Daniel Ebers Expert

Hi Vivian, welcome to the Atlassian Community! Have you seen the download site that comes up when clicking on "Windows"? https://dev.mysql.com/downloads/windows/installer/8.0.html To be honest, I am not absolutely sure if it is what you are looking for - only the MySQL download site suggests that when you click on "I have…

Hi Teresa, that sounds not too bad! As for the question of the order: it really depends if a user is present with same usernames in both directories (internal and LDAP/AD as you mentioned). If so, the upper one takes precedence. As per documentation: When a user attempts to log in, the application will search the…

That might be the case but from an external view the possibilities to debug this are quite limited. In order to get a solution you would have to pinpoint the cause. This is normally done by looking into the logfiles. An alternative would be to look around what else is available from documentation - but those are just…

Hi Matthew, welcome to the Atlassian Community! No final answer but I found at least this error message involved in a bug which is closed meanwhile: https://jira.atlassian.com/browse/CONFSERVER-58784 Could you please double check if it is okay with versions mentioned in this bug? Especially it looks there was a version…

Awesome! I am glad you got it working. Cheers, Daniel

Hi David, such workflows tend to grow into infinity :) Probably an App supporting this (even complex scenarios) would be an option? We had a closer look to "Group Sign-Off" in the past. You could start with a trial on a non-production environment to see if it works better for you than a complex workflow. In a simpler…

When Re-Index not helped you only can check if filters are correct and if permissions are set okay. Managing project permissions: * https://confluence.atlassian.com/adminjiraserver/managing-project-permissions-938847145.html Configuring filters *…

Hi Rachel, in dependency if you control the mail server (at least to some extend) cloud or in-house - you can just set up an auto-responder. Sometimes this is also referred to as "out of office" reply - there will be nobody out of office but this mechanism is often used when somebody is on vacation. In case this is no…

Congratulations, well deserved!

Hi Marius, there is a Suggestion open with Atlassian to achieve exactly this: https://jira.atlassian.com/browse/JSDCLOUD-702 Please leave a vote ("Vote for this issue") there to signalize this is also of importance to you. Cheers, Daniel

Hi cadams, welcome to the Atlassian Community! No from there directly but end users can use portal and help center to see requests they raised previously: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-portal-and-help-center/ Cheers, Daniel

Hi David, welcome to the Atlassian Community! Using Automation (it is included in Jira Cloud and ready for you to use) I found at least a similar recipe. You would have to double check if instead setting the organization the assignment to a special Queue is possible. If not, the linked recipe maybe gives some ideas,…

Hi Natalia, welcome to the Atlassian Community! While the first thing is to trust what you say (everybody would - although a direct look into the database management system would be easier) I just wanted to double check if there might some mismatch in observation... At least you said Confluence is already installed. Maybe…

Hi Mihails, Jack answered the most topics already perfectly. As for the "system dashboard" or default dashboard like it is apparently called in Cloud nowadays. No, you cannot delete it. But if you have created an own dashboard four yourself this one takes precedence. That means you are presented with your own dashboard but…

I have no use case for the components field and never implemented a solution for it. You would have to do it on your own or probably somebody from Community will contribute to this.

Hi Priya, welcome to the Atlassian Community! I am in doubt Community members can help you in detail with that. Most topics that are covered here are for Atlassian products. The last question for Sailpoint integration was earlier this year in this thread:…

As "site admin" (you stated here you are site admin for your site) you can "Log in as another user" - doing so you can reach your goal. Just tested :) https://confluence.atlassian.com/cloud/log-in-as-another-user-776994835.html

Bascially the question is: can you just make this one person not organization admin - or does it fail for some other, too? You could add for a few seconds a "good colleague" for a test - but speak to him first ;)

Hi ODS_PMO, filter subscriptions are indeed a perfect way like Chris already mentioned. The screenshot would have the drawback nobody could click easily on an issue on the photo. With filter subscriptions an user can simply click on a link. There has been a blog post some time ago that explains the subscriptions:…

Hi Alexey, so far I understood the problem, I hope - but for the "Associate" step you need to associate a scheme, not a project (and there should not appear projects as you first need to select a project. Instead schemes should appear - possibly this is just the culprit)? If not, could you please attach a screenshot for…

Hi Abhishek, that cannot be done from within the HTML link - you would have to remove the fields from the screen. This, indeed, would imply that they are not visible on the screen - no matter if you use the HTML link or choose the path through "create" button. Cheers, Daniel

If I understood you correctly there were some issues with the license and for easier handling you decided to wipe the existing installation - because the data is not needed anymore and you want to start fresh. If so, you would just need to delete jira (installation directory) along with jira_home (home directory).…

Hi Alex, many good information were already given here. It depends a bit on how complex the implementation should look like. You could take Atlassian with jira.atlassian.com as an example. The feature used there are "Votes" (please see here for further information) also a good feature might be "Watchers". The advantage is…

Hi Ahson, this has been reported as a bug https://jira.atlassian.com/browse/JRACLOUD-42361 Unfortunately it is not fixed in all cases but you can click on "This affects my team" to signalize it is of importance for you. Cheers, Daniel

Hi Joel, welcome to the Atlassian Community! Please be noted that development is not tested specifically against clustered DB environments - the responsibility to run them good would be in your hands with those words. https://jira.atlassian.com/browse/JRASERVER-21690 There is an article however available on the internet…

Hi Christian, while it is possible to translate parts especially this string is hardcoded. There is a Suggestion open with Atlassian: https://jira.atlassian.com/browse/JRACLOUD-74344 You can vote for it, likeliness is then higher that this gains some traction. Cheers, Daniel

The problem with this generic error message is that from Community view a definite answer will be impossible. The problem in that particular case with Free plan is that it does not receive support per mail from Atlassian but Community. That leaves us with no valid options - I would probably also try what Liam said. Maybe…

Hi Roja, yes, you can do that. You can create a check box confirming the user read the questionnaire. Possible type for the custom field is "check box": https://confluence.atlassian.com/adminjiraserver/adding-a-custom-field-938847222.html Link can be clicked on if you use it in custom field description (would require some…

Hi Roja, not out of the box. There might be Apps that can accomplish that. You could have a look into Marketplace if something suitable is among them. Cheers, Daniel

Hi Chris, I think I can come up with the current link: * Deleting a custom field doesn't delete its references in field layout schemes https://jira.atlassian.com/browse/JRASERVER-4423 There it reads: This problem is detected by the JIRA Integrity Checker. If you receive these errors, select Fix to fix them safely. A backup…