Daniel Ebers Expert

I would not expect any critical side effects by this. To pinpoint the cause it would be needed to take a deeper look into the setup - which is impossible from Community side. I would probably start checking the configuration, including memory settings if you really want to get to the bottom of that case.

Hi @yahyalababidi1 in case the source was the vulnerability announced lately I'd suggest to scan the server thoroughly for signs of a possible compromise. If so, restoring the server from a backup proven not being hacked might make absolutetely sense. Reading what the malware is capable of there are signs it tends to "come…

Hi @[deleted] while the issue can be understood well it will be hard from the outside to pinpoint any problem existing probably in your infrastructure and/or suggesting where to go from here in terms of an upgrade. I'd suggest to do an upgrade like this in a test environment first - always. In case log files do not give…

Hi @Tracy Boyd testing on my local site it works quite simple. The report shows (for example when using the field "Created") when an issue was added. In the table you will see that information. When hovering over the bar of the diagram you will see the total of the issues that were, for example, open at a specific date.…

Hi @dani.taft from what I understand so far you have one Service Management Project catering two customers (probably more in future) and they are mostly competitors. Their access is defined well, they only see what they should. Also agents are capable of handling the project in a proper manner. On top of that you pass…

Hi @Janet Barton for the specific question to the payload it is hard to pinpoint it - because there could be different kinds of malware out in the wild. However, what was reported up to now was that is was some kind of crypto miner with lateral movement capabilities. Reading what the malware is capable of there are signs…

Hi @Frode Aasegaard it would not be that unusual that some users still can see the icons (for example, if they are still in a browser cache). In a situation like this I'd recommend you would check if the files are still there and if the permissions are set correctly. If files are missing (favicons and stuff) you probably…

"recordings allhands meeting" (just to make sure everything was understood correctly) "org chart" (trying to understand what is where and with whom now) "team xyz page" (to see what they come up with in their [re]presentation)

Hi @Cyndalia Fernandes just a wild guess: did you mean that you renamed a custom field and a filter does not show results anymore? This would be nothing unusual until the filter reflects the new custom fields name (just updating it and save should help!). Regards, Daniel

Hi @Kurt Fairfield no there is no relationship unless something is configured wrong in a very special way (I could not even figure out how to do even if you wanted to). Rather I expect the users that can see Issues (but should not) are listed for "Browse Project Permission" in the project. This is a total independent…

Hi @gopinath_velayudhan agreeing to what Vikrant and Fabian suggested I wanted to share that some stale Java Script adaptions in the past lead to an incident for a Jira instance we were running resulting in a downtime for several hours which in the end caused more expenses (by people not being able to work) than any App…

Hi @Stefan Nanescu seeing your initial post I believe the database you are using is unsupported - SQL Express 2014. Compatible databases as of "Supported Platforms" (https://confluence.atlassian.com/doc/supported-platforms-207488198.html) are: SQL Server 2016 SQL Server 2017 Azure SQL Please double check if you can…

Hi @[deleted] as Fabian said the functional requirements are covered by Jira Service Management - and Iago surely has also a point when he says a comparison is unlikely to happen here in Atlassian Community. You could ask a neutral partner (mostly a consulting company) what their experiences with different solutions are…

Hi @Bill Bailey it sounds you are on the right path - probably the patch was applied already meanwhile. Adding to what I could see in the Community the last days it might be needed to assess if a hacker already exploited the vulnerability. If so, restoring the server from a backup proven not being hacked might make…

Hi @Roua Yousif Farah Abdalla this is what we used Webhooks for in the past: https://support.atlassian.com/jira-cloud-administration/docs/manage-webhooks/ Webhooks are user-defined HTTP POST callbacks. They provide a lightweight mechanism for letting remote applications receive push notifications from Jira, without…

Hi @Venorcis + @Michael Korte there is a similar thread in Community which at least mentioned the same error message and with the help of Atlassian it seems to have been tracked down to disabled Apps: * Still having problems with getting the Service Desk running again…

Hi @Devin Griffin assuming you have no license for 'Advance Roadmaps' as of today then... Doesn't that mean it is not available on Jira Server, if I have to upgrade? you are right - you would need to change to Jira Software Data Center first. There is no opportunity since last February anymore to get a new license for…

Hi @Sergey Kondakov while patching the vulnerable Confluence installation alongside with removing the malicious crypto miner is the correct measure in first place you would need to assess if the server is compromised in a way it needs probably to be restored from backup. Basically a machine got hacked like yours should not…

Hi @Vinayak Mishra providing the URLs could help to understand the problem. From looking at your screenshot my first impulse would be saying that the "Help Center" and the "Portal" is named identically - "OS Help Desk". In order you could double check if this is the case and provide the (feel free to anonymize them) URLs…

Hi @Brennan Fox there is not a specific rationale to the question of the 'why' but a pretty good explanation - you can read it here: * labels should be case insensitive https://jira.atlassian.com/browse/JRACLOUD-24907 (Atlassian Update from 02. May 2018). While I see your point I think the behaviour will not changed…

Hi @Chris Kent could you please confirm there is indeed an installation of Script Runner in your instance? I was able to observe very similar when there was a Script Runner 'behaviour' defined for a field. In case this is the right guess - could you probably remove temporarily any behaviours from the field(s) and double…

Hi @Gilad Shtern if understood correctly you have an external user directory in place in which users are deactivated. Although they are synced to Jira (marked inactive) you want to use them like they were active users, for example for assigning issues to them. I do not believe this is possible. Inactive users are handled…

Hi @Fiona Brown There doesn't seem to be any way to add an existing custom field to a team-managed project This is very true. Team-based managed projects exist alongside with their configuration like custom fields, so to speak, on "their own". There is no possibility to bring in custom fields from company-managed projects.…

Hi @Teodor Mamolea this is nothing very unusual and was spotted also for Jira in the past. Question: is it causing problems for operations of any kind? The last time I spoke to Confluence administrators they said as long as Confluence will be stopped properly it is not of any harm. Happy for any details! Regards, Daniel

Hi @Aurore Lejeune-Dodge could you please confirm on you are using Jira Cloud or Jira Server? Jira Server does not offer a timeline/gantt chart out of the box while Jira Cloud does - however, your post was tagged with "Server". Could you please help on this? Community members could then be more specific in their answers.…

Hi @Unity Web while patching the vulnerable Confluence installation alongside with removing the malicious crypto miner is the correct measure in first place you would need to assess if the server is compromised in a way it needs probably to be restored from backup. Basically a machine got hacked like yours should not be…

Hi @Eya BEN OTHMEN an interesting question to clarify would be if there are any Apps installed in your Jira instance which could potentially interfere. Looking for this error message via Google there are some signs (however, all things from the past) which imply it was caused by some App. Have you the chance to test on a…

Hi @Michael Ilewicz in case this happens some time in future again you could check for the presence of the file /opt/atlassian/jira/work/catalina.pid also you can check using "ls -l" on linux shell what the permissions are - assuming the file is there. This should give a first clue why Jira complains about this file and…

Hi @Sunrise Zhang, wondering if a project re-index would turn it to the better? Have you already tried to do a project re-index? You can find more information on it here: https://confluence.atlassian.com/adminjiraserver/search-indexing-938847710.html (the very last block should suffice for a project re-index!) Regards,…

Hi @Tony V I am wondering if what you are seeing is actually influences by this bug: * "Filter Results" gadget should display the issues as ordered in the Saved Filter by the owner of the filter https://jira.atlassian.com/browse/JRASERVER-47039 There seems to be a workaround listed in this article: * Different ordering of…