Daniel Ebers Expert

Hi Robin, the hand means "manual" mode. "This mode is designed for planning manually and when the tasks structure is created it will not impact any tasks." Please also refer to the Gantt documentation for more information on this topic. Cheers, Daniel

Hi Justin, welcome to Atlassian Community. Yes, it is possible to install both products on the same server but in the opinion of several seasoned admins it is not especially advisable. In case you want to do it, please refer to some basic considerations. As for your question to sizing there are guides for Jira and…

Hi Ivan, MAC addressen do not get passed on by routers - this approach just won't work. I am afraid but the valid way would be an implemented as per IP basis like we dicussed above. Cheers, Daniel

Hi Adil, welcome to Atlassian Community! Support for Java 11 is not there, yet. There is an open request for it - you could 'vote' for it and put yourself to watchers. https://jira.atlassian.com/browse/BAM-20031 Cheers, Daniel

Hi lakshmi, an upgrade from version 8.5 to version 8.8 is absolutely possible if the license is valid. For the case that you mentioned I do not see any problems with it. Please also see "Versions & licenses" in Jira to double check the license status. Additionally you can check the license status on…

Hi Michael, welcome to Atlassian community! If the growth came all of a sudden I'd recommend to compare an old catalina.out with one that is growing rapidly. There must be something in your setup that leads to let the file grow that rapidly in the past. Please also check which Jira version you are currently using. It more…

Hi Ivan, welcome to Atlassian Community! Probably you meant restricting access to Jira Cloud/Confluence Cloud by IP whitelists, MAC-adresses do not make any sense in this context. As for IP address whitelisting there is a suggestion opened which is currently in status "future consideration".…

Despite some "usual" connection problems (feel free to include my rather old laptop with its somewhat broken microphone) Zoom meeting is a pretty good setup. At least for the not so easy time during 'social cohesion' no better alternative comes to my mind right now. I like the format - it was a nice hour with all of you…

Hi Vivek, I found information about the circumstances about automating Jira Cloud backups - maybe this information is important to you also. Pretty detailed on the other hand is another topic here in the Community. Please kindly check if this answers a few questions for the beginning. Cheers, Daniel

Hi Amos, using LDAP over SSL ("use SSL") is absolutely possible. I came across several setups that work like this. I am a bit concerned as you said they are sometimes not able to login. This could indicate that there is some kind of problem with the LDAP server or the connection to it. Having a look at log files (Jira and…

Hi Preet, probably you are missing some permissions for the specific page you are trying to edit. This should be easy to solve by going through some basic troubleshooting. Cheers, Daniel

Hi Preet, welcome to Atlassian Community! Labels are quite powerful and they work really well for a FAQ page. Have you already had the chance to see the following page which explains labels for confluence? https://confluence.atlassian.com/confcloud/use-labels-to-organize-your-content-724764874.html Please also see…

Hi Salwadi, looks like your question ended up twice in Community somehow. Here are some thoughts about your requirement: https://community.atlassian.com/t5/Jira-discussions/How-can-we-populate-default-Message-in-Fields/td-p/1327796#U1331524 Cheers, Daniel

Hi Salwadi, most likely this won't work with the basic-functionality that comes out of the box. In an on-premise installation it would be possible to implement, at least, a great portion of requirements by using a specialized App (ScriptRunner Behaviors are quite powerful, for example). Several of them which I know that…

Hi Simon, welcome to Atlassian Community! We need to be a bit more specific on this question. If the basic question is if it is possible to have a "customer database", mostly referred to as "CRM", in Jira - then: yes. There is a list of possible Apps around which you could use:…

Hi Dhavval, I used to see this error as long as UPM upgrade has not been finished. In case it should stay in this state for more than a few minutes a restart of Jira should fixed the inconvenience. Cheers, Daniel

Looks good - great job! Installation succeeded and from what I could see no major issues with it :-) I'd love to see https://jira.atlassian.com/browse/BAM-20031 processed. Currently it is in "Gathering Interest" status. Cheers, Daniel

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My temporary setup looks like this. This is, indeed, improvised. Most interesting fact is that for some special task a setup with two monitors (24" each) is absolutely useful! The monitors are what I consider missing the most in the current situation by technically means.

The easiest way is by looking at the URL. If it starts with https://xxxx.atlassian.net (for example https://yoursupercompanyorproject.atlassian.net you are on cloud.

Hi Garret, welcome to Atlassian Community. Have you already had a look at the integration page of Jira + Slack? There are some tips around for integrating Slack: https://www.atlassian.com/partnerships/slack/integrations I also was able to find some documentation on Slack help center for further documentation. Due to…

Hi Sebastian, in case you are on a cloud plan (not Server) then this Knowledge Base article does not apply. On the other hand - in case you are on Server though the described commands are working well (tested for ourselves). Cheers, Daniel

Hi Seiichi, it will be almost impossible to state why the site has been shutdown. The common basis seems only to be that they use (used?) Confluence. Why the page now shows an error cannot be determined by the community - I'd try to contact the site owner if I were you, per mail or even per telephone if they should not…

In case you are running Jira under user Jira the following suffices: chown jira:jira dbconfig.xml chmod 600 dbconfig.xml In case you are using a different user you need to adapt it accordingly. Cheers, Daniel

Hi Bodgan, welcome to Atlassian Community! Are you referring to the official Jira App? You can get it from Google Play or Apple App Store. Please refer to the following page where you can find further information: https://www.atlassian.com/en/software/jira/mobile-app In case you are looking for Jira to install it on your…

If Jira was never up I would not worry about a missing dbconfig.xml - it would have been created in the next step, through Setup Wizard (which you cannot reach currently via browser if I got you right). Here is some more documentation about connection to the database - which not necessarily is the current culprit.…

This does not look so bad! From just seeing log files it is quite hard - but one golden rule is to be on the look out for FATAL errors. In this case I'd double check if any firewalling is in place - like I said this is just an educated guess as the part of the log file basically looks good! Cheers, Daniel

Hi Todd, the error message of LDAP Directory 'HAM LDAP Authentication' is not functional during authentication of 'mtxxxxx'. Skipped. might already point to the right direction. Although some special cases like an out-of-memory situation on the Jira server comes to mind I really would start with diagnostics on the…

Hi Sascha, you can find the IDs when navigating to "User directories" (easiest way by pressing dot and then typing User directories). Please see here for further information: https://confluence.atlassian.com/adminjiraserver079/configuring-user-directories-950288323.html This is feasible if you need it one time. I am not…

Hi, by doing some research I found the following hints (https://community.atlassian.com/t5/Jira-questions/Integration-of-Jira-amp-symphony-Summit/qaq-p/1210842) which you probably already know. So, this is more of a housekeeping than a specific hint - maybe the vendor has some more tips and tricks on this like stated in…