Daniel Ebers Expert

Hi Geert, Internet Explorer is not a supported browser anymore: https://confluence.atlassian.com/adminjiraserver0811/supported-platforms-1019391065.html Microsoft Edge works for the latest versions - officially - but there also have been reports in Community around that it caused trouble from time to time. The specific…

Hi Markus, welcome to the Atlassian Community! Sometimes this is done via the built-in "wallboard" functions: https://support.atlassian.com/jira-core-cloud/docs/set-up-a-wallboard/ Here is some further reading about it: https://www.atlassian.com/blog/jira-software/3-steps-to-a-rocking-agile-wallboard From my experience…

Hi, there are a few things that need to be checked for this case but a definite answer is not easy in this step. Have you gone through all troubleshooting steps put on that page? https://confluence.atlassian.com/jirakb/troubleshoot-email-notifications-in-jira-service-management-777026983.html Cheers, Daniel

Hi Krzysztof, as you stated here it is a Jira Core product you are using - are you sure licensing is okay? Apart from that there is a more generic knowledge base entry: https://confluence.atlassian.com/jirakb/edit-of-an-issue-throws-uncaught-typeerror-error-in-jira-server-779159021.html Other reports ended with a support…

Hi Vaibhav, welcome to the Atlassian Community! You can at least view global user sessions as per this documentation: https://confluence.atlassian.com/adminjiraserver/monitor-a-user-s-activity-938847027.html The mac address will not be visible. In many circumstances this info is just not visible for anything but the next…

Hi Virginia, I think you are referring to the new editor, is this correct? https://support.atlassian.com/confluence-cloud/docs/learn-about-confluence-cloud-editing-improvements/ Can you describe the formatting problem with a screenshot possibly? Cheers, Daniel

Hi xiaoya, without further context it looks on first sight like a failing integration. java.net.SocketTimeoutException: Read timed out + Registering failure for stream provider Jenkins due to error other + SocketTimeoutException occurred when trying to get commit c576bfe50637630bfca10c1485378204717aa86f from…

From the video the card behaves differently. In the first move of PLAYRTS-2157 to the right column (maybe this is your "done" column...) it stays there. But: and after moving it back to where to came from and AGAIN moving it from the middle (your second try) to the right it disappears?! Could you please check in "All" tab…

Please kindly check with outgoing mail (debug) log. https://confluence.atlassian.com/jirakb/enable-mail-debugging-mode-in-jira-server-816520648.html The file which will be logged to: atlassian-jira-outgoing-mail.log If you suspect Automation to be the culprit possibly you can disable it for a very short timeframe and do…

Hi odcsqa, this error message usually (I never came across a different case) comes directly from Jira - it was never browser related. Just a guess as I came across a case like this some days ago: kindly check if there somewhere a doubled account around. I would have never thought it would be possible - but in my case one…

Hi Carol, as of today there are several approaches on how to migrate to cloud. REST API is an approach where you would have to do many things on your own - to re-invent the wheel in other words. Even if doing so you would probably not capture all the data you require to migrate. Only some rare cases with special…

Hi Rob, this is one of the rare cases where a clean restart of Jira does wonder. In it does not help, clearing the plugin cache could help. Regards, Daniel

Hi Jeanne, is this happening for a specific browser only (Chrome, Firefox) and does a short test with an alternative browser show the same behaviour? Were there any changes that were applied to all PCs of the agency (for example a global rollout of browser updates, browser addon changes or an operation system update)? Were…

Hi Sandy, could you please make sure all of the listed points are absolutetly met for the user accounts that are currently not able to use the (at)-mention? https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html Although you said they belong to the same groups the one…

Hi Sergey, welcome to Atlassian Community! You can have more than just one site under one organization (I think this is what you meant with "jira account") but the new site need to be transferred from one organization to your existing. This is because a new organization in created when a cloud site is added. Transfer…

It looks you choose a "filter subscription" - which is perfectly fine but is a different solution than Automation rules. https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-3-of-4 In settings for filter subscriptions you can set ( ) Email this filter, even if there are no issues found. If…

Hi Kaya, sorry to hear about the unpleasant experience and please do not misunderstand me - I can relate to the situation as I had technical issues as well (but with the former solution provider before PSI came into the play). There is no easy advise on this - surely, a modern laptop should be compatible with the…

A workaround could probably be to work with a bookmark in browser for the project you want to have opened after login - at least a temporary workaround until the Suggestion is implemented?

Hi Alex, probably the easiest way is to report on logfiles of your reverse proxy (if one is in place). In practice it requires grep, tail, awk, sort, wc and so on - for Apache/nginx-Logs. goaccess also proved to be a very nice helper on linux systems (https://goaccess.io/) In case you have no reverse proxy in place you…

Hi ambujp, this is truly a wide range and a broad topic to discuss. As you said you are after some general information I'd like to link the open issue that is still in progress: https://jira.atlassian.com/browse/JRACLOUD-73176 After all, so many factors like connection speed, the browser etc. come into play. There IS…

Hi Sam, at least I can confirm you do not need an Atlassian Access subscription to read "Last Active". On a very similar setup as yours I can see for some users "Last Active", for others don't. Probably this is not available for users that were inactive for a very long time, before the feature was introduced at all or some…

Hi Haider, welcome to Atlassian Community! I understood your question in a way you want to know which port on Atlassian-side is contacted from your server to validate the entered license key. Whilst I could not find a documentation on this from my experience it is a simple HTTPS connection. Therefore you need to make sure…

Hi Rob, if it is not happening all the time it might be related to overload situations - probably due to high peak hours with users accessing the systems. Are all of the three products behind a reverse proxy - probably the same? In other words, is the reverse proxy generating the 502 error? If so, I would start looking…

Hi Andi, apart from what was already said it is questionable if the mail sending from Instance A -> A (staying on the same instance) works at all. I remember there was a thing about a "Fingerprint" added to each outgoing mail which prevented in a very early state which you are planning to do. More information to this is as…

Hi Leead, PDF exports seems having some open Suggestion and Bugs. One that I found is: https://jira.atlassian.com/browse/CONFCLOUD-66173 Please make sure you vote for it ("this affects my team") as well to watch it ("Start watching this issue") to be informed about the progress. There are also workarounds listed when you…

Hi Gavin, while this is again the Community and not support itself - which errors are you specifically getting? You said you hit problems and custom fields were not working. Can you elaborate a bit on this what it exactly means? In case you mean you shifted the installation to a different server and did an upgrade - it…

Hi Alan, you can have more sites under one organization but the sites need to be transferred from one organization to your existing. This is because a new organization in created when a cloud site is added. Transfer products to another organization As I understood you in a way you want to keep things absolutely separated…

Hi Marcos, linking applications is sometimes a bit time-consuming. From experience a deep look and live monitoring of the logs is crucial to see what is going on in every step of the setup. So here are some basic information: * Knowledgebase article to application links - with the security section to look at if connection…

Unfortunately, there is pretty less context around your question so here just a guess that this information could apply: https://confluence.atlassian.com/jirakb/allow-service-desk-to-process-forwarded-email-994316965.html Edit: for Cloud especially this is relevant as I read: https://jira.atlassian.com/browse/JSDCLOUD-1924…

Hi Konstantin, I was able to find a information in knowledge base: https://confluence.atlassian.com/jirakb/html-code-being-displayed-in-the-status-fields-in-the-issue-subscription-826874717.html Maybe the Jira admin can (at least for a short test) subscribe a user to the Issue Subscription whose mail address is not on the…