Daniel Ebers Expert

Hi Quinton, version 8.11 already brings batched notification with it. Are there any possibility they are collected for the default amount of minutes before they are sent out? https://confluence.atlassian.com/adminjiraserver0811/configuring-email-notifications-1019391990.html Please also check the topic on "troubleshooting…

Back then she lived upstairs and we shared one cellar. So it was okay she walked around there accompanied by a Dolby Surround whistle ... but strange! 

In any case a common recommendation is to test on a non-production environment first. The upgrade scenarios and detailed steps are documented here: https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html This documentation should get you started to plan and execute the upgrade.

Hi anbern, although I do not want you to neglect the approach with listeners in any way I just wanted to mention we used the "Send a custom email" function during a transition. https://scriptrunner.adaptavist.com/6.12.0/jira/builtin-scripts.html#_send_a_custom_email The listener might be a better choice if you have a very…

Most likely there are several issues persisting right now. For the first error reading "An error occurred while parsing the backup XML file" the XML file seems to be corrupt for some reason - at least I would recommend to take a look into the issue "203672" that apparently is bogging the system in some way. The missing…

Hi Jason, may I ask you to name one or two apps that are affected by the effect you mentioned? I logged in to my account a few seconds ago and despite I am the only one on this (test-)instance of Jira cloud I noticed entries like this: Installed app Slack (jira-slack-integration version 1010.0.11-AC) anonymous Oct 29 2020…

Thanks to the certification team for giving us the opportunity to beta test the new exam - also big thanks for putting the results to Certmetrics. I wish you all a great weekend ahead!

Long time ago we had one encounter that comes to my mind but it is not as exciting as yours, unfortunately. In a very dark and foggy night (we literally could not see the house next to ours!) we noticed somebody whistle. First it was some kind of a rather quiet noise but then it got louder. After some time you even could…

Hi Anneta, I'm convinced the steps mentioned in the link you gave us is only for extending text box lengths, not for the size of the status labels. I was able to find a suggestion on this topic: https://jira.atlassian.com/browse/JRASERVER-62344 If you like start watching this issue and also feel free to vote. Likeliness is…

Hi Eric, although I could not find a specific option to define if passwords from the past can be re-used by a user I'd like to share the relevant documentation on that topic: https://confluence.atlassian.com/cloud/password-policies-938859739.html…

Hi Syed, it can be worth a try to open the "Contact Administrators" form if configured for your site: https://examplesitexyz.atlassian.net/secure/ContactAdministrators!default.jspa Please replace the example site name with your own. In case if it is not configured - do not worry. A message will tell you. Like Angélica…

They are still needed - for the data center product (on-premise). The logic behind the question is easy to be understood but the idea is not applicable.

Hi, this is a Jira server installation - managed by your company. Therefore you would have to reach out to your local (company-) helpdesk. Community members are not able to reset the password. Cheers, Daniel

Hi Onno, yes, "Application links" can be a challenge - without reading the logs sometimes you are just lost. While I totally agree that it would be nice they would never fail and always be resilient as a watch from Switzerland I can assure you that you are not alone with these questions. I am convinced you already know the…

Hi Moisha, welcome to the Atlassian Community! In a similar post here in Community the root case was that the (virtual-) server had a bit too less RAM (memory) available. In case you are restricted to a quite small amount (2GB - 3GB) I'd recommend you to review if you can upgrade memory to a higher amount before…

Hi Niranjan, I assume you used the pg_dump command and restored via psql like described by Stephen? If so, the diff in size is most likely just normal. I found a explanation on the "why" here - in case you want to read through the backgrounds. Cheers, Daniel

Hi Malik, welcome to the Atlassian Community! In addition to the great advise of Kat please kindly review also the quite new content here on Community to get started. By the feedback of some colleagues I heard that this series is a convenient way to get started, too. In case of any further questions you always can ask here…

I see, there are apparently different version schemes for MacOS/Windows. Nevertheless, for the first I would check logs and/or try a reinstall.

Hi Anthony, every issue must have a status within Jira. The message suggest that an issue that is to be imported cannot be mapped to the status "Done". In that case the issue is not imported - it would be in an "undefined" state. The importer prevents this. Cheers, Daniel

From a test with my cloud site the URL looks as follows: https://examplesitexyz.atlassian.net/secure/ContactAdministrators!default.jspa Please replace the example site name with your own.

Hi Milap, welcome to the Atlassian Community. Some time ago there as been similar threads here in Community which suggested (first of all) to reinstall SourceTree. In case you haven't done that - it might be worth a try. For further reference I'll link the thread, maybe it will be of help. I recognized that you seem to use…

According to a post from June there have some been some rumours around that there is no future - on the other hand there has been reportings that there is no sign for such change. Probably you gain some more insights from this one - at the moment there is no official announcement to my knowledge but no significant progress…

I'd propose to continue the conversation in the other post as some answers and the shared solution with the vendor went there: https://community.atlassian.com/t5/Jira-questions/Jira-Instance-consolidation-using-CMJ-while-source-and-target/qaq-p/1514357 Please try to avoid cross-posts for better usability. Cheers, Daniel

As freshly reproduced: when creating from a template new configuration is being created. For example a new workflow, a new workflow scheme, a new issue type scheme. What is taken from default for example is the Permission Scheme, Notification Scheme, Field Configuration and the Priority Scheme. What also is not doubled (or…

For activating safe mode in UPM this knowledge base article should be working meanwhile as an interim also - until the include is fixed on the beforementioned link :) https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html#Disablingandenablingapps-Disablingorenablingallapps(usingSafeMode) Edit: and…

Hi Michael, have you had the chance to enter a different license (f.e. trial) before the site became unavailable or has there been a previous license activated for this Jira instance (expired commercial license/trial license)? If that is not the case - can you confirm this is a brand new installation? I am asking because…

Hi mknight, welcome to the Atlassian Community. Have you tried by any chance to re-upload the help center logo? Maybe this helps to prevent it from becoming blurry. Apart from that, there should be no change that alters the company logo in such way. Cheers, Daniel

Hi Vijaya, can you share details of the plugin - probably a screenshot of its details from UPM? Is there any chance that it was a homegrown plugin of your team (or company?) The nearest match I found on marketplace is…

Hi Moritz, have you checked if there is something wrong with the database server by any chance (from logs)? I am just asking as the error message is more kind of a "basic" (by means of "low-level" - not as in "easy") trouble with the database as it seems. If you actually only encounter the database going crazy when you are…

Hi memento2801, there have been several reports of a freezing SourceTree around here in Community but it is hard to say if any of them is related you your case. In first step I'd recommend you to double check log files (https://confluence.atlassian.com/sourcetreekb/sourcetree-logfile-location-675384748.html) if there is…