Daniel Ebers Expert

Hi, welcome to the Atlassian Community! As you say you already switched to a different VM (even on a different OS) have you by any chance checked your network connection somehow? This seems to be one topic you haven't said anything to - is there a likeliness that the network is somehow restricting bandwidth or is saturated…

OK, no in that case it is not related to an old bug - it was applicable to a later Jira version 7 only. In your case I'd recommend checking log files for further signs of errors - this message must be caused by something specific. If you have the chance to test out of office hours, then putting Jira to safe mode where all…

In that case the configurations of both projects would differ - or better said - start to differ again. You can only assign one scheme at a time to a project. A workflow can be present in several schemes, for example. The other way around this implies: everytime to decide to change something in a "shared" scheme you will…

Hi Seamus, I understood you want to know when a LDAP sync fails before the first users are calling in. As far as I know there is no monitoring that would provide that but I think your approach is pretty good. You said you spotted the problem through logs - I'd recommend to note the exact error message and establish some…

Hi Niklas, welcome to the Atlassian Community. To be honest, it is impossible to tell from here - the logs show nothing unusual. There are only entries of severity "INFO" - this is just fine. By looking at the specs - 1 vCPU and 2 GB RAM - it is not that much but for a test drive it should suffice. Next step would be to…

Hi Theresa, have you had by any chance yet the time to review the Roadmap? Please kindly check if it answers the question. I see two dates there, one 2022, one 2023. Maybe this helps. Cheers, Daniel

Hi Vijay, welcome to the Atlassian Community! Sounds good - I would say: yes. There are Atlassian consultant out there, also here in Community, which had success by choosing this career. What is important from my opinion is to be a life long learner and to update knowledge regularly. Paired with a good portion of empathy…

Yes, this is a perfect use case for a redirect on reverse proxy level. Here an example for the popular Apache webserver. RewriteRule "^/browse/OUZEL(.*)$" "https://mynewjira.example.org/browse/MAGPIE$1" [R,L]

Hi Kasturee, there have been many good hints in this thread already. I might add to this with the article from Rodney which he published lately. He goes a bit deeper into this topic: * Rules of Thumb (X-post from The Jira Guy Blog)…

Which Jira version are you using exactly? There has been a bug a while ago which described this behaviour in case the permissions are not sufficient for the executing user after the move took place. As this only affected older versions this might or might not apply - I'll be happy to look for the specific bug but the info…

Hi Muthukumaran, welcome to the Atlassian Community! Unfortunately there is no error displayed here - maybe it was not attached correctly here or the Community software is currently not displaying it like it was intended to be. Just a guess therefore: did you make sure you granted the "Make bulk changes" global permission…

Hi David, welcome to the Atlassian Community! The form for "Contact Administrators" is sending mails to all Jira administrators of your instance. As you stated non-admin colleagues are receiving those mails I urge you to review the groups of administrators. There must be colleagues in it which you are not intend to be…

Although I did not fully understand where the next-gen project is involved in this setup (as you wrote: the "Epic" isn't available during an edit operation (Next Gen Project).) but this is showing a classic project I found a knowledge base article on the error message you are presented with. Please kindly check if the…

Hi Francesco, welcome to the Atlassian Community. Sometimes it take a few minutes for the cloud site to be installed completely. Is the problem still persisting or are you meanwhile able to use Confluence? Cheers, Daniel

In case you can definitely rule out this was not automation I'd recommend to check the permission scheme (who is allowed to do transitions). In case there is a permission granted to everyone - please check if this should be adjusted. Please also consider reviewing the permission scheme as such. Possible there are more…

Hi Nathan, welcome to the Atlassian Community. I understood that some operations are slow using Chome in 64 bit edition while other browsers are just working fine. Are there any plugins installed in the troubling Chrome browser? Is is correctly understood that the 32 bit and 64 bit edition of the browser is installed (for…

Hi Dmitri, is the error message the same when switching to English language? It would be somewhat funny if only the sentence would have been put into language file with a translation error in it ("werden nicht unterstützt" instead of "wird unterstützt"). Cheers, Daniel

yes, therefore just click on the option reading "current fields". With this in the exports the current displayed columns are exported.

Hi Martin, although I was not the Individual who designed the sentence I would say you have already found "the right place". The community is a great place for exchange, asking questions and getting answers. There is always the chance to involve yourself up to a level you want to - for example writing articles to share…

Depending on the load you are expecting long-term separated VM are a good idea. So we already can check mark this point. A reverse proxy (nginx or Apache) is also a good idea, at least for terminating SSL connections (somewhat easier then to do it in Tomcat directly). The last time we dealt with a new setup it was…

FIeld configuration schemes are not available if you are actually using a next gen project in Jira cloud. In case you are using a classic project you can assign the field configuration scheme to a project like it is outlined in the article which link Carlos posted above. Probably you are looking for Screens (organised in…

Hi Jasper, welcome to the Atlassian Community! Looking at the logs is the best advise you can get. The problem right now is that the snippet you showed is not showing the root cause. The error you are receiving "Jira will be locked" is a result from something else, not a symptom. There must be something else in the logs -…

The source of the problem could be surely on both ends, on the host which is Jira 6 on - but also the database host which is intended to serve the database. Although it is not possible to give a 100% matching advise (due to lacking possibilities to debug this "live" on your end) the symptoms you documented suggest Jira…

Hi Simon, it will be hard to nearly impossible to pinpoint the root cause by the log file snippets. Although the maxed out CPU worries me the most currently there is no sign where the trouble might originate. Have you had by any chance the time to read through the troubleshooting section? It should give a first idea where…

Hi Pandiyan, welcome to the Atlassian Community! This is a great question where regularly discussions spin around. I'd recommend you to have a read through a great monitor article that still applies. Especially the discussion that have been around might address your inquiry. In Community you also find some further topics…

Hi, welcome to the Atlassian Community! The error message suggests there have been permission errors during launch. Without knowing details about your PC and installation my best guess would be to try a reinstall and a cross check on some other PC if the error also occurs there. Please also make sure to use the latest…

Hi Maansi, from some other Community posts the solution was to re-check the file system permission of the Confluence home directory. As you said you faced the error during upgrade maybe this was just forgotten: * Confluence installation throw an error : "Confluence is vacant, a call to tenanted is not allowed."…

Hi Vanisree, if I got you right you are dealing with two Jira instances - an old one and a new one. Your users want to use the new one right away. When it only comes to the URL they are typing in browser a redirect on reverse proxy level is a common fix. They will be redirected to the new Jira instance even when typing in…

Hi Sandy, did I understand it right you had a Jira Cloud instance and made the move to Jira server? If so, there are some restrictions. From documentation is reads that Jira Cloud is typically ahead of Jira Server, which means that some features may not be available after you've moved to Jira Server. Have you checked the…

The Jira installer includes Java (JRE) and Tomcat, so you don't need to install these seperately. While it is possible to change the Java version used by Jira as per documentation it should be considered well if you want to split up Jira and Java installation. Please note first of all that the way of installation change…