Daniel Ebers Expert

Please note: this was also posted here. You might want to check this link also for some more contributions that were made meanwhile. Regards, Daniel

Hi Vasantakumaar, this is something usually ScriptRunner in a Server environment is used - in case you have this App already it should be easy to get started. There is even an example which describes nearly exact your use case - just for the Component-requirement you would need to insert some additional code:…

Hi Star, welcome to the Atlassian Community! I hope I got you right with the requirement - there seems to be a Suggestion open with Atlassian: https://jira.atlassian.com/browse/CONFSERVER-1882 Please double check if this is what you are looking for or if I misunderstood something. In case the description applies, feel free…

That rings a bell. I came across a use case like this but it requires an App - Enterprise Message Handler An user can send in a mail using a directive like: @workflow=Close to trigger a workflow transition (which is = moving to a different status) named "Close". Of course, it has to be valid for this specific workflow,…

Hi Julien, the filters will break definitely break. In case you do not want to cancel the idea you just can lower the burden of filter inventory using an App which makes the assessment faster. This means, you get a quick overview of the filters (assuming you do not have this overview already) but the "real" work (adjusting…

Hi Ira, judging by the liked on this question in a similar (not so old) thread I think there is a demand for that! By a very short browse to the Suggestions I found https://jira.atlassian.com/browse/JRACLOUD-75302 along with https://jira.atlassian.com/browse/JRACLOUD-75143 Surprisingly they look like doubles and each of it…

Hi Bahadir, welcome to the Atlassian Community! Yes, sure there ae many happy users along with success stories out there. Have you already checked https://www.atlassian.com/customers/search where you can search specifically for e-commerce companies? If you want to can also filter on that page per product or per region…

Just for a better understanding... when you removed the six other admins for the previous test - you were able to re-add them without problems and the pain is literally with the colleague that should be added (the one which never was added to the list of admin), is that correct? Do their accounts differ in any way? Is the…

You mean regarding reminder mails regarding your cloud site? This is also something you would have to clarify with Atlassian Billing Support - as we do not have any access to this information. Please do let us know if you meant something else.

Hi Marius, welcome to the Atlassian Community. Maybe the shortcut links come in handy for this requirement. https://support.atlassian.com/confluence-cloud/docs/configure-shortcut-links/ Especially the example from the table at the very bottom of the page might be a match - see the example beginning with CONF-1000@Jira. Let…

Hi aas, I might be missing a point but where is the need to download a separate jar-file referenced exactly? I could not find any hint to that - could you please state where this is documented? From previous experiences it is indeed needed to import the classes but not to install a jar-file (except this has changed - or is…

I remember from a former discussion this week that it is currently (?) not possible. Done = Done (hardwired if you want so). https://jira.atlassian.com/browse/JSWCLOUD-17497 might have a positive contribution - but this must be double checked after release (should not take so long anymore).

Hi Nikita, welcome to the Atlassian Community! The wizard is needed to ask the user how the issue should be moved by the means of necessary details. I know the olden days, even from on-premise, but also there details were asked for. For easier cases less - for a more complex more there were more infos to be put it. I don't…

Hi Greg, at least for the question 2) - if an admin can disable Labs for all users there is an open Suggestion with Atlassian: https://jira.atlassian.com/browse/JRACLOUD-67328 Feel free to vote for it after having clicked the link - probability is then higher that this Suggestion gets some traction. At the moment it is a…

Hi Brad, from your description and other reports the last days here on Community this matches with the following bug from my opinion: https://jira.atlassian.com/browse/JRACLOUD-75648 Please double check if this assumption is true and if so, feel free to vote ("This affects my team") the linked bug. Cheers, Daniel

What resolution are you especially looking for? - for the deactivation: just keep it like it is - for data integrity purposes - for user names: in case a user with a particular username leaves 'jdoe' do never recycle this user name. For a second John Doe you can assign 'jodoe' or 'jdoe2'. What else suggestion are you…

Hi Wim, you should proceed with consulting the admins of the Active Directory domain. Next you should test thoroughly on a non-prod environment. Even if it looks it would be only the mail addresses that will change it will probably need some changes. It could even be a bigger deal when the setup is complex. Please also…

Hi Ashish, welcome to the Atlassian Community! You tried out a lot, which is good! Sad that this has not helped so far. Have you also had a look into Windows Event Log if there is something meaningful logged? Regards, Daniel

To be honest, the host names are not known to me. This is probably best to clarify with Atlassian. A guess would be something under ???.atlassian.com but not sure.

Hi pbeles, I cannot come up with a definitely answer but I assume the logic was coded in a way that assumes manually checking the mailbox is not an option. There is an open Bug with this topic - the suggestion is like yours: to keep the mail but re-process it later. Please be noted: the circumstances described in this bug…

It seems to work now. I do not know if I am allowed to tell how it worked (in case not, please delete my post) but a hint is available in Slack channel - so I will reverse the sentence with the solution. In case you want to have the full "reading rainbow experience" and further try by yourself rest assured: it works :)…

Hi Tim, although not tested for Confluence on my side the better approach would be to query REST API of UPM (UPM is the caring mother in easy words for all Apps installed in on-prem Atlassian products). If I were to gather data from Apps I would ask UPM (and not database, like Nic also said):…

Adding to what Liam said the user you want to add also needs the appropriate permissions. For example, if "John Doe" is not permitted to browse (Browse Permission) the project in question you will not able to add him. This is best to check with "Project Settings" > "People"…

Hi Ina, welcome to the Atlassian Community! Have you re-indexed (at least) the project you have imported? Be noted that you can re-index or just a single project. I would start with re-indexing just the imported project for now:…

Hi Yeu, there is no logout button like you know it from online apps / web pages. You can close SourceTree when finished with work. If the directory is absent either SourceTree was not (correctly) installed or you are referring to the wrong user. In case you meant to 'uninstall' SourceTree this thread might help. Cheers,…

Hi @a_bondarchuk from your description and other reports the last days here on Community this matches with the following bug from my opinion: https://jira.atlassian.com/browse/JRACLOUD-75648 Please double check if this assumption is true and if so, feel free to vote ("This affects my team") the linked bug. Cheers, Daniel

Requests can be created in two ways: by the customer through the customer but also by the agent in Jira (Create button). The reporter in that sense refers to an agent, creating an issue ("ticket") using create button.

This can have a lot of causes to which we mostly do not have any insights as users. You always can check on https://status.atlassian.com/ but for some minor or individual issues there might not be any entry on it. Most likely this was just a temporary issue, nothing big. Cheers, Daniel

Hi Abhay, welcome to the Atlassian Community! I am not aware of any further tricks than that what is in the documentation. One option would be to do a cleanup - to just import what is really needed anymore. Probably by doing so you can reduce the amount of data by some TB? Cheers, Daniel

Hi David, the two-step verification can be disabled via account settings page of the affected user, here is a how-to: https://confluence.atlassian.com/cloud/two-step-verification-976161185.html#Two-stepverification-disableDisabletwo-stepverification Cheers, Daniel