Daniel Ebers Expert

Hi Paul, this is a strange finding, looks pretty special. Can you rule out this is caused an App that is (probably) not compatible anymore? In case you have the chance to announce a small timeframe for a downtime-like situation, I'd suggest to disable all Apps by putting Jira to safe mode. Then you could check if the…

Wow, that is a tough one. Especially because every instance is invididual and so many more variables come into play like "do I have to do it on my own?", "can I use the resources of an external partner". But also technical questions like: "do we have many Apps?" and if so "are there migration paths?". The first point to…

Hi Jim, that sounds unpleasant but strange as well. Did I get you right you entered a valid IP and the "x.xxx" here are only in Community - for anonymizing purposes? Are the IPs that are now able to access from the same subnet (or at least similar to the one you allowlisted)? Could you maybe share the steps you took for…

Hi Carlos, welcome to the Atlassian Community! In case this should still occur please do not hesitate to reach out to the support staff of SoftwarePlant. https://softwareplant.com/jira/servicedesk/customer/portal/1 Unfortunately, nobody else replied so far which could mean this error is invididually to you (which it might…

A good advise (and easily to be forgotten) is to always set a resolution. Either via workflow post-function or through a transition screen: https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html So the task would be to check if the "resolve transition" is properly configured.…

Hi Milan, there have been reports around in Community that post-functions might fail after a couple of time passed. Here for example it is described that after 60 seconds a timeout occurs. The order of post-functions does matter but many of them can be re-arranged (except some default/system ones). On Jira Cloud…

Hi xdev, askpass.exe is a legitimate part of SourceTree. Its function is to provide a graphical interface to allow SSH via Git to ask for a username's password to access their SSH key. For doing this it uses the variable called SSH_ASKPASS. From the message it looks like the file would be damaged on your system or blocked…

Hi Toby, if I got you right you opened https://www.atlassian.com/software/jira/service-management/update and got an error 404 in your browser. When I tried it some seconds ago the page is redirecting me to a download page. Could you please confirm it is working for you now? In case you were looking for some other…

Yes, there are settings in regards to memory and garbage collection parameters, through setenv.bat (on Windows systems). Tuning them requires a good understanding of the values that can be adjusted there as well as probably a very well knowledge of the instance (who are my users?, how do they use the instance?, how do the…

Could you please confirm on the version of Confluence that you are running?

Is this happening on a quite new site or was it in use before the error message came up? I am just asking because there were reports that on a very new site it takes some time until all is ready. Could you please confirm if this is still happening or meanwhile resolved?

Hi Raven, it will depend if you are using an Identity Provider (like Active Directory) or if the accounts are "just" managed accounts. The following guide describes this better - going through these steps you can easily determine if they are managed accounts or not:…

For brave browser the underlying cause is most times different. Please try the steps mentioned in this howto in case they helped please leave an 'upvote' there for Ben. In the linked page many more information can be found - please refer to them in case of further questions.

Is it in your case also given that the PDF is correctly stored in temp folder (despite the UI is showing an error) as documented in this bug? https://jira.atlassian.com/browse/CONFSERVER-36883 Are there error messages in logs that correspond to the information put in the bug report? A more general question: which version…

Hi Raven, do you want to remove a member from an organisation within Trello (this is described here and could be done along with some basic scripting also by means of a bulk update) or do you want to delete an useraccount from Atlassian Access completely? In the latter case the specific configuration changes differs for…

Hi, while Trello offers a quite powerful API I was not able to find an endpoint to create members. In case you want to double check the relevant documentation can be found here: https://developer.atlassian.com/cloud/trello/rest/api-group-members/#api-members-id-get Cheers, Daniel

Hi Pini, this leads to the assumption that the export is too big to execute in a timely manner leading to a timeout. Probably (while not sure) this is related to a memory shortage but it needs further inspection. Does this happen recently "at once" or did you upgrade Confluence before? Could you please share some basic…

Hi ningkang, welcome to the Atlassian Community! Could you please check if there is an error logged in logfile for Sourcetree? If so, could you please share it here? Community members familiar with Sourcetree have then the chance to check if the issue is known to them. You can find the logfile location as outlined in this…

Hi Manoj, welcome to the Atlassian Community! Could you please check if there is an error logged in logfile for Sourcetree? If so, could you please share it here? Community members familiar with Sourcetree have then the chance to check if the issue is known to them. You can find the logfile location as outlined in this…

Hi Vincent, welcome to the Atlassian Community! In addition to the great advise of Milan please kindly review also the quite new content here on Community to get started. By the feedback of some colleagues I heard that this series is a convenient way to get started. A more "guided" way is the content available from…

Hi Jyoti, welcome to the Atlassian Community! I haven't seen such requirement but it is something that is discussed from time to time here on community. You would have to interact with Service Now through some kind of REST API calls, if possible - for more complex scenarios coding would be required. There are some Apps…

Hi Simon, welcome to the Atlassian Community! Have you have the time to review if there is something in log about it? https://support.atlassian.com/jira-service-desk-cloud/docs/debug-automation-rules-in-the-log/ https://support.atlassian.com/jira-service-desk-cloud/docs/automation-log-details/ If not could you please check…

In case you are on a free plan or your site is managed by a organization you are referred to Community. In all other cases you can open a support request. If it should not be possible you still can check if somebody else has an additional idea on this issue - to be honest my options are coming to an end here. Further…

Reproduced on my machine I can confirm you did nothing wrong. Although you can select specific fields the set of data returned when querying the assignee is like expected. All you can do is to process the received data locally - like cutting away information that is not useful to you. In a former project (I double checked…

In that case please don't hesitate to open a support request with Atlassian - according to your information provided here you are on a premium plan which allows you to raise a request.

Hi, welcome to the Atlassian Community! From the duration of the backup I would assume it was executed. Have you the chance to look on the server using SSH access? Then you could try to locate the backup directories and have a look into it. Using the commands "find" and/or "locate" you should be able to identify if the…

Hi Sai, welcome to the Atlassian Community! In former days there was the possibility to integrate such using the "Text Gadget". This suffered from security issues and has been deactivacted - but there is a Suggestion open on this: https://jira.atlassian.com/browse/JRACLOUD-21965 Nowadays you will be possible be successful…

Hi Wajih, great questions - although they are a bit general and the Oracle database might not have that huge audience that other databases have, nowadays. Docker also is very popular meanwhile and basically it should not be something you can't do - I also found an article online about your requirement:…

Hi Chong, welcome to the Atlassian Community! There could be, indeed, plenty of reasons on why the first login is slow but the subsequent ones are loading fast. A look into server logfiles would be a first steps I can absolutely recommend. Especially the authentication systems (if you are not using the internal user…

Hi Madhavan, there have been some changes when upgrading to Jira v8. You mentioned the replacement of the ComponentManager - this is indeed a significant one. From my experience simple replacing it won't work. The Groovy scripts needs a rework in some cases. Have you checked the documentation on this?…