Daniel Ebers Expert

Hi @Nico sure - you can adjust the customer notifications to your needs. Following two documents should get you started: * Jira Service Management: Edit Customer Notifications https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-edit-customer-notifications and more…

It should not if you're not using the trial of the beforementioned App. But, you could choose "Training and Certification" instead in order to move forward, I am sorry but there is likely no better path in case the Support System does not recognize your account. From Community we cannot see if there is an expired…

Assuming your customers are picking several Custom Request types from portal but not the one associated with the email channel you will get exactly the desired behaviour. In other words, you also set the preset like Stuart mentioned fot a Request Type tied to the email channel.

You can find the settings when you navigate to Project settings > Notifications > Customer notifications (next-gen) or Project settings > Customer notifications (classic) like Angélica wrote. Then you can click on "Edit" for the "Request Crated" notification. There you will find the setting that Angélica referred to. Let…

Hi @Vito Arconzo would it not be an option to introduce the two individuals as users (therefore consuming license seats) so they can listed in notification events? An option - if not the sending of the mail is needed in real time, could be a Filter Subscription:…

Hi tara.tremelling@cerence.com I tested a bit around and tried to break things - but overall it is not a complicated thing, I could revert any configuration: It works when both of them are listed - otherwise a red informational message tells the email channel will not work. So, does it mean you are currently only offered…

Hi @Jennifer Valero while in Community your profile clearly reads "Cloud" I just wanted to ask if there is a chance the current setup of yours is "Jira Server"? From the screenshots this look quite familiar with Jira Server. If so, with an App you can achieve the goal easily. In case you could confirm we could check where…

Hi @Andre Browne welcome to the Atlassian Community! Which training module/App are you using? Is it this one from Marketplace? https://marketplace.atlassian.com/apps/1217110/training-for-jira?hosting=server&tab=overview If this is true you could raise a support request using the following link:…

Hi @Mike Walker which type is the field of? I assume it must be a user picker? Could you please also share the JQL you are using - I assume this is the part that throws the error message? Thanks & Regards, Daniel

I saw you are using a next-gen project, things seem to work differently there. Using {{issue.fields.resolution}} it is possible to get the resolution, however it prints the numerical ID. For me it is unclear why there is the distinction - probably a speciality of next-gens.

Mostly in software business these consideration come out of design question, in this situation probably also performance could be raise into into an issue. More columns = more gadgets, more gadgets = more load, slower loading dashboards mean unhappy users. This is just a theory, this would have to be drilled down what the…

Hi @Matt Davis probably we are using it wrong ... but when setting up the gadget at least in our Cloud instance it was not restricted to resolved issues but instead it shows the following: Probably you are looking for something different, though. Regards, Daniel

I find this "Create another" no matter which way I try to create a new issue within "New Issue View". Could you please share how you specifically access the "Create" windows (where the "Create another" is missing). I tried it from backlog as well as "Create" button - but it just works fine, so I am curious where the…

You could do it as follows: It will show in the issue like this: Cheers, Daniel

Please check why 'solr' is hiding in a directory (/tmp/.solr) - the dot means directory is hidden when listing, for example using 'ls' without further parameters. Or in other words: please make sure if there is no malicious activity on the server - while this is Atlassian community and we're mainly dealing with Atlassian…

Hi @Adrian Criado please try to find out if from atlassian-jira.log there are more information available why the upgrade fails using UPM method. https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html Cheers, Daniel

It's possible somebody assigned an issue to your sprint from a project which you do not have access to. This is better explained in the knowledge base - basically you would need to search for your sprint via Issue Navigator checking if an issue appears with your sprint which is not within your project, though:…

Hi @betigolo I see a second check box missing on your screen. At least it should show greyed out when not possible to select in a specific condition/state - I have never seen it is missing, though. Out of curiosity, are there more check boxes missing apart from they two? I am wondering if it could be a browser related…

Hi @Jason Li Ting Chung could you please explain how it should look like? Assuming you are in a conversation with a customer, you replied several times, the customer did so as well. All replies the customer sends (they probably do so by putting text above the "reply above the line" in their mail client) will be put into a…

@Aj.J.LongVery good finding! I can imagine that there is a relationship to the trouble you are facing because the field is tightly related to ranking. Just a question for a better understanding - did you update the rank field programmatically of some kind? In Issue Navigator I am able to locate the field (via columns) but…

I see, makes sense now. This is unfortunately not possible with next-gen boards. Reproducing your requirement I was able to rename the column from "Done" to "Released" but it's not possible to remove the column in a way the requirement would work.

@Aj.J.Longare you by any chance on a different plan than the "Free" one and could let Atlassian know about this per a support request? It seems the problem is persisting for Ineke but as her team is on a Free plan she cannot open a request with Atlassian. Please do let me know. From looking at the history of it I am not…

Hi @Sascha A_ Carlin to summarize if I understood it at all: * There is a project "EP" containing Epics. * There is a project "ABC" containing issues linked to project EP. * x) As soon as a link from project ABC to project EP is established the issue vanishes from the kanban board you created. * y) However, when an issue…

Assuming this is a Kanban board (in next-gen) you can clear out the done column like described in this article: https://community.atlassian.com/t5/Next-gen-articles/Introducing-manual-board-clearing-for-your-next-gen-Kanban-board/ba-p/1411958 Is this what you were looking for?

Update: a different idea would be to create a custom field like "Closing user" and to add a post function to resolve (or close) transition. There you could execute a "update a field" post function putting the current user to the "Closing user" field. Doing so you can filter for the field on a dashboard. I used in an…

When you click "Configure" in New Issue View: Can you please confirm what you are seeing? I was able to reproduce the nuisance when I put "Priority" to the left handed column - then it got hidden. Please see my illustration - when you would move the "Priority" to "Hide when empty" area it should show up, assuming you are…

I am not sure if there is a field actually holding the data - from my understanding the query reads it (in the background, nothing it would tell the user) from history of some kind. For showing on a dashboard, indeed, data would have to exist in a field - I don't think you can have this without some kind of scripting, but…

Hi @Duy Vo I experienced the same this morning but solution is very easy. When you go to admin.atlassian.com >> Site Settings >> Product Access You will likely see more users present than allowed in "Jira Service Management Free" - this is 3 agents. I had 5 users in it and corrected (reduced) it to 2 users, looks like…

There are some hints when integrating with gmail: https://confluence.atlassian.com/cloudkb/configure-gmail-imap-mail-servers-with-multi-factor-authentication-in-jira-965552856.html Probably it would be better to discuss this in a new thread in Community - I am not absolutely certain if many people will scroll down to here.

First of all, like Paloma for example, very well outlined, please check the permission scheme. As an alternative you can use Admin Helper (Permission Helper) to get a good overview who has permissions and what's be likely missing: https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/ Also,…