Daniel Ebers Expert

Hi Gonchik, despite I am not logged into the portal quite often I'd welcome every improvement - so thanks for putting ideas into it. Do you mean the order of expiring subscriptions should be sortable ascending/descending or is something else meant? I am just asking because in my account they are sorted with last expiring…

Hi Scott, although I am not able to give any advise right now just one idea that came to my mind - have you already tried to check Marketplace if there is any App that suits that need? I fully understand and accept when you say it should be in the product itself. The ecosystem of Apps on the other hand offer plenty of…

Hi David, I am sorry to hear about these problems. There can be plenty of reasons and it is quite hard to pinpoint the root cause from outside your team what I assume to be the reason why there was no reaction to your post yet. There is, indeed, good documentation available…

Hi John, in order to get jstack working you need to install a JDK separately, it is not part of the Jira installation. There are plenty of how-tos out there, I will try to link one here but please double-check if it suits your needs. Regards, Daniel

Hi Kelly, there might be the option to go with an App providing this functionality. I have no one of them in use and do not know any of them further but it might be worth a try if you have a non-production environment to test. I doubt there will be built-in functionality like this any time soon. There is one I found at…

Hi Fredrik, welcome to the Atlassian Community! I like your approach to have a resolution set for Epics and I believe your users will have a great benefit from this solution. Setting a resolution in all of the existing workflows can be a tedious task and is easy to be forgotten. With a Script Listener you, as well all…

Hi Kim, great question and important as well. The page you have mentioned lines out a good basis where to start from. The question as for 'the best tool' is quite tricky - there are probably sysadmins who are in love with "their" solution, others prefer other solution - the same as with linux distros from what I have…

Hi Michael, while I am quite sure it won't address all aspects of your need - at least custom fields with their description can be gathered through REST API, maybe this at least lowers the load on todos you have to go through for finding out where HTML tags could be used.…

Hi, while it is hard to tell if this page is what you are looking for - this article is about debug logging of HTTPS connections (Jira): https://confluence.atlassian.com/jirakb/how-to-enable-debug-logging-for-outgoing-http-connections-in-jira-952073102.html In case you could outline a bit further what is intended maybe…

Hi Rashid, as you stated you are using Jira cloud but the error on first sight suggests it *might* not come out of Jira directly - could you please confirm you are using a Cloud subscription but not an on-premise installation (on your own servers or on a cloud hosting like AWS)? Could you please kindly also attach a…

Hi Ranga, welcome to the Atlassian Community! Unfortunately I cannot come up with an instant solution as I believe there must have been more errors logged to error log but the mentioned two which do not seem to be the root cause but just from reading them it is quite hard to tell. Just for clarification: you said you are…

One wild guess would be that for the workflow that is being used someday in the past a value for jira.field.resolution.exclude and/or jira.field.resolution.include has been set as per https://confluence.atlassian.com/adminjiracloud/workflow-properties-776636709.html

Hi Rajitha, do you see any messages in log files when the errors appear? Which user directory is in use by your instance (local, LDAP, Active Directory?). With more detailed information a member from Atlassian Community is more likely able to catch up and help. Please kindly more details if possible. Best regards, Daniel

Hi Gregor, have to tried to copy the string to a plain text editor to probably spot if there is a special character which Jira (and/or the database) is troubling with? Have you also tried to enable SQL debugging, which might be of help tracking this effect further down?…

Hi Susan, if I understand it correctly the old instance will be shutdown, is this correct? You mentioned dumping the data into the current Jira instance. This is an option which will allow you to work on your issues as you were familiar with (assuming the import works okay) - what means you can search, comment, transition…

Hi Roystine, to be honest, I would refrain from adding "custom" columns to Jira database tables. During (next) upgrade(s) it might break - for example because of a changing database structure. Do I understand correctly you are using internal user directory for managing accounts? I am asking because for requirements like…

Hi Jay, welcome to the Atlassian Community. Basically there are two options - to start from the batch file or run as a Windows service. Maybe this information already helps: https://confluence.atlassian.com/adminjiraserver/start-and-stop-jira-applications-938847802.html In case it doesn't please make sure to be as precise…

Hi Katrin, welcome to the Atlassian Community! This is a broad topic why I want to pass around some useful links. As for the question if you should use a physical or three virtual machines. From my experience there is nothing basically wrong with virtual machines. If you should really do it depends on your specific…

Hi Julius, while I am not aware of anything that comes out of the box one approach could be to parse the logs for a specific pattern which signalizes that the user directory sync failed. Upon that finding you could page an admin. As this is outside of the "actual" Confluence product there are surely tons of how-tos out…

Hi Maury, unfortunately I cannot come up with a solution - but the question for cases like this would be if you already have checked the logs - and if that is the case - if you spotted something unusual in it. From my experience some hint towards why the re-index failed can be found from logs. I also noticed you mentioned…

Hi Vinh, welcome to the Atlassian Community! Without having a clue what is happening on your server it will be near impossible to give any good advise for the community. In case you could provide an error message from your log file it would be more likely that a community member can say something specific about to cause…

Hi Lipika, welcome to the Atlassian Community! nothing ready "out of the box" that I would be aware of. The high level setup I came across one day was: Jira -> Jolokia (jar-file put to filesystem and referenced in setenv.sh) (JMX) -> telegraf -> grafana There are probably more ways than this to do it. From Marketplace…

Hi Atia, welcome to the Atlassian Community! What works for me pretty well is to bookmark (and probably monitor closely) the "releases" page. Assuming you are using Jira Service Desk (let's say 4.12) it might be worth having a look once a week at the following page:…

Hi Vishal, in this case I'd recommend to clarify why the log is using such a huge amount of space. Is it a user sending malformed requests (I saw something like this with a broken Jira/Firefox-Addon). Is it a script hammering API? Is it a malicious process going on? This all needs to be looked into, maybe per low level…

Hi Tudor, in case you have already installed App "ScriptRunner" you can do it using Behaviours. The advantage is that is saves you creating some screens. On the other hand the App is, indeed, one that requires extra purchasing/payment. In case you have several other use cases which requirements can be met using…

Hi Brian, Jira Cloud offers Audit logging but it needs a subscription with Atlassian Access. https://confluence.atlassian.com/cloud/audit-logging-970612562.html#Auditlogging-Viewtheauditlog Maybe this already helps or at least it points in the right direction as for why you are not able to see the audit log. Do you have a…

Hi Thomas, from "Transitions" tab I can see a column named "Execution Times" where the amount a specific transition was done is summarized. In tab "History" in my installation the transitions are listed separate - in chronological order as they happened. The drawback for this tab is that it contains many more information…

Hi Shadi, yes - as the document "supported platforms" for Jira 8.11 lists PostgreSQL 9.6 as the oldest possible version to operate with. In case you have to upgrade my suggestion would be to use a more recent version of PostgreSQL which is, as of writing, PostgreSQL 11. Cheers, Daniel

Hi Prateek, in case the deactivated account is in Jira internal directory the easiest way is to re-enable it, set a dummy mail address and deactivate it again. In case an external directory is used it depends, mostly on company guidelines, if the user can be reactivated for a moment using a dummy address or not. If an…

Hi Patrick, UPM is formally speaking 'closed source' and on the contrary to Jira I am not 100% sure if security issues are published at all. In case you have a valid license in your case I'd raise a support ticket with Atlassian team and ask if some details can be shared with your team regarding the specific vulnerability.…