Daniel Ebers Expert

Hi Nadhirah, I assume you have the "Add Attachments" permission already - as it is needed. https://support.atlassian.com/confluence-cloud/docs/upload-a-file/ Did you try with several browsers for a test? Is this happening for all users? If this problem still persists could you probably also upload a screenshot where the…

Alright :) Please let Community know in case of any further questions. Cheers, Daniel

Hi, this is not easy to say from the outside - the next step would be to review logfiles. With a hope that there is something meaningful logged that could point to the root cause. https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html Cheers, Daniel

Hi Tung, these parts of documentation should get you a first idea: get available transitions: https://docs.atlassian.com/jira/REST/server/#api/2/issue-getTransitions do the transition: https://docs.atlassian.com/jira/REST/server/#api/2/issue-doTransition Cheers, Daniel

Identified that this was a double post and was answered here: https://community.atlassian.com/t5/Jira-questions/when-I-save-workflows-I-have-an-error-with-DUPLICATE-RULE-IDS-IN/qaq-p/1543170

Hi Pascal, is this still happening? I remember back then when you asked there were some temporary issues with the infrastructure - it should be resolved. Can you confirm that? In case it is still there somebody from Community is surely able to help in debugging. Cheers, Daniel

If I understand you right this would effectively require a condition within JQL query which is not available - at least not right out of the box. Because of the logic of its the OR -operator will also show issues (which is not desired) that were updated past 2020-11-26 *as long as* the creation date is: 2020-11-26. To…

Hi Vinod, "updated > -4h" will show you issues that have been updated within the last 4 hours. "updated < -4h" whill show you issues that do not have been updated within those 4 hours. Please be noted there is meanwhile an accepted/recommended answer:…

This will not work like you describe as Confluence has no facility to monitor SSL certificate. What was mentioned earlier as a suggestion was a simple best practise seen all over the world. It is possible indeed that you need to adjust the current setup. You can put certificates in a table along with their expiry. But I…

Sad enough but I only can come up with a general article on how to debug indexing issues. Whilst you are upgrading from an Long Term Support Release (they are known to be stable) to a more recent one you should not run into trouble in theory - but, anyway, further inspection now will be needed.…

Could you please paste in the content of your dbconfig.xml? Please make sure you xxx-out the password of the database. Also the username is not of interest so feel free to xxx-out it if you wish to. If you do not know where to look for the file, the default locations are - but this might vary on your server (in last…

I see what you mean but unfortunately right now there is no such option. Please vote and watch the following issue with the corresponding suggestion: https://jira.atlassian.com/browse/JRACLOUD-73468 In case the issue has votes and watchers likelyness is higher that the concern will be addresses in the future. I know that…

Unfortunately we are restricted by the nature of not being able to look directly on your system :) My advise in this step now would be for you to look into log files - please see this article for further reference. Hoping that there will be something from logs what shows why you only see Header +Footer but nothing else.

In general it is good practise to just disable the user. This will stop the user to consume a license - most times not more is required. For the deletion there is some probability the user is still referenced somewhere even if it is not so obvious. There are some steps you could go through (please see this article in…

An organisational thing upfront. I am going to try to move your question to Jira collection. Probably you will get some other answers from there by doing so (as you stated it isn't related to Bamboo). As for your question itself. This should not be the base. Jira 1 & 2 - as you call them should be absolutely separate in…

Basically, from a plain technical view it remains with the previous infos. From a use case perspective I probably do not understand what the benefit of having the comment in excel is. I am only familiar with use cases where comments are put into comments field of a Jira issue.

For the view screen it is not possible as per documentation. This is a restriction due to architectural circumstances.

You can always compare on MySQL homepage. The deprecation of version is not always a deep technical consideration - it can be but this does not apply to every minor version number. We had this consideration here lately. You will probably not lose anything by technical means - but support requests could be affected by that.…

Thanks for clarification! You could vote for this Suggestion: https://jira.atlassian.com/browse/JSWCLOUD-16523 Further discussion, without (in my opinion) sustainable solutions, can be found here.

Yes, this is a known circumstance - the solution is written in this thread. Especially in the post from Pankaj Verma (Apr 16, 2019) there is a step-by-step howto.

Hi Michael, this generic error message suggests there is a problem with the connection, more specifically it is about the SSL certificate as you already suspected. There is a knowledge base article that some special certs are troubling but I could not find anything about Lets encrypt certificates:…

Hi Rui, there are many things that could be said about. Some very good information were already given by Sudarshan. You can also search through Community. Within a few minutes I found informational material like a list of differences. Here is also a good collection of useful articles. For migrations this is also a good…

Hi Jim, are you referring to the Automation Audit Log? https://support.atlassian.com/jira-software-cloud/docs/what-is-the-audit-log/ In Cloud the entries are expired automatically. The Audit Log for Jira is only available with an Access subscription and it is not possible to delete it:…

Hi, no, as per experience those error codes are unique (or "random") - that does not lead to anything we could use to recommend you a specific step now. Have you tried to use a different browser/PC for a short moment (just for a test...)? Have there been any changes made before the error happened? Cheers, Daniel

Hi liyahui, welcome to the Atlassian Community! Could you please describe the steps you took to delete the user? If you want you also can attach screenshots. Under the assumption you are not using external user management the steps should be as follows:…

Hi Onésimo, I understand your question in a way that the person who should receive the invite has this domain in their mail system listed - probably the person does not control the mail server but his employer instead does. If so, I would recommend them to ask their IT support staff why there is a general rule to block the…

Hi, welcome to the Atlassian Community! Could you please kindly describe more in detail what is meant by the "Jira to Confluence" connection? Are you using for example an external usermanagement like Active Directory or LDAP? Or does this just mean you wanted to log in to fix an Application Link between Jira and…

Hi Abhishek, welcome to the Atlassian Community! Could you please confirm this was not just a temporary issue and is stil happening? If so, could you please kindly outline the steps you have taken that brings this error message up? Thanks in advance! Cheers, Daniel

It looks like there is an accepted solution to this meanwhile here: https://community.atlassian.com/t5/Jira-Software-questions/Plugin-Manager-Installation-Error/qaq-p/1542104

Hi Pascale, there are some question coming up - for me it is not clear why "Jira 2" is throwing this message when this had nothing to do with your project ever since. When I got you correctly the project was on "Jira 1", isn't it? Do you use Jira Server or is this a project on Jira Cloud? Are both Jira (Jira 1 and Jira 2)…