Daniel Ebers Expert

Hi Jakub, Confluence 7.3.4 is the latest available version at the time of writing - and indeed suitable for production environments. If you want to go with the Enterprise releae (currently 6.13.11) it would be also possible. Depending on the actual source of your instance spiking this might not help. In case, for example,…

Hi Venkatesh, welcome to Atlassian Community! This is a place where users help users - but there is no such trhing as in 'priority support'. Unfortunately, it is hardly possible to state why the setup wizard failed. A deeper look at the system with a sysadmin (hopefully) on site or at least available remote would be…

Hi Jakub, I see - unfortunately this could have more than just one cause. Without further knowledge of system, setup and tooling I only could recommend going through the knowledgebase article on this. Please also have a look at the hardware requirements guide if hardware is sized correctly. Overall, this might need further…

Hi Rakesh, this looks like it was created twice. I posted some information here: https://community.atlassian.com/t5/New-to-Jira-discussions/zenhub-exports/td-p/1335286 Cheers, Daniel

Hi Jakub, are those spikes only occurring for some time after the start of confluence or are they visible throughout the whole day? A few spikes after the startup are somewhat common - but they should go away after a few minutes. Cheers, Daniel

Hi Rakesh, welcome to Atlassian Community! There has been a question on a Zenhub to Jira migration lately. Basically import is possible to Jira by CSV - assuming the information posted here is still relevant an export is possible via user helpdesk of Zendesk then following a CSV import. For general information about CSV…

Hi Peyush, welcome to Atlassian Community! I assume you created a custom field of type "Cascading Select". Using witn Automation is possible, please have a look here. There was also a dicussion on this topic in community in the past. In case the custom field was created correctly it should be possible to find and access…

Hi Raymond, this might depend on your requirements, complexity of existing infrastructure and required deeper knowledge of your system and setup. Most likely this is a step to be executed with a seasoned Solution Partner experienced in implemented CMDB solutions. Apart from that you always can do testing with 30-day trial…

Hi Jonathan, welcome to Atlassian Community! I am not sure if I got everything right. In case you have several Jira projects you can define default values for a custom field like "customer organization" using custom field contexts…

This is a very interesting topic - apart from the more product focused sessions, of course. I am wondering how people named "Richard" feel about it (just kidding!). To be honest, most likely everybody experienced company of such a "Richard" some time in the past so I am looking forward to the session.

Hi Diego, for upgrades an active software maintenance is needed - the license has to be valid. Please also check the corresponding hint on https://confluence.atlassian.com/jirasoftware/jira-software-8-8-x-release-notes-994314852.html Cheers, Daniel

Maybe it is already installed or they use a different App. In your specific case I'd recommend to speak to your Jira admin, yes. The blank page looks like there is some communication error or alike with Google Drive. Cheers, Daniel

When still in office at the beginning of the year there showed up a trend for ... ginger! Not only during the cold winter months but also now when it is getter warmer outside I like it. Okay, meanhile I prefer some slices of ginger in cold water instead of a tea-like beverage. Is it healthy? Oh yes, at least internet says…

Hi Justinas, welcome to Atlassian Community. For Sourcetree there is a log file which could help in debugging this case further by seasoned Sourcetree users. Please kindly check if in the log file mentioned on this page an error is logged. If yes the Community might be able to debug further - feel free to report back if…

Hi Kinga, welcome to Atlassian Community! Yes, the attachment size limit can be changed. The default ist 100 MB. Files over 1 MB should be not the source of any errors (how big are they actually? As soon as they are within the limit of 100 MB an upload should not produce any error message). Please also see the knowledge…

Hi, terminating SSL at Tomcat-level is reported to be harder than life has to be. Many seasoned admins recommend a termination of SSL in a reverse proxy - in front of the application. In case you are interested I'd recommend a read of: https://confluence.atlassian.com/doc/using-apache-with-mod_proxy-173669.html For the…

Hi Tina, on Jira Cloud there is currently no such option from what I have seen in JAC: https://jira.atlassian.com/browse/JRACLOUD-17783 Of course, you could vote for the issue, signalizing it would bring value to your use case. Cheers, Daniel

Hi Jeff, welcome to Atlassian Community! Is there a special App you are using? From Marketplace I found Google Drive & Docs. Is this the one you are using? If yes: from documentation integration sounds quite easy - is there a specific step that is causing you trouble? Maybe you could provide more details so a member of the…

Hi Siavosh, there is indeed documentation for Jira REST API (https://developer.atlassian.com/server/jira/platform/rest-apis/). I am not sure what you mean by your question to REST API in connection with ScriptRunner. Did you refer to Script REST Endpoints? Documentation on this you can find here:…

Hi, welcome to Atlassian Community! Basically this generic error message means Apache is not able to contact Tomcat (configured on port 8080 from your config snippet). From Apache log files it should be possible to dig deeper on what is missing. Additionally have a look at Jira logs. Without having a look at the log files…

Hi Adam, I came across this question every now and then here in community but there is no real solution. There are some hints in the post beforementioned but no good and easy way to do it. The basic restrictions are mentioned in knowledge base but only for on-prem hosting, not for cloud. Maybe you can write an own script…

Hi Jorge, I am not sure if the specific requirement can be met but by browsing Marketplace I found several Apps promising an integration of Sharepoint and Jira. Maybe the one or another is what you are looking for - possible coding to some extent would be needed, though.…

Hi, what me worries is the error message about a missing relation within database. While it is hard to tell why this is the case I'd recommend to double checkthe PostgreSQL database according to setup guide. As PostgreSQL 11.6 is some of the newer versions supported with Jira (Service Desk) an additional try could be to…

Hi Christian, welcome to Atlassian Community! During startup Confluence expects the database to be there and ready. Your setup is valid (thanks for explaining!) but, I assume, when the application was designed such a scenario was not considered. Two possibilities which come to mind are: * check if Confluence is in the…

Hi, the "Date Started" field is part of the "Log Work" function that comes when you put "Log Work" (System Field) to a screen. It seems to have special handling and making it read only seems not possible from what I found out. You can only configure permissions on a global basis for logging work (for example using Work on…

Hi Raymond, welcome to Atlassian Community! There are several CMDB solutions on Marketplace which can be installed as an App - this most likely applies if you are to start from scratch with a new CMDB. Some solutions are for Cloud, some for on-prem - some both. https://marketplace.atlassian.com/search?query=CMDB If I got…

Hi Leo, it should be easy to deactivate anonymous user access by following the steps outlines in knowledge base. https://confluence.atlassian.com/adminjiracloud/allowing-anonymous-access-to-your-project-779172888.html Can you confirm you followed these steps and it did not work out? Cheers, Daniel

Hi Jarek, it is quite hard to tell what exactly happened in your case but it sounds like a interrupted upgrade. From the "Supported platforms" document at least PostgreSQL 9.6 is required and unless it is a non-production environment or a server just for testing purposes I would not recommend to make further tests with…

Hi Kamal, welcome to Atlassian Community! This is indeed a broad topic - many people fill their whole work-day with considerations (and implementations) around this topic. Do you men by "Jira templates" a basic setup for Service Management-related issues like Incidents? Then those articles will be of great help from my…

Hi Richard, I am not absolutely sure for the distinction between Software/Core. At least for the last login there is an article in knowledge base which might be of help - depending on your database and version. Cheers, Daniel