Daniel Ebers Expert

Hi @Paula Manildi from your description I seem to understand you want to have custom (Velocity-)templates tied to specific events (driven by a notification scheme), perhaps simply like it was back then on Jira Server ... there you indeed could have a special template for, let us say, an approval message. In Cloud there is…

Hi @Renee Tibedeau testing around a bit from what I could recognize the "changelog" always seems to contain the whole data - not just the most recent changed. The following rule worked in a test so that there is no doubled entry - although it is a bit lengthy and complex and there might be edge-cases where it does not work…

Hi @Rafael Hostettler adding to the great information of Trudy and Esther I just wanted to pass on a thread with screenshots which helped me a lot in understanding the differences for columns. * Sub tasks showing as their own issue card on board…

Hi @Tomasz Dubiel first of all the sad news that debugging something like you are seeing is pretty hard from the outside - without knowing the system in-depth and without having access to it's console. That being said and adding to the great information you have already received two things come to mind: 1.) The version of…

Hi @Ludovic KROLIK from previous experience this happened to one of our sites when the trial ended but there were more than 3 agents (3 agents are included in Free plan for Jira Service Management). Reducing the agents to three and converting the plan into "Free" fixed the issue. If you should be seeing something else I…

Hi @Ron Judenberg so we learned the problem is happening with in one team-managed project, for the same issue type across all issues and there is no difference in affected issues, just probably their age. I am wondering if this is happening for other users (and/or on a different PC, perhaps a different browser) as well. In…

Hi @Ralf Thmas for our better understanding: do you install an App directly via marketplace (in other words, it is fetched from internet then) - OR - did you previously downloaded the installation file to your local hard disk and then install it manually via marketplace. The former could be problematic if there is some…

Hi @inspiritsupport unfortunately I cannot present a turnkey solution but remembering two other threads in community they might give you some idea where to start from. In the first an user determined if the request was raised on a specific day (here Fri, Sat, Sun) but that is flexible - according to the day he acts…

Hi @[deleted] seeing this error message in the past when the executing user has "Administer projects" permission but lacking "Browse projects" permissions I am wondering if your user has the appropriate permissions? I would not say this is a bug because there is indeed some logic behind it but the error message could have…

Hi @RichardA adding to what Nic suggested (I can confirm his suggestion of just asking people is what works best in many cases!) I feel it depends on the type of App - is it a workflow enhancement? Then you can just look into all workflows (don't forget Validators, Conditions, Post Functions). Is it something that enriches…

Hi @m.pogorzelski I am wondering (because you say you are already running your Confluence on PostgreSQL 12) if the error message is something you could potentially ignore. Knowing that it renders you unsupported it is unlikely the new version of Confluence would not cope with version 12 when an older does. The worst case…

Hi @Tomer Feld while I remember that there was a workaround in the past (which I'm not able to recall and not being able to find in Community either) there is a Suggestion open with Atlassian to allow a resolution set to team-managed Service Management projects in Jira Cloud. In case you are interested you could leave a…

Hi @Pavel Rusakov assuming you are looking for a canned responses tool (or way of bringing it into your instance for improved customer support or similar) you could have a look at the following documentation:…

Hi @Ralf Thmas the question is two-folded. 1) Upgrading Jira - Nic has already linked the documentation 2) Moving to a different server (in case you decide against upgrading the current Ubuntu installation) For moving the installation is is quite easy, you would need to transfer the Jira installation directory + Jira Home…

Hi @Bindiya Vikram Naik seeing you already got a hint from Gaurav on how to start with Automation addressing the requirement I remembered a similar ask here in Community last week. In case this is interesting to you I'd suggest reading through that one and comparing which solution probably sounds best to your use case: *…

Hi @amy.yang just a wild guess (as I do also not see any screenshot) - it could be the following bug: * Global Issue Create UI appears cut off https://jira.atlassian.com/browse/JRACLOUD-77264 This was discussed in: * How to make 'Create Issue' pop up bigger…

Hi @Kojo Kian is right - we only can suggest to let your Jira administrators support you with that task. Assuming they are new with the job the least we could do is share documentation, which you can find here: * Add new status and steps to Jira server workflows…

Hi @Lara Lopez Garcia not being an expert on archiving at least I want to share that the direct opening of an issue via key seems to be intended behaviour: Issues will be read-only and accessible only with a direct link For the restore and archive permission question documentation says: The Archive and Restore per project…

Hi @IT Support unsure if you already have seen the following article at least I can share that the error message is mentioned in it and it's pointing to trouble with the index. Please check if the information could be of any further help: * Confluence fails to start due Failed to create searcher for directory or read past…

Hi @Paras Sachan re-reading your requirement a few times I am asking if the following was understood correctly: - an user classifies an issue as incident and let a colleague review the issue if it is indeed an incident. Only the reviewer should be able to do the transition, is this correct? If it is "just" a transition…

Hi @Iryna P. probably it would be better to ask a new question, unsure if many people will come back to this one here specifically after months having passed. There is an example Automation rule which could get you started: https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1371692/26233950 You…

The distribution list would be configured in your mail system. The administrator of your mail system should be the person to speak to.

Hi @Sachit Sharma not being familiar with details I just wanted to share it was possible to retrieve worklogs by the following URL: https://YouGreatSite.atlassian.net/rest/api/3/worklog/updated The other URL with leading "api.atlassian.com" looks unknown to me so far. Probably this helps moving one step forward in your…

Hi @Shravan Santhanakrishnan from what I can see the URL is always the one you mentioned earlier. For any URL containing codebarrel I believe this is by no means an individual URL but rather the name of the company which invented Automation and which offered it to the market before it was aquired by Atlassian. Seeing no…

Hi @Thuy Nguyen looking into jira.atlassian.com (Atlassian's own bugtracking system) I was able to spot a bug which could correspond to what you are seeing: * Cannot perform basic search towards a field with restricted scope even though the search criteria matches its scope https://jira.atlassian.com/browse/JRACLOUD-40738…

Hi @Rob Crick here are a few ideas you could try using ScriptRunner. Epic at Backlog that has stories in progress The query implies "backlog" translates to a status of "Open" - you could adapt it according to your needs. It will show you Epics which have at least an issue in it of status "In Progress". type = Epic AND…

Hi @Steve Dobrioglo when you can rule out automation rules for Jira Service Management I could think of some kind of workflow postfunction or REST API integration. The REST API integration is unlikely in my humble opinion. But you could check if the moment "DEQ Jira" executes the mystical action there is a login of user…

Hi @Paul Kelly in case the Listener is not a hard requirement I can come up with a solution we used in the past based on * Script to Update Custom field with last date. https://community.atlassian.com/t5/Jira-questions/Script-to-Update-Custom-field-with-last-date/qaq-p/1196044 To make sure it still works I tried it right…

Hi @Ildus while I certainly agree with Nic that looking into logs is the best option to spot any details I saw that there is an error we came across in the past (Jira does not know where your JRE is but as it needs it - it cannot continue): Neither the JAVA_HOME nor the JRE_HOME environment variable is defined There is…

Hi @Carolina SILVA from previous experience this happens when there is a new organisation + new site (non of your admins) but the commonality you share is a claimed domain (example.org). So, you are the organization admin for Acme Ltd. - with verified domain example.org, but a totally different user creates an Atlassian…