Daniel Ebers Expert

Hi @sanjana customer the error message usually means the transition is not valid for the status the issue is currently in. Either there is no transition or the transition is there but restricted by a condition/validator. Looking at your example I could image a scenario where Automation tries to transition from "Pending…

Hi @jahanzaib iqbal welcome to Atlassian Community! Adding to what Vikrant said I wanted to share that for Jira Cloud there is a free plan which you can use to learn and experiment, from my personal experience it helped a lot in learning new things by trying them out, directly and live :) You can find more information…

Hi @Samir could you please confirm you are creating teams either via the options Deepanshu mentioned or rather the navigation at the top? The latter should look like this: I have noticed, opposite to Advanced Roadmaps plans, it is also applicable on a Free Plan. You can start new team by clicking on "+ Start a team".…

Hi @XineBBSA from my observation it is indeed wanted to bring them into team-managed projects. However, this is something yet to come. You could vote for the corresponding suggestion: * As a Jira Software user, I want to be able to configure swimlanes on next-gen boards https://jira.atlassian.com/browse/JSWCLOUD-17580…

Hi @Sattar Baig is your request just about >finding< files bigger than 50 Megabyte? If so and you have access to Jira Server's filesystem you surely can do: $ find . -type f -size +50M Please note the '.' starts finding in the directory you are currently are. You need to change into that directory first or specify a path…

Hi @Fariha Raza being unsure where you are stuck exactly it would be the best, like Claudio said, to share your code you use to query the REST API (just be sure to anonymize details like your site name and login details). For a more general information you could look into the examples for editing issues via REST API on…

Hi @Jeff Santos just a question: are the users sending mails in (crist***.com.b*) also added as agents? I recall that this could be some source of errors. Other than that: are you using the mail handler offered by Jira Service Management according to this documentation?…

Assuming the change was made latetly (to uncheck the option): did you make sure to >publish< the adapted workflow?

Hi @Mayuresh Athalekar adding to the information from Alexander I remember an additional discussion on Capacity Planning from the last days. In case it is useful for you to hear the Apps that have been discusses please kindly refer to that thread also:…

Hi @Mayuresh Athalekar adding to the great information Kishan posted I believe, while it is a basic requirement, it depends on the team what they want to see and which kind of representation of the data is the best for them. Some time ago there was a blog post published by Atlassian which in my opinion gives a lot of…

Hi @Iván Aymi have you checked from admin.atlassian.com they are removed from "Jira Service Management" as well? Regards, Daniel

Hi @daniel.deneal we found this to be hard or impossible to do out of the box and while we are not associated with the vendor Script Runner was usually something that was used for queries like this in the past. I could think of the "subtasksOf" function:…

Hi @Leon currently there is no option to move this area to the top. I found a Suggestion: * Customizable Issue View Screen Layout https://jira.atlassian.com/browse/JRACLOUD-20163 However, this does not talk specifically about the linked issues section - it seems to got migrated over from an older issue at a time when 'New…

Hi @Kashif Saleem like Bill suggested there are some options with Script Runner for Jira Cloud (using the Enhanced search). If I got you correctly you are after information about the linkage of bugs and tasks. The "linkedIssuesOf" should be the function, however it could need some refinement. The documentation can be found…

The screenshot is showing the license portal "my.atlassian.com" - however, you need to gather the server ID, like Nic described better, from your Jira installation (not the portal you showed).

But hey, there is some green! Maybe there will be colourful flowers next year ... :-) If not I suppose there are still some animals which enjoy what is there. Slugs for example .. the beloved slugs :/ ... enjoy the dandelion no matter what, they do not pay much attention. They seem to eat whatever they may find.

Very nice! They can grow pretty large actually and are robust.

Seems like a legit decision .. "when will AI take over?" :)

When you say "Request participants" in terms of a Jira Service Management project it should not consume a license unless there is some configuration done wrong. https://confluence.atlassian.com/servicemanagementserver/adding-request-participants-939926441.html Re-reading your requirement I cannot state 100% for sure if the…

Seeing you are on a Cloud Standard plan it should be possible to raise a support request with Atlassian on this one - the App seems officially supported and if I understood you right the queries are working okay but not as soon you are querying for a sprint.…

From your reply I see you summarized it perfectly. Data Center is a subscription and the system will stop working when the license is not renewed. Being a customer like you I can feel the frustration when it comes to a specific use case like you described. Using the solution without the need to leverage the included…

Hi @Frank Basler welcome to the Atlassian Community - not sure if this older thread here will get a lot of attention - but at least some ideas, the linked Suggestion is for Jira Server, so it would apply if you are indeed using Jira server. Are you using Jira Server or Jira Cloud? If I understand it correctly (and remember…

Hi @Efe Işıkyüzlü is my understanding correct that it is not yet working for you? In a team-managed project (I seem to have recognized you are using a tem-managed project) I was able to reproduce this problem - it looks like a timing-related issue and finally it was made working by the following fule (a re-fetch was…

Hi @MA after reading your requirement I seem to understand you would like to have a single configured project, in other words working as a 'blueprint' - as soon as you need a new project for a team it should be based off that blueprint. A common scenario, this is what Nic mentioned, is that admins tend to point new…

Hi @Gary Quay adding to what Benjamin said there is currently no option to assign permissions to a portal group but (like Benjamin explained) to a project via Permission Schemes and Issue Security. There has been a similar thread last year which explains it a bit more in detail: * How to hide a portal group based on user…

Hi @Patricia Izquierdo ordering by Epic Name it showed to work in an example on my instance successfully like this: project = DEV AND "Epic Name" IS NOT EMPTY ORDER BY "Epic Name" ASC Edit: Now seeing you asked for ordering by created date but not by Epic Name ... well, it works similar: here an example: type = "Bug" ORDER…

Hi @Roland Nassim my best guess would also be what Kristjan said - that a user has unselected the Due Date field. In case you have an admin account (from your screenshot I think you have) you can use the "Where is my field". In many cases Jira reports clearly on 'why' the field is not there. The blog article describes it…

Hi @Pourna Radha-Burhoo am I understanding you correctly you are referring to ScriptRunner Mail Handler? Further you want to set Watchers (is it what you meant by Participants) by setting the users on CC on an email? If so, there is indeed documentation:…

Hi @Zaloon assuming I'm following I feel Kishan is right - was able to reproduce it on my Cloud instance. Let's summarize: you are trying to have a JQL that survives a rename of a Request Type, correct? So having a Request Type "IT Help" is renamed to "Super-Test IT Help" but the JQL is still standing. According to what…

Hi @Bruno Bernadet Nic already answered perfectly to your question - if you are in the mood of reading please find information about creating a test environment, from Atlassian documentation, here: * Creating a test environment for Jira…