Daniel Ebers Expert

Later during the week there has been a post on Community which I am going to link here for your further reference: https://community.atlassian.com/t5/New-to-Jira-discussions/Tabs-are-now-on-the-left-hand-side-of-Jira-Cloud-s-issue-view/td-p/1614901 Regards, Daniel

Hi @Harish I believe what you are seeing is two-sided: - the Java Script codes does not work anymore - the code is displayed to the user instead of being executed. This all is happening after an upgrade, if so: HTML support for custom field descriptions has been switched off due to security considerations by default. This…

In case "IC number" would be a custom field you could "copy it over" to the new project (by means as in "clone") - they will not change unless there is some automation or other logic behind it. If understood all correctly you are going to sunset the existing project - so the high level steps are to - create a new one -…

Hi @Karthiga Sethuraj adding to the great how-to Vinod already set up for you I'd wanted to remark that, according to your statement and your screenshot, you are currently not org admin but "only" site admin. That means you would need to get hold of your former admin once prior being able to do all the steps that are…

Hi @Eva Kwong I can see Carlos gave already some great and correct tips - judging from your information provided in Community you are on "Free" plan which is restricted as of permissions, roles and also issue-level security. You can compare your status quo with the documentation here:…

Hi @[deleted] depending on what format you prefer for a demo you could choose Atlassian's official page for Jira Service Management (https://www.atlassian.com/software/jira/service-management) or check the short demo videos on Youtube - also introductions and discussions are provided there. Like Jack mentioned, learning on…

Hi @BSANSC2019 in case you are looking for a hint what this is caused by in detail more details what is in logs before and after the error message is written would be helpful. However, in case you have meanwhile solved the problem by the tips you have received already this is also fine. The reasons could range from a…

Hi @Smriti Priya I am wondering if the trouble you encounter with the instance happened after an upgrade, a restart of your Jira instance / server or if it came totally out of the blue? Likely there are more errors from the logfiles which could tell why you cannot connect to your Jira instance. Overall, a better…

Hi @Jota I see some great suggestions here already - in case it is just about duplicating the organization over to a Jira Software project I noticed it works using a automation rule. It's not pretty, though. - in Jira Service Management project it uses a "vehicle" name "Org", basically just for copying the organization…

Hi @Kelvin Tuggle from the answers Laurens already gave I can see you have received many useful and true tips already. For your question: Unfortunately I am not clear on "How the Suite of Applications" interact with each other and their dependencies. This could be split up in a two-sided answer. From a users view each…

Hi @Lars Sundstrom from my understanding there are more Issue Types which you have not yet assigned specifically to one of the two workflows in this Scheme. Therefore Jira "defaults" all Issue Type you have not listed to the B2C: Agile Workflow. Using "Assign" you can assign further Issue Types to one of the two workflows…

Hi Kevin, have you had a look into atlassian-jira.log if there is an error logged (would need help of the person having access to the operating system of the server mostly if you want to observe "live" what the log file shows when an user clicks on "Users & Roles"). Other than that I am wondering if there are any Apps…

Yes, this is what I meant. Thanks for clarifying. Have you had a look (with system administrators) into atlassian-jira.log if there is an error logged when trying to add a watcher? Maybe this gives some conclusion about why this is happening.

Given the fact this is a plain Jira server installation the reason why the instructions do not mention any outgoing IP mail addresses Jira uses is that this information is not known to Jira in that means. Jira indeed sends out mails but it (more specifically the JVM under it) uses what is "there" - this will be the…

Hi @yarin_benyakov from what I understood by a Suggestion on the very same request a different user had putting the link field to a transition screen is not fully working for linking remote issue (issues from a different Jira instance) https://jira.atlassian.com/browse/JRASERVER-69615 However, this specifically aims at the…

I am wondering if this is affiliated in any kind with the security advisory published yesterday: https://confluence.atlassian.com/jira/jira-server-for-slack-security-advisory-17th-february-2021-1044091690.html However, there one can read: Also, note that this does NOT affect any Jira cloud instances. Probably other users…

Hi @wipl could you please double check by using Jira Admin Helper (Permission Helper) if one of the troubling issues is indeed still available for your user? https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html I am trying to figure out if something related to permissions was changed what would…

Hi @Christian Knobloch I saw another user reporting this on Commmunity yesterday. For them it went back to normal state after an hour. Probably this was sort of a short incident - in case it is still not working as intended, let us know here. Regards, Daniel

I am interested what Brittany will come up with - in the meantime I'd like to link here the customer stories which I found helpful: https://www.atlassian.com/customers/search?product=confluence&

Hi @nutmix I see it like Jack. For your question to "my open issues" and "reported by me" filters I checked and see they are still there: This is reachable from your project when clicking on "Filters". The remainder of your concern, however are valid and still apply. Cheers, Daniel

As noted above I rather believe you need to revise the permission scheme assigned to the project. https://confluence.atlassian.com/adminjiraserver/managing-project-permissions-938847145.html If understood correctly some users are missing permissions (edit, transitioning issues - which reflects in missing buttons) whereas…

Just a guess from the outside - but I would probably change the password of the mail account (to one without special characters) and try again. Assuming there are special characters in password maybe they are preventing authentication (for whatever exactly case...).

From https://community.atlassian.com/t5/Jira-Service-Management/Does-the-jira-ticket-support-the-other-mail-services/qaq-p/1605149 I seem to have understood there is a whole bunch of trouble with email service. Could you share what you are seeing when the problem occur? What exactly happens when the agent tried to access…

Have you tried switching back to old view? I remember a occurence the past days where this helped showing the mail content. Could you please confirm this works for your case or if it is different?…

I think there is a check box in the automation rule to exclude sending mail - but you might be better asking in a separate thread for automation specialists. It also depend a bit on the rule.

Hi @Anuj Balaji I am not sure about the Service Desk Portal-part but for a postfunction in a workflow using Script Runner it works fine in my tests like this (Groovy): import com.atlassian.jira.issue.label.LabelManager import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.fields.CustomField…

With the following suggestion I received issues of several types (here: bug, request, story) ONLY when they have the project "DEMO", which I am interested in, in "Epic Link". issueFunction in issuesInEpics("project in (DEMO)") This also means I received results from other projects, like TODO, BUG and REP - all of them…

I'd say you can disable it by clicking on the green switch: This direct link should you get there: https://YourGreatSiteName.atlassian.net/servicedesk/admin/YOURPROJECTNAME/customer-notifications

If you are sure Automation changes it directly you can find it in your project under Automation. The question here is, is it a mail from Automation directly, a customer notification or an agent notification? The format of the mail should tell it, they look pretty different.

Hi @Carlos Ramirez please also make sure you are part of the group you want to set. Jira only allows to choose the security level if you are part of the group that you aim to set by the Issue Security Level. Regards, Daniel