Daniel Ebers Expert

Hi @Valen Cardozo here is a suggestion for an automation rule: However, I believe Dario was getting the idea behind the JQL query better than me. Correct me if I am wrong - intention on your end is being able to query for issues created using the rule. In that case it would be fine to extend the rule setting a custom field…

There are some Suggestions open on user experience, design and layout. This here is just one random-picked example where one could say that the user's screen is not fully used. * On High resolution JIRA screens are centered in the middle of screen https://jira.atlassian.com/browse/JRACLOUD-67884 Apart from that regarding…

Hi @Lewis Foster I also could think of an Automation rule (Automation comes with your Jira Cloud plan at no additional cost!) to get informed about critical circumstances in customer support related to inquiries of your customers: In this example the CRM team would receive a mail when there are more then two requests…

Hi @Jason Ferris this will be hard to diagnose from Community. In case you control the mail server you could check in log files (I would start on Jira host to see if mails are going out). On the mail server you (or your system administrator, depending on how work is structured with your company) would need to check server…

Hi @Demetrios Mallous adding people to "Request Participants" by putting them on CC works fine - probably some settings are not correct in the moment in your instance, you could check. Here is the relevant documentation: * Add request participants through email…

Hi @Dawn Elliott I remember there has been some discussions around this topic this week in Atlassian Community. Testing on my Cloud instance I can confirm in a team-managed project you can create an issue in any of the columns. Looking at the history afterwards so see a somewhat "magical" transition (nothing I setup) -…

Hi @Patty Banks I do not show up with a solution for fixing the rule - however I would be interested in if there is a specific reason for creating the rule like this? In a test it was possible to copy over the value from assignee - am I missing a point? Please accept my apologies if this should not be the route you want to…

Hi @Ignacio Aredez I can imagine how you want it to be - basically like the functionality common with online shops where you can narrow down to a bunch of specific products (or even THE specific product) when selecting color, type, size and so on. In Jira there is nothing out of the box which provides a feature like this.…

Hi @Erica Camfferman just an additional question if I may (not directly a helpful hint, please accept my apologies) - is the Jira instance a Cloud based one or a self-hosted one? You can distinct them by looking at the URL in the browser - for example: - someexample.atlassian.net is always a Cloud one - jira.mycompany.tld…

Hi @True Indian the easiest of all queries is for issues in a sprint like this: sprint = "Sprint 1" Where "Sprint 1" is the name of your sprint. This is also described well in the documentation: * Advanced search reference - JQL fields…

Have you already created a board? If so, of which type (Kanban/Scrum)? From the first option "Board" I seem to recognize there is no board yet. In case there is a board of type "Kanban" you can switch to Board settings (Board >> Board Settings). There you can pull a status to "Kanban backlog". Then a separate backlog…

Hi @Luca Poltera assuming they are not batched notifications (they work a bit different) it should be possible - however, I have no ready-solution but probably something you could investigate further. Judging by the path you mentioned I believe you are not using batched notification so the following could be a start. I…

Hi @faisalamdani is there a specific error you are getting back? It should really be no harder than passing the following to REST API - which method did you use? I seem to recognize from documentation the request should be of type 'PUT'. It should work that way: {"fields":{"description":"my new description"}} For the URL…

Hi @Lauren Pennisi please also kindly review the discussion back in May - to my understanding the outlined way there should help you reaching your goal. The configuration suggested by Bill looks familiar - I can confirm it works in several cases (from own experience and through Community). However, I am sure Community…

Hi @Hadas Hamerovv from what you provided I believe the second screenshot if a grahical mockup based on what you want to see - but not rather a site where you have spotted this representation of a screen, correct? If so - I doubt this will be possible at all. All screens I have seen so far, Jira Server and Jira Cloud,…

Hi @Shah Baloch using Script Runner I would suggest you edit the existing workflow, there especially the "Create" transition and put a new post function "Send a custom email" in it. Under "Condition and Configuration" can you narrow it down to a specific issue type. After that you need to type in something for the "Email"…

Hi @Stefan Franke a short check with Marketplace (https://marketplace.atlassian.com) showed that there is an App available fulfilling the requirement. Please try to do a search over there for "LoginFree". Please note I am not affiliated with the vendor and I haven't tested the promised functionality - so it is a pure…

Hi @Amit Naik I believe this is correct - referring to documentation this endpoint can be used to query for worklogs. However, if you should have meant it in a way the call must return "all worklogs from all issues - at a time" I don't support this is going to work. The request GET /rest/api/3/issue/{issueIdOrKey}/worklog…

Hi @Fawad Haq REST API access is also available for Jira Cloud: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-project-roles/ However, to get what you want out of it there is no ready solution, it would require scripting and putting data together (for the specific structure you mentioned). You…

Hi @chuanSun if the road via API is not working you could probably do a database query (assuming you are indeed using Jira Server - I might not following fully from your above discussion with Charlie but, so assuming you are on Jira Server). Please note that accessing Jira's database is generally not advisable - it also…

Hi @[deleted] for Jira Cloud Free plan there indeed apply some restrictions which are also including permission management. Please compare with the list here: * What is the Free Jira Cloud plan? https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/ This will probably mean you will…

Perhaps - there could be a relation to the issues you are seeing. Has this been an import of data from a difference instance (f.e. Jira Server) previously?

From what I understood there is only the manual matching in, for example, a external Software like Excel.

Thanks for clarification, @asingh I see nothing that would speak against doing so using a script :) The approach will depend on if you are planning to execute a script from within Jira or from the outside. From within Jira Apps that support scripting (like ScriptRunner) are something that is often used, from the "outside"…

Has this been resolved for you meanwhile? If not, below I posted a link to ranking troubleshooting page which you could use - also letting Atlassian support about it could be an alternative.

It is hard to pinpoint a potential root cause from the outside but at least I can share there is a troubleshooing page including an integrity check in your instance - you could execute it. https://YOURSITENAME.atlassian.net/secure/GHLexoRankManage.jspa?decorator=admin In case you are not on a Free-plan in cloud you also…

Yes, that fixes it but to the price that ranking will be impossible, I strongly guess. Have you checked LexoRank troubleshooting page if it is able to spot any problem by integrity check? You can find it here: https://YOURSITENAME.atlassian.net/secure/GHLexoRankManage.jspa?decorator=admin

Could you please describe the steps more in detail which you take and where the error is presented? From the previous poster's question it did not came out clear if it is related to a browser and/or Source Tree (he mentioned source tree app). Thanks in advance!

@Wojciech Klupś I am so happy to hear, have a nice week!

Sure, @Lindsey Eller - I will try to bring Atlassian Support in, I am sorry you still cannot share the filter. Please wait a day or two for help - in case you will not hear back kindly post an update here.