Daniel Ebers Expert

Hi @[deleted] just a question for clarification because I was not able to understand fully. Are you saying you have: 1.) two Jira instances (1 work + 1 personal) where formatting of Service Now data at the end behaves differently OR 2.) two Service now instances (1 work + 1 personal) but 1 Jira instance For the 1.) case…

Hi @janne.hilden without Apps it could be impossible to reach the initial intention - however, are you open to process adaptions? For example you could transition an issue to a status that reflects you read the last content - when colleagues want to leave a new comment for you they would transition back to "open" or "in…

Hi @Mike Lemmon assuming this is a Jira Server or Jira Data Center installation although the message is stating there would be no more details available a look into server logfiles will be necessary probably. Hopefully they will give a clue in cases like that what is actually happening.…

Hi @Floris_58 are there no filters offered to choose or is just the specific filter you are looking for missing? Could you probably support with a screenshot where it is visible what is actually not working? Regards, Daniel

I am wondering if going "incognito" would change it for the better? Clearing cache is a good one, from past experience, unfortunately, also clearing cookies seems to be necessary from time to time to get out a situation like this.

I think there will be several approaches reaching from Dashboards to curated status information - or bringing in a project management solution of some kind to show dependencies. From past experience it might be needed to talk to the team(s) and management which solution they prefer. If work is strongly focused on Epics (as…

The presence of Confluence should be not related to what you are seeing. Because the documentation links currently does not go anywhere probably the setting is under maintenance. However, you could double check from "Global Permissions" if there is by chance an option to disable the creation of new JWM projects by users -…

If I understand you correctly the current challenge is to update existing issues, correct? This is perfectly possible - when a few things are considered. The issue I am running into is if I am trying to update the summary and the CSV already has the updated version, how can I pass it along so it updates in Jira? You can…

Hi Peter, you are right - then this will be of no help. There are some ideas from Bill above, maybe they match your requirement. It's a bit special the chart only shows when the issues got resolved - apparently it was the case back when I tried it on our cloud instance. Cheers, Daniel

The relevant criteria, I agree to Jack, is the resolution - probably it is not set in your issues. Please check if the resolution will be set correctly for the green line of resolved issues to behave correctly.

Beautiful! I love it!

Hi @Frédéric Navennec Jus&JU welcome to Atlassian Community! According to the help pages what will happen is the following: When a Workspace downgrades from Business Class, it retains its Business Class features and unlimited boards until the end of its prepaid service period. At the end of its prepaid service period, it…

Hi @[deleted] sure - what you describe is the feature of scaling. This is often based on the need to grow the infrastructure. In other words, yes, it is possible because otherwise the product would not fulfill the need what it is there for. So, you can start with the load balancer and one node, then add others later. All,…

Hi @Dennis Basyrov this is not possible with features out of the box, not even Issue Security will get you that because it is all or nothing when it comes to the issue. "Permitted" users will be able to see and handle the issue as a whole - others will be locked out and can not handle it. What was discussed here in…

There was a time when they were added retro-actively. So for example people that were already beyond level 1 got them - but I cannot tell if this still can be triggern somehow ... and if so ... what the specifics are.

Hi @Giorgio Crosali so the current status is your mail account receives the mails all the time but for your team delivery is intermittant? I would suggest checking with your administrator for the mail server on receiving side in first instance. There might be an issue. Probably only a mail filter, a spam filter or a…

This suggests the code is not able to open the data it was told by their developers to refer to. From the path I can see it tries to contact a shared hosting file storage. I would suggest contacting the administrator of your Bitbucket instance - they should be (hopefully at least) more familiar with the App installed. From…

Hi @Devinder kumar from past experience it works less perfect when forwarders involved - documentation recommends to get the mails directly out of a mailbox. Please compare with the documentation, maybe you can access the helpdesk@ mailbox directly - assuming it is supporting the IMAP protocol this should be perfectly…

Hi @Bjarke Kragh unfortunately this is not an option. There has been Suggestions in the past which were closed meanwhile with a status like it won't be done: * Customize notification email template https://jira.atlassian.com/browse/CLOUD-1791 * Create an Email Template Editor in the UI to Replace Editing Velocity Templates…

I came across configurations like @Piotr Zadrożny _Eyzee_ decribed it - it worked very well. The basic idea is to have a role for internal employees, one for external employees and let's say one for Members (all project roles). Internal employees have more permissions (i.e. to browse a project) than external employees -…

Hi @atarab it seems there was a request in the past which was answered by bringing in an App. You could compare if this is exactly what you are looking for: https://community.atlassian.com/t5/Jira-Software-questions/JQL-to-show-all-Epics-of-the-userstories-in-an-open-sprint/qaq-p/1223173 I am unsure for the part "and a…

Hi @David Booth am I recognizing it correctly the type of the project is "team-managed"? If so, please be noted that: you can't allow anonymous access to a team-managed project. If you want to allow anonymous access, ask your Jira admin to create a company-managed project for you. Citing:…

Hi @Netinium I strongly believe you are running into a change, specifically done in version 8.15 where the web.xml needs special handling as for changed image attachment processing. I even more believe so as you wrote: I only think that mybe when I updates Jira I put 4 files back in Jira so that it running on https and…

Hi @Marine Tm I seem to understand you are new to API handling/accessing but there are some good examples that should give a basic idea how to access it in general. Like Mohamed said I would refrain from a direct database update, however if you do not like the API approach there are Apps from marketplace which abstract the…

Hi @David D from the Jira Work Management FAQ I found: For instances with only Jira Work Management provisioned, admins can now grant users the permission to create Business projects from the default list of templates. These users will not be able to manage any settings aspect of those Business projects — only create them.…

Hi @Shannon Finch Issues in the Resolved column should still be considered In Progress (in terms of the estimation bubbles) I am wondering if it would be enough to assign the "resolved" status to the "in progress" status category. This would be a general configuration done in your Jira instance (to be made by an…

In a larger environment where Confluence is accepted and used daily we hear feedback which suggests documentation is felt not to be targeted to everyone's specific need. Previous knowledge differs, personal style of getting topics explained differ ... finally there are personal preferences when it comes to formatting. What…

Hi @Long Nguyen - Candylio not able to recall where I read it lately but there was a sentence like F5 are complex load balancers and each scenario is different - probably this is why you cannot see a document in a prominent place. However, some ideas: The page "Jira Data Center Load Balancer examples"…

Hi @Екатерина Фомичева looking at the report symbol I assume it is based off the App "Log Work Utilities". Seeing from Marketplace it has currently 9 installations with customers it might be that you receive the information you are looking for here in Community - but perhaps this won't be the case. Support seems being…

Hi @Jurica Petricevic while creating and editing issues you can do it by creating a tab on the screen and putting the fields to a separate tab. However, as soon as on a view screen names are always arranged to the right (where dates also live). On view screen I found no option to group people relevant information in tabs.…