Daniel Ebers Expert

Hi Sandra, I understood your question in a way you want to know if Advances Roadmaps can be used outside another Atlassian tool. No, this is not the case. It "lives on top" of Jira Cloud Premium: Advanced Roadmaps is a Jira Software Cloud Premium feature that's designed to help multiple teams collaborate together, track…

Hi Helenius, there can be many aspects as to why you are specifically experience slowness. In case you aim for details on this I am sure somebody can say something about when you tell more about your specific cloud site (size, usage patterns, age - and so on). From a general point of view: I am confident the issue is…

Hi Amin, that looks strange but did you make sure you have the create pages permission? https://confluence.atlassian.com/doc/copy-a-page-139013.html Also this checkboxes are not there if there are no child pages and/or no attachments to the page. Can you confirm both is present in the space you are seeing? Regards, Daniel

There are, indeed, several approaches ranging from simple to highly powerful and complex. Maybe other users will contribute later also sharing their experiences. I can at least share that with Jira Cloud (starting with Premium plans) there is Advanced Roadmap (https://www.atlassian.com/software/jira/features/roadmaps)…

Hi Anuradha, yes, Calendar for Jira is free - also for Jira 8.3: https://marketplace.atlassian.com/apps/293/jira-calendar-plugin?hosting=server&tab=overview There are several other calender Apps available from Marketplace which are more powerful and which you could check. It surely would depend on your requirements if you…

Hi Lahcen, welcome to the Atlassian Community! When you choose the setting "Customers added by agents and admins" in project settings the list will not be populated. Doing so you will need to insert customers (add) manually, though. Regards, Daniel

Those are very valid question. At least I can say that for merging cells no App is needed. For any other requirements I would refer to other users that are experienced in drawing UML diagrams. From a very general view each App might have it pros and cons. The good news is: you can test each of it for a limited timeframe if…

Hi Namrata, I believe you are referring to that page, is this correct? https://confluence.atlassian.com/cloud/ip-allowlisting-998658750.html The page states: When you set an allowlist for Jira Software Premium, it applies to customer and agent-facing portals for your Jira Service Management on the same site. The Org Admin…

Hi Vimalraj, in case you want to remove it (therefore it must be ensured it does not server any purpose anymore) you can remove it by editing the custom field and/or the field configuration. In case you still need it you would need to adjust the setting again so the code will interpreted again. From a security aspect it…

Hi Ronaldo, there is an open Suggestion with Atlassian to get this option in the future: https://jira.atlassian.com/browse/CONFSERVER-44329 You could upvote and watch the Suggestion. Likeliness is then higher that the Suggestion will get the needed traction in the future. Please also note that there are some workarounds…

Hi Amine, does this error persist for remote user when import is finished? XML import is a heavy task and even if users could access they would probably not see much data that is intact. Is it possible that a Jira-administrator is seeing the progress bar for import but an unprivileged user gets the error message? From my…

Hi Buddhini, welcome to the Atlassian Community! For recommendations of specific Apps it is quite tricky as this will depend on how your team works - basically: what works for you best. An App that works for one team does not necessarily mean it works good for another, as well. What you always could do is to start small,…

Hi Saaketh, Jira knows several reports that you can use pretty much "out of the box". https://support.atlassian.com/jira-software-cloud/docs/generate-a-report/ In case you need something special (there is a big range from staff planning to SLA reporting) you might need to induct an App which you can find from…

Have you tried clearing the cache and does this happen on a different browser also? (Chrome/Firefox) are the two that you could swap for each other for a short test.

Hi Vijay, welcome to the Atlassian Community! I understood that after the 13th user no further user can be added. Is there any error message you are receiving? Or in other words: how does the trouble show up exactly? I assume you go with this guide? https://support.atlassian.com/jira-core-cloud/docs/add-new-users/ Probably…

Hi @[deleted] welcome to the Atlassian Community! When configuring a mail handler you can specify the delay between mail is fetched (for new mail is looked into the corresponding mailbox). This is the relevant part the of the documentation: Specify the delay in minutes between the mail handler's running time, or the…

Hi @mark8988 welcome to the Atlassian Community - and no worries for being new, we all started small some day. Asking a question here is great, this is what Community is for. Yeah, language settings for Cloud offerings are something that costs some minutes to be understood - once done, then it is easy. Please kindly check…

Hi @[deleted] this is nothing the Atlassian Community can help you with as we are just users like you - helping voluntarily. Please contact Atlassian billing support directly: https://www.atlassian.com/company/contact/purchasing-licensing Before doing so you might to check these instructions to cancel your subscription:…

Hi Andrew, did I understand it right the installation is a completely fresh one? If so, is there any specific need for using Jira 8.8? I am just asking because there is, as per writing these lines, Jira 8.14 out. The latter one is capable of using MySQL 8. So if there is no hard restriction for you to use Jira 8.8 I'd…

Hi @Sébastien Nunes in case you are not the administrator of that Jira instance yourself - just speak to your Jira admins to let them remove the field from the create screen you showed us. This is done with just a few mouse clicks and the problem you are seeing will be gone immediately. Cheers, Daniel

Hi Nouf, welcome to the Atlassian Community! Resolutions are set through a workflow transition. You either can set it per post-function or per a transition screen. When using a screen the user can select among several resolutions for an issue. Please also compare with:…

If I understand you correctly you are aiming towards a solution like "dataedo", but something for Jira (an App). You could always check https://marketplace.atlassian.com but I suspect the better tool to do it would be Confluence. Please also see: * Develop technical documentation in Confluence…

Hi Suma, the easiest way will probably be to log in to the server which is running the Jira instances you want to see the IP for. A rough guideline can be to issue "ip a" on a linux based system and "ipconfig /all" in case it would be a windows one. Yes, it is possible that there are several IPs or Jira is assigned a…

Hi @shashank_bhuvanala could you please add details what you are trying to achieve? You either could be understood in a way you want to connect Jira to a database, then the following guide should help you get started: * Connecting Jira application to MySQL…

I am out of further ideas in this step. Maybe this is something support should help you also with. From the outside I am puzzled why the password should be wrong now (looks like a collateral damage from migration).

It all depends on what do you want to find. Yes, you're right after all. I tried to check if I got the idea of Emanuel right or if it is what he is searching for. Maybe he will say something about it. Efficiency and speed is also a good point but that can be neglected (at least for my use case at the moment, the query will…

Hi Sebastian, the customer wants to login to the portal, is this correct? Is it a local account (customer) or does the customer log in using an Atlassian account? In case it is a local account did you try to reset the password? Did they tell you the exact error message? It could be of help. How are the permission set for…

Hi Virender, this can also happen if configuration is not consistent as this article describes. Could you please kindly make sure this is configured correctly across all of your nodes? Regards, Daniel

I have not been able to figure out what AO_54C900_C_TEMPLATE_REF & AO_6384AB_DISCOVERED are especially for. There are very strong indicators they come from core Confluence, not through an App. But at least there has been a bug report in the past where AO_54C900_C_TEMPLATE_REF was involved. One can read from the Bug that…

The user interface is quite confusing to me - also because if seems to differ from installation to installation. As long as only one Server is involved (as per your tests - and as per my tests) only a reciprocal link is possible. So it comes back to what Brant said. Overall there are strange issues with the reciprocal…