Daniel Ebers Expert

Hi Ladislav, welcome to the Atlassian Community! I found a Suggestion with Atlassian (https://jira.atlassian.com/browse/JSWCLOUD-16523) that adresses your proposal. Feel free to vote for this suggestions using the link I posted above. In case you are not using a cloud subscription but Jira Software (Server) there might be…

Hi Noa, you came across a so called 'transition screen'. To also have it for other issue types it will be necessary to check their workflow scheme to see to which workflow they are linked. Then you can create a new transition screen and link it to that transition - or - use an existing one. Currently there will be very…

Hi Ronny, does this happen lately or have you received the error message ever since using the mobile phone? Which version of the App do you use? Could you probably also state which device this is and which Android version this is? Do you receive these errors while being on * WLAN * mobile network * or both? Can you confirm…

It seems to me the custom field you are looking for is missing an appropriately set context and/or is set to a specific project and/or issue type. Could you please double check the custom field 'Employee Type' for context configuration?…

There is also a discussion on this: https://community.atlassian.com/t5/Jira-discussions/Jira-Service-accounts-and-app-integrations/td-p/1531454

Hi Ashu, that sounds strange - could you please review the logfiles if there is any root cause to be found there (if there is an error in it feel free to post it here)? https://confluence.atlassian.com/sourcetreekb/sourcetree-logfile-location-675384748.html Did I understand it right that this is a fresh install of…

Hi Liudvikas, from my experience the job continues - also for scenarios like an Re-Index. It might be worth having a look into the data nonetheless - just to make sure the import is consistent. Cheers, Daniel

Hi JP, this is strange for a fresh install as the message suggests you are trying to write to an external directory which is read-only as for example LDAP or Active Directory. Could you please provide a probably present error message from application logs (atlassian-jira.log - probably also those from catalina.out)? The…

Hi Las, welcome to the Atlassian Community! As you are stating the log files look good some basic questions: * do you see the port for Bamboo ("8085") open in your system (you can check using netstat for example) * is there possibly any firewall in place which is blocking access Generally it is hard to debug such kind of…

Hi Donald, if I understood it corectly Jira is up and running, should not be touched but Confluence is a new installation which fails, correct? I am unsure for the remaining part of your question - basically when pointing to a new database (Jira and Confluence database must be kept separate) the installation should go…

Hi Marc, if I understood all correctly this is about a completely new setup. Most users recommend PostgreSQL as a backend - would there be a chance you give PostgreSQL a try instead of MySQL? Looking at the past this DB works better together with Jira, best examples are those hassles you describe during setup. If MySQL is…

It depends on your needs - any plan greater then the "Free" plan will allow you to set 'Project permissions' https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/

Hi Jim, if I get you right the question in this step is just about where the options for a custom field are configured. Please find those information in the following article: https://support.atlassian.com/jira-cloud-administration/docs/edit-a-custom-fields-options/ I could think of a more unlikely scenario where they are…

Hi Arvind, welcome to the Atlassian Community! On Cloud (especially Cloud Free plan) the possibilities are a bit restricted. On a server environment there were several Apps providing this as well as the possibility to access the database. While this was never really recommended in some rare cases this allowed additional…

Hi manikanta, have you already checked the documentation for Script Runner? https://scriptrunner.adaptavist.com/6.13.1/jira/builtin-scripts.html#_fires_an_event_when_condition_is_true To my knowledge there is no ready solution - your requirement can be met using Script Runner but it needs some development and testing. A…

Hi Tudor, as long as the workflow is designed properly it should allow a new approval/decline again if you go back like described. What you always can do if everyting else fails is to leave a comment describing the situation and (additionally if needed) close the issue, inform the requestor to create a new one and re-start…

Hi Liang, it might depend on what you are looking for - or in other words: who requests the logs / the audit. Confluence comes with an audit log: https://confluence.atlassian.com/doc/auditing-in-confluence-829076528.html If it is still needed to save the logs for somebody depends on what your requirements are. In case you…

Hi danthegoodmanicloud, yes - there has been some discussion around this topic lately. I'd wait for a final decision of some kind - there seems to be a lot movement in this regards, still. Cheers, Daniel

Hi @Daniel Seguin good to have another Daniel here - welcome and enjoy Atlassian Community! For Jira and Confluence there is plenty stuff available, you have probably seen it already. What I really like are "articles" - they regularly include latest news and also tips/tricks (see here and here). In case you want to explore…

Hi Michael, this is hard to diagnose from just looking at catalina.out but a first guess would be that the file was too large to allow the process to be completed within time. The parameter "size=52085760" could be a hint - but anyway: is this also happening for a smaller sized file? Cheers, Daniel

Hi Chris, this suggests your Jira server is not able to reach the mail host (in the cloud) for O365. Have you checked for recent firewall changes / changes in infrastructure? Have you changed anything related in your Jira instance and/or on your Jira host lately? By some chance it was only a short outage within MS Cloud.…

Hi Rohan, may I ask you if you are seeing the effect on a service desk portal or is this a plain Jira Core/Software site? I found the following suggestion, it might match with your case. https://jira.atlassian.com/browse/JSDCLOUD-8788 If it is Jira Cloud/Software in Custom Field Configuration for the picker field a group…

Hi David, yes, there are settings to fine tune permissions - you would have to check if it is suitable for your needs. Script Edit Permissions for ScriptRunner, gives Jira system administrators the ability to restrict which administrators can edit scripts, based on groups. Users with Jira system administrators or Jira…

A cake is not complete without some kind of chocolateeeee topping, am I right? :-) I love it when there are some strawberries or cherries in it (visible or not, ha!) ... or on top. Well, I need to stop here and get some cake now...

Could you please try the following for the moment? INSERT INTO AO_60DB71_LEXORANK (FIELD_ID, ISSUE_ID, LOCK_HASH, LOCK_TIME, RANK, TYPE) VALUES (10105, -9223372036854775808, null, null, '0|000000:', 0); INSERT INTO AO_60DB71_LEXORANK (FIELD_ID, ISSUE_ID, LOCK_HASH, LOCK_TIME, RANK, TYPE) VALUES (10115, 9223372036854775807,…

Hello Andrea, there is not "out of the box" mechanism available that I would be aware of. You can gather information about Application Access via API: https://confluence.atlassian.com/jirakb/how-to-retrieve-application-access-of-a-user-in-jira-940695257.html Using this you could write a script, locally, for your instance…

Hi Upendar, welcome to the Atlassian Community! There is "no out of the box" available to my knowledge but with some scripting you should get what you want. The article ("Find the last login date for a user in Jira server") is possible a good starting point. Using those database queries you can show the last login…

May I ask why the issues should be neglected? I saw several requirements in the past: * we want to let a broad amount of admins to UAT, those should not see sensitive data - no matter what -OR- * we only want to allow sensitive data in protected live environments, not UAT (per decision / live environments protected better…

Hi OpOnion, that is a lot of work you have done to diagnose the issue - which is good. The second step would be to follow the steps in the following article: https://confluence.atlassian.com/jirakb/several-actions-such-as-issue-ranking-move-export-are-failing-779159169.html Could you please do this and report back on the…

Can you confirm you are using MS SQL as a database backend? If so, the following article might be of interest for you: https://confluence.atlassian.com/confkb/the-component-of-the-database-name-of-the-object-qualifier-must-be-the-name-of-the-current-database-error-on-upgrade-to-confluence-6-1+-902076143.html It describes…