Daniel Ebers Expert

I reproduced it on my instance by building a rule for the scenario. The showstopper is that the rule is executed against a branch - which in your case is always the sub-task. It was not possible to link the story to the parent of the sub-task. The parent issue in that case is the one which holds the sub-task. From…

@Trudy P ClaspillAt least I can show a screenshot of global permissions listing, having a Jira Cloud instance at Free plan at hand... So I am pretty puzzled, too what the cause might be. For a moment I thought the groups are not assigned to a product in Williams case - but that makes no sense because he seems being able to…

From those settings you should see the Description field as follows: Switching to Text - Mode you'd be seeing this: Is this the same you are seeing in your instance? If not, could you please attach a screenshot for better understanding?

Hi @Yatish Madhav the Cloud Migration page (https://www.atlassian.com/migration/cloud) mentions a support team. You could contact them to find out which level/amount of support is available for the scenario of migration you are facing. Regards, Daniel

Support via email is something Atlassian Support offers - assuming you have a valid maintenance (license). To summarize what we have so far: in case the settings are made according to documentation access log should, indeed, show up in the file system. If this does not work you would have to check if all settings are…

Hi @Srivalli mamidi as per documentation of REST API you could filter the data to be returned using a JQL query you know it from using in Jira directly. However, like Muhammad noted correctly if the amount exceeds 1000 results you will need to use the pager like he mentioned. So in summary it is both: * selecting the data…

Hi @Blanca Pascual while there is an overview of PSI Test Centres (the company in charge for conducting the exams) in Spain (you can find a list here: https://www.psionline.com/en-gb/openings/) due to current situation with the pandemic it might be much safer to do the exam online (proctored via web cam from your place).…

Hi @Suma Pralhad Kustagi according to the tags which were set here in Community you are using Jira Core (Server) which does not bring Kanban and Scrum functionality (Software Boards) with it. The screenshot you shared seems to add to this - there is no visible option for Software Boards. While there is a Suggestion open…

Hi @Manibharathi as you state it is a custom made plugin the only chance I see to test on a pre-production environment (basically an upgraded copy of your production instance) first. It makes a lot of sense to involve the person which initially wrote the plugin given the assumption you can get hold of them. For Apps from…

I'd also say that from the description a separate log should be created, however in the info box it reads: "By default, this logging information is stored in the atlassian-confluence.log file in the Confluence Home directory. " Did you check if the user access is logged to atlassian-confluence.log although not intended?

Perfect, you're welcome!

Hi @Maurice Jones I'd be interested in which browser you actually use. I found a (somehow) related bug but I don't think this is a match as it explicitly mentiones Internet Explorer. Regards, Daniel

It's never wrong to have one - if I got everything right your task is about replacing a SSL cert, though. Given the assumption this is done on F5 level, in this particular case a database backup won't be needed specifically.

Even better! The app is pretty powerful - sometimes I feel after years I barely scratched the surface. (Not affiliated by any means, just happy with it - honestly).

Like said before, in case of a new installation yes (unless you have the license saved in a file or so and can put it back from there) - in case of a restore it will already be contained in the dump (the one you are going to restore to database).

@Piet PietersNo worries - the moment I clicked "Reply" I even was not sure by 100% anymore - because I read "Jira v8.14" but it seems (?) to work for the OP, however I hope having that understood well :)

This is simple as taking the key from my.atlassian.com and copy&paste it into the Wizard which pops up during installation.

Hi @tal I remember a similar requirement which I found here. The summary was that you cannot skip workflow steps but based on a field you could decide if an user has to take one or a different transition. Using conditions within workflow you can make sure the right transition is offered. Let us know if the suggestion works…

You're licence key will not be lost. Either you restore from a backup - then it is contained in database or you do a complete fresh install. Then you can apply it during first setup. As for downgrades: Jira does not allow that kind of downgrades - likely you will damage your installation. The specific PostgreSQL version…

I understood it in a way that at least two projects are involved (IS and XY). I was able to reproduce the general idea of an automation rule towards this but, however the link is only made to the "destination issue" on trigger event - which is in that case the sub-task. There is no option (at least not that I would have…

Hi @Ravinderpal Singh the Server ID is stored in the database, next to all other data you have in Jira - it will not get lost. You do not need to revoke it either. The main problem is the message that your database is not supported - this is apparently because Jira 8.13 lists PostgreSQL 11 as the highest supported version…

Hi @Kristin Lyons do I understand you basically right that it would suffice to have the whole history of external comments listed in a reply that goes out to the customer BUT not only the last one? If this is understood correctly voting for the following Suggestions might be a good idea to show it is of interest to your…

Hi @Pete P in more recent versions of Jira Server you could just navigate to: https://jira.example.org/secure/project/BrowseProjects.jspa?s=view_projects to get those information - they can be easily copy & pasted to Excel. A filter on that page directly is not possible, though. jira.example.org must be replaces with valid…

Probably yes, it complains about Line: 16/Column: 12 - with some likeliness it is not compatible anymore.

Hi @Vicente Pastor welcome to the Atlassian Community! Suggestions for Atlassian products are collected in its respective issuetracker, you are invited to raise Suggestions there, also. I screened the project JSDCLOUD (which is for Jira Service Management, Cloud) but I could not identify in a hurry a Suggestions that…

Hi@Majid Mirpour the setups I came across had a reverse proxy in front of Jira/Confluence - this is a common thing because terminating SSL connection at proxy levels is much easier than at JVM level. That leads to the question: do you have a Apache or nginx based reverse proxy in front of your Atlassian products? If so,…

Hi @Enoch Bryant I came across a use case like this in the past and we implemented it using "Enterprise Mail Handler" alongside with their "Directives": https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/36438169/Directives The concept is easy to understand. You send in a mail to your helpdesk's address like:…

Thinking out loud is very important in our highly technical times - keep it up! ;) I almost forgot, next to the thoughts you mentioned in your last reply, that for the part... Maybe a good solution, if we forget about notifications, would be that in the customer list, next to a customer name, we have an Invitation sent or…

Hi @Tomislav Tobijas as for your question: if the user is not yet registered (only the invitation mail is sent), can we even assign that user to a specific issue/request, and if yes, will that user get notified by e-mail that issue was assigned to him and keep on receiving e-mail notifications? I did the following: *…

Hi @Wan Azwin Wan Mohd Salleh there is documentation available which could match but like Nic said it would be better for Community people to understand what you are intending to do to be able to say, hopefully, something more specific to your scenario. * How to migrate projects from one Jira Cloud application to another…