Daniel Ebers Expert

While there, indeed, are advantages that sound very tempting I hope we can get customizations back up running. These are mostly Script Runner listeners, scripted fields - and what worries me a bit: behaviours. Probably a different approach must be found. As for the mythbusters page: nice one - I like that common myths are…

Hi Udo, this sounds like a very unpleasant experience. What me worries the most is the apparently somehow broken ZIP-File. What would be very interesting is to determine if they got corrupted during creation on cloud or during the download from cloud. I am wondering what the corruption in the entities.xml could be about.…

Hi Koh, there have been some good answers from Phill and Diego. Running your Jira servers with the latest version that will be available in 2024 will be ok from a plain technical view. Security vulnerabilities that will be discovered afterwards cannot be mitigated, though - therefore this approach must be considered…

A simple change is not possible but you can move your issues. This has some implications and need to be considered well. In any case please make sure to review documentation on this topic. Cheers, Daniel

It was a scribble for the upgrade of the last remaining Jira instance - to version 8. The astonished buddy with missing pants is attached to a blog post asking the users to take leave of Jira version 7 now.

Hi Olle, great question. From my experience this heavily depends on where the users are currently standing regarding their knowledge, what they intend to do and what they are wanting to learn. Who are you training? End users? Project Administrators (at least when it comes to extended project configuration they need basic…

Hi, please also kindly check the great training & certification collection here in Community. Some days ago a basic learning article was published which offers a great series of videos (tutorials) that should every user get started. In case you or your users should have open questions after having a look into the tutorials…

Hi Hugo, I am pasting in a link to a bug report I found about the error message you got from the underlying database but I doubt it will help you in that case. Not sure if here will follow a reply of someone from Community after some weeks passed. Probably the best contact to talk to would be technical support of…

Hi Derek, welcome to the Atlassian Community! Just from looking at the log file you posted it is not possible to find the root cause. The message says basically that a requested page (of whatever sort) could not be found - leading to an error 404. When you say you can't get (the application?) back up please check if…

Hi Rhyrus, welcome to the Atlassian Community! Could you kindly confirm this is also happening on a different browser/system? There are some known problems with Software boards which, to be honest, I doubt to be applying here. Another common question asked in this case is if there is some custom code in your announcement…

That would be a nightmare as I have quite many apps on my device, despite trying to select carefully. #1 Chrome: this was kind of easy - as a browser is nowadays considered "your window to the world". I'd trade Chrome in for another browser as I am not very tied to it but there are not so many good alternatives. #1…

Sounds fun! Count me in :) Thanks a lot!

For further distinguishing between products a custom field might come in handy. Although you could do this with components also - they are already planned in for a different use case if I got everything right (to separate the topics).

Hi Hana, is this literally only happening with the mentioned Firefox installation on this specific device or, for example, do your co-workers experience the same issue? I am just asking for a possible pinpoint of the root cause. If it is specific to a single device I'd start by looking if browser addons interfere with your…

Hi Gabriel, welcome to the Atlassian Community! Unfortunately there is no known option to me as for a validation of the Announcement Banner. The assumption might be that it only can be set by administrators - they need to be trained in one way or the other. Of course you might say this prevents nobody from a malformed…

Based on recent experience this message should not prevent Jira from starting (while it is a good idea to get rid of the root cause, though!). The presence of the last line even more makes me think that the specific error (alone) is not the reason for the problems you are facing. Have you already checked if Jira is running…

Yes, in case you have a project assigned with an Issue Type Scheme holding five issue types and all of them are in use by at least one issue in your project you can switch to another Issue Type Scheme using just one issue but an migration (for the, at least, four issue types that won't be present in the new Issue Type…

Hi Laurence, welcome to the Atlassian Community! Although it should be possible to run both evaluations on the very same laptop by changing ports it might come in handy to separate both installations, for example by using a virtual environment (like provided by VirtualBox for free). Using a virtual machine would provide…

If I get you right you are basically dealing with two independent Bamboo installations. Could you please describe a more precisely what the status with the Bamboo 5.10 installation is? As far as I understoof the Bamboo 7.1 instance is running fine why we can put this aside for a moment in this consideration. Is for the…

Just for posterity and as some fellow Jira admins found it useful - some time ago there was a great webinar on this topic. In case you are interested you can still watch - sometimes this is just better then just reading, isn't it. Enjoy!…

Hi Wajih, when it comes to scalability and HA implementations you would have to take a look at Jira Data Center - which is a different licensing from Jira Server. You can use Docker along with Jira but with Jira Server the database is available to exclusively one node - only Jira Data Center allows the feature set you are…

Hi Günkut, this looks like a corrupted database for some reason. The log file excerpt does not allow pinpointing the reason - unfortunately, there could be plenty. From logs there is some probability you are using the in-built H2 database. This is only for evaluation purposes. In either case, please kindly try to further…

Hi Jenny, yes, basically you can extend the trial period. You would need to issue a new license key and put it into licensing admin page of your Jira instance. As for the second question please refer to the licensing page which also handles pricing during license upgrades. Please keep in mind upcoming changes which apply…

Except for the limits mentioned on the page for free plans and the information Brant gave about API access I cannot recognize any limits for your project (for example the number of projects itself). For me it looks like there have been to many requests to REST API which might result in the error message you got this day.…

Hi William, while not communicated directly you can always view release notes and search if a tomcat upgrade was introduced for a speicific release. On release page for version 8.12 for example you can find that with version 8.12.2 Tomcat was updated to version 8.5.57. Also very useful is the following page:…

Except for the limits mentioned on the page that Bibek linked here I cannot recognize an limit in items for your project. Do you mean if the number of issues, components or labels (for example) are limited? This is not the case. Cheers, Daniel

Hi Priyanka, welcome to the Atlassian Community! There have been questions to this in the past and it showed it is possible, but there need a few things to be considered. Please check the following to threads: How to customize the JIRA Login Screen (Not the Login Gadget…

Hi Avanti, welcome to the Atlassian Community! Unfortunately this can caused by a many of circumstances. Did you make sure the SSL certificate is stored properly into keystore? Maybe also only a firewall is blocking access which might be to checked on system (OS) level. You seem to terminate SSL connections at tomcat…

Hi Gerson, at this point I only can come up with a more general advise - probably you have some kind of App in place which in past was configured to restrict Priority values (at least on view screen). Maybe it is a behaviour that was applied or some other App hiding some values? From Jira itself I doubt there is any option…

Hi Anish, this is without question a bit strange. Have you by any chance to look at Bamboo's logfile in parallel? My hope would be that some kind of output as to why the setup is not completing will be written into there. Cheers, Daniel