Daniel Ebers Expert

Hi Wade, I read through a similar post here on Community which suggests it might be related either to a browser plugin (which is less likely as you state different browsers and devices showed this behevour) OR a troubling Jira App which could be determined by switching Jira to safe mode. In this mode all Apps are…

Hi ITS Support, you are right - presentation of that data has been changed. There is no switch or something a turn it back like it was. Not the answer (and not an recommended way) but the last resort when you need to gather those data might be several database queries. Cheers, Daniel

Hi Kelvin, unfortunately this is by no means an easy task - some details will be lost. Have you had the change to read through documentation? A lot of things are considered - probably not for the Confluence part but, as you asked for the links, I'd test against this requirement with a non-production environment.…

Exports are mostly not a one-click thing (except for very easy configurations) but need some considerations, testing and maybe even documenting how you exported in order being able to do the next time the export properly. Have you already had a look into the extensive documentation for "Project Configurator"? It should you…

Hi ST, welcome to the Atlassian Community! Considering the choice between Cloud and on-premise products is quite common these days. Have you already checked the information on the comparison page? Bitbucket Cloud and Bitbucket Server are similar products, both of which provide Git repository management abilities. The…

In case you have a reverse proxy in place you probably can block the whole "about" page for user access. This might apply to logged in users as well but in case the information on this page is neglectable for your users - it could be a valid opportunity. Just for completeness: there is a Suggestion open with Atlassian to…

Hi Ivan, welcome to the Atlassian Community! From the logs you provided (as well as them on github) there is no apparent reason for a application that would not load - at least not on first sight. There are some error about a refused connection but at this time only for the gadget feed URL healthcheck. It might be that…

Hi Hesham, welcome to the Atlassian Community! Closing vulnerabilities is always a good idea. From your posting I read there are plenty vulnerabilities in your installation - which version are you running? An update to a newer version might make sense. Please check if you can update:…

Hi Ian, there are discussions and considerations on this topic regularly here in Community and the general advise everytime is to do backups on your own, just for double safety and to make sure you are on the safe side. There is an article in knowledge base on how to automate cloud backups:…

Just to my understanding, the last comment from Sep 18, 2020 contains the data from your log file but the one above is the one from documentation? If this is true I'd check for (probably outdated) Apps in your Jira installation as an App might causing the re-index procedure to fail. To double-check you could put all Jira…

Hi Dimitris, while it is hard to understand until not seeing the whole picture (by means of a requirement, as well as current implementation & data) my best guess would be that you can achieve (at least parts) with Webhooks. "an app that is triggered when a user is uploading a file in jira. At that time a rest api call…

Hi Anil, usually you can find in release notes information about fixed security vulnerabilities. That means: the version they are fixed with are usually listed in release notes: https://confluence.atlassian.com/jirasoftware/jira-software-8-5-x-release-notes-975014654.html The above example is for Jira v8.5. For the current…

Hi Serge, the SQL server 2014 is unsupported with Jira 8.12 - like you wrote. It was deprecated (thus not recommended for use previously). There is a recent post in Community which tells basically the same. The requirement would be to upgrade the database host, if possible.…

Several topics of explanation are available from a sub-page, specifically here: https://www.atlassian.com/trust/reliability/infrastructure For example it reads: Can I choose the location of where my Jira or Confluence cloud site data resides? Atlassian will optimize where customer data is located based on how it is…

This can be sometimes a tricky one and as long as it comes "only" to a select the best guess is to look at the database and fiddle around with the exact SELECT statement (SQL). In case you do not wan't to dive into database regularly you can hide the somewhat "doubled" entries from UI. This is not much nicer, no question -…

Hi Jamie, welcome to the Atlasian Community! I understood you are adding an user to Bamboo but it is actually not created, is that correct? I am a bit unsure about the statement of "read only user created". I assume you used this guide to create the user:…

Hi John, there seems to be no one-click solution available - but as I have seen this question is still unanswered after a month and I had the impression this was discussed earlier I did not want to miss the chance to post this link - just in case it helps. The answer was (just like to similar questions that come up from…

Hi Erik, welcome to the Atlassian Community! We saw this message in times where the load on the Jira host was too high for the data to be gathered or a network connectivity issue towards other Jira instances. As the problems vanished as fast as they came we did not investigate the problems further. There are some more…

Hi Sachin, this discussion looks like a duplicate of: https://community.atlassian.com/t5/Jira-discussions/can-we-Configuring-Jira-applications-to-receive-email-with-out-a/td-p/1477668 as was probably created twice by mistake. In case of further questions I'd recommend to continue over there. Cheers, Daniel

Hi! This sounds strange indeed, especially the part that mails are duplicated sometimes caught my interest. For the duplicated mails: were you able to spot if they have the same message ID (to be determined in your mail client like Thunderbird or Outlook)? This should give a first insight if they are generated twice (on…

Hi Jacob, if I got you right you host your own Jira server and have an integration of a REST endpoint (remote) using an own app. If so, please check your local installation if any errors are logged as for the call you make out to docusign-domain. Probably also the administrator of the infrastructure/application of the URL…

Hi Ilana, welcome to the Atlassian Community! The pages you are referring to are exclusively available to Atlassian Solution partners. In case you are looking for free courses please check the resources on https://training.atlassian.com/certification-catalog In case you are an Atlassian Solution partner please reach out to…

Hi! So far I understood the reply to an email is creating a new ticket in your Service Desk project instead of commenting the existing one where the reply basically belongs to. Mail Handler honours threads, a discussion in JAC suggests there have been bugs on this in the past but they are resolved. In case it doesn't work…

Hi Arige, very interesting question which is asked quite rarely here in Community. I'll second to what Florian already said. From my point of view Jira can be used for a very large scale of ideas and can cater nearly every demand a person has. In case your requirement is about a "proof of concept" or "learning what all is…

Hi Sapna, from your description you might be running into the following bug. https://jira.atlassian.com/browse/JRACLOUD-72088 As the status of the bug is "waiting for release" it should not take very long until it is fixed. Please kindly check afterwards if it was addressing your issue - specifically if the assignee is…

Hi Paul, basically yes. The process is much the same. The advantage for the long-term-support release is that a security flaw will be fixed until the version reaches end-of-life. In case you were on a non-long-term-support-release and a security flaw is detected it is not assured it will get the fix (in a imaginary example…

Hi and welcome to the Atlassian Community! The most likely use case it to have the server somewhere in the company network or even located in the internet. I am pretty sure that this implies, by basic design considerations, the connection always have to be secured. When hosting on your own laptop this might not be look…

Hi rangarajks, welcome to the Atlassian Community! The error message suggests the secured (SSL/TLS) connection to the Office 365 mailserver could not be established, most likely due to some SSL certificate issues. In case it was not just a temporary issue with Microsoft Cloud services I'd check on a lower level first if…

Hi Srikanth, is there any chance somebody has tried to update Apps via UPM and also clicked on the App responsible for Jira Agile? The error message suggests an upgrade has been started but not finished due to some reason. Have you had the chance to check log files? The last time I saw this error message it gave some…

Hi, welcome to the Atlassian Community! While I am not aware on a turnkey solution the basic tooling to meet the need will be Web Hooks" in Jira (Cloud). They can be tied to a post function in a workflow so the web service is called as soon as you create an issue. Please find all further information on Web Hooks here:…