Daniel Ebers Expert

Hi @Chandrasekar Venkatraman are you using a Classic or a next-gen project? https://support.atlassian.com/jira-service-management-cloud/docs/learn-the-differences-between-classic-and-next-gen-projects/ I will link you the guide for statuses:…

Then it is very hard to say something specific. There is some troubleshooting documentation but it will be tricky even for you to diagnose it when there is nothing in logs and you do not know where to start looking at. Please try to enable User Management Debug Logging Enabling User Management Logging See Configuring…

Hi @Chandrasekar Venkatraman is this gadget you are referring to provided by a specialized App? If so, which is it? From the list of gadgets I could not find it: https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/ Can you possible support with a screenshot and a scribble of what should go…

Hi Marcin/Robert, while Jira Core is limited as per software boards for example I have not heard this as for filter editing as per now. Is there a specific error message the users are getting when trying to edit their filters? In case there is one: does it correlate with an error in atlassian-jira.log (please check!). For…

Hi @gaurav_kaushik welcome to the Atlassian Community! This one will be hard to pinpoint from Community - as we do not have access to your server. Is there anything visible from logs? How is authentication done (locally, Crowd, Active Directory, LDAP, ...)? Regards, Daniel

Hi @huberyfang this is very hard to diagnose from community (without access to your server). On first sight this suggests the password supplied is wrong. There are indeed situations where this could result from an upgrade:…

The shortcut is just not valid. I have tested it and it does not work. I am not getting a 404 though.

Hi Sheetal, welcome to the Atlassian Community! At least the transition In QA (4) to Ready for Review (5) will have a validator and/or condition which is preventing this specific user from executing the transition. In most cases the individual user is not assigned correctly to the groups and/or roles he/she should be in -…

Hi Raj, the prodecure as for security issues with Atlassian is as follows: * If you discovered a new vulnerability please refer to the following page: https://www.atlassian.com/trust/security/report-a-vulnerability * In case the vulnerability is already known then please upgrade to the latest Confluence version (assuming…

yes, works using "issuetype" - just tested:

that is an interesting detail. From the looks this is, indeed, still to be implemented: https://jira.atlassian.com/browse/CLOUD-11037

Yes - at least I understood documentation like this. https://support.atlassian.com/jira-service-management-cloud/docs/write-jql-queries-for-slas/

In a next gen project have a look into "Request types". URL shows still "issue types" - for this type of projects the logic is combined with the request types. Here is the full explanation: https://support.atlassian.com/jira-service-management-cloud/docs/issue-and-request-types-in-classic-and-next-gen-projects/

These are mostly the settings for PostgreSQL. Here is some documentation on PostgreSQL setup for Jira: https://confluence.atlassian.com/adminjiraserver/connecting-jira-applications-to-postgresql-938846851.html

From what I understand it refers to "attached" pictures, not to ones that are embedded in a page. So this greyed out checkbox just suggests there are no attachments to be copied.

Yes, I see. Configuration is always a bit different from classic to next-gen projects. All you need is covered by the documentation I linked for you in the reply above. Both Issue Types and SLA are configurable for a next gen project.

Hi Hide, welcome to the Atlassian Community! I have just tested this on my cloud instance but was not able to reproduce this. Where are you exactly when you try to issue the sequence 'ga'? I tried it from within an issue, for example, but ga is not a valid option their. Do you have some screenshots by any chance? Regards,…

The documentation is for server while you are using a cloud subscription. The way to choose would be to contact Atlassian Support to rename the site name - but this is not an option with free plan that you are currently using.

Hi Larry, if I understood you correctly the basic question is if you can hide element like a dashboard or a Scrum/Kanban boards from admins. Yes and no - you could setup your permission scheme in a way the admin group does not see issues but they are able any time to grant themselves the rights - this is due to the nature…

Hi adam_zhou@vanguard.com.cn the error message is quite generic but from your explanation I only could guess the connection is not possible as for a problem with firewalling, user credentials, user permissions or some other setting preventing Confluence to onboard. When you say other services just connect fine could you…

Not quite. Both classic and next-gen projects have their advantages. With classic projects you can structure your work like you probably know it from Jira the former days on Server - with all the powerful features. Next-gen projects are lightweigth ones and configuration lives within just that project - advantage: you…

Hi Gary, I see that this can be confusing when looked at the first time - but you will see, it is quite easy. Jira Software lives "on top" of Jira Core. In other words the features like software boards (agile), mostly referred to as Kanban and Scrum Boards are a plus of Jira Software. Everything else like, just to name one…

Hi Dario, welcome to the Atlassian Community! Please find information on how to recover access on the following page: https://confluence.atlassian.com/cloud/two-step-verification-976161185.html#Two-stepverification-Recoveryouraccount Given the fact you are not administrator (org admin) of your organization please reach out…

There are several possibilities and you would have to carefully check which one fits best. You mentioned exporting data from dev instance and importing a project to cloud. In that case you, indeed, have the option to export/import using CSV. Probably also the migration assistant as noted would be an option:…

Hi Michael, this can be answered from different angles but the question as to SSL encryption of the connection to Jira is a good start and very appropriate and desirable. Authentication can be done in several ways, though. Unless you are going with an internal directory (local user authentication) many companies will use a…

Hi Rachmad, welcome to the Atlassian Community! From what I understood you have a next-gen project and you want to use it along with SLAs. I don't get right now why you are referring to issue types - those are pretty much something different. Here is some documentation on SLAs:…

Hi @InfiniGlobe LLC Starter licenses are not entitled for support requests. You mention "hard times". In case you want to go into detail probably somebody from Community here is also able to help. Many people with very good knowledge are here and except access to your system would be needed I would give it a try if I were…

I see - hopefully an user with experience on Draw.io will chime in.

Is Confluence running behind a proxy? Was something changed shortly before the 502 error came up? How is the setup structured exactly? Is something from the logs showing up? Is the base system overall okay? Here in Community you can find many other threads related to this error but for your specific case you would need to…

Hi Magesh, welcome to the Atlassian Community. The installation is maintained by your internal IT team - you reached out to Atlassian Community. Here you can meet users which voluntarily help and discuss aspects of Atlassian tools. But members of the Community do not have access to your infrastructure as well as we do not…