward. Back then they had a glossary and from what I believe it was necessary to have one. There were so many abbreviations and…

Hi @Martin Hedlund it looks re-sending an invitation to customer is not possible as of this unprocessed Suggestion: https://jira.atlassian.com/browse/JSDCLOUD-2296 You still could vote for it to signalize you need this functionality implemented. The error message does not necessarily mean there is something wrong with the…

Hi @[deleted] testing in my instance I was able to see the same - not being sure if this is intended behaviour. From your project you could click on "Feedback geben" / "give Feedback" and let the Jira Work Management team know that you would like to see the proper feature of issues crossing months for their start date /…

Hi @Udhay Kiran welcome to the Atlassian Community! Adding to what Mohammed said you can find more information in the documentation for notiication schemes: * Creating a notification scheme https://confluence.atlassian.com/adminjiraserver/creating-a-notification-scheme-938847330.html Adding a group to a notification scheme…

Hi @matthew.forte.admin just to make sure my understanding is right. 1.) You have projects that are rather locked down because they contain sensitive information 2.) You want to enable on a "per case basis" access to single issues for certain users by an (at)-mention This is not possible to my best knowledge. What you…

Hi @Cortel LLC going forward with your idea I would suggest a new field of type "Date Picker" or "Date Time Picker". Please compare with the documentation for creating a custom field: * Create a custom field https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/ Please note also the last info…

Hi @Armi Lawrence re-reading your question I am not sure if it is about issue hierarchies as you mention organizations and have tagged "Jira Service Management." Organizations are used to group customers - you can read more about it here:…

Hi @Sue Lund testing on my instance I can see the new behaviour you described. This could mean it will be the standard and your instance probably was reverted as a exception - maybe it would be needed to prepare steps to work with the new format. Assuming the new format will be rolled out at large that could mean it…