Walter Buggenhout Community Champion

Hi @Arthur Brown, No, that does not seem to be possible in team managed projects. You can only add standard issue types to a project there, not sub-tasks. As a workaround, you can add a custom field to the sub-task issue type where you indicate what type of sub-task it is. That way, you can categorise them after all. Hope…

Reading between the lines here ... am I guessing it right that you are trying to change the sorting of your board by using a quick filter? If so: that won't work. A filter is meant to select a subset of issues on your board that match certain criteria. If your board is in a company managed project, you have 3 ways to deal…

Hi @Jake S, I am afraid that is not going to work. To search for a situation in the past, you would need to run a history search (something like "sprint was not empty"). Unfortunately, the sprint field does not support history search: Taking another angle here: it would be a better approach to leave historical sprints in…

Hi @Hofit Levy and welcome to the Community! Happy to help, but could you share more details? What is the exact filter you implemented? Where did you implement it, how did you activate it? What is the result you are trying to achieve and what are you seeing instead?

Hi @Peter Jackison and welcome to the Community! There's quite a bit unclear to me about your use case here. From your description, it seems as if you are running a single sprint across multiple teams. On top of that, you seem to be taking the responsibility for running the team's work out of their hands - apart from a…

Hi @Ray, In this support article you can read up on how outgoing email settings in Jira cloud are fairly limited out of the box. But it seems like you are looking to control the email address that is sending out from your project. Check out this other support article on using a custom email address for outgoing email. Hope…

Hi @Joep, This looks like a screenshot from a Data Center instance rather than cloud, no? It is not directly relevant for your question, but in cloud epic link has been replaced by Parent by now, so just checking to be sure. That you can see epic names listed on the tickets in your backlog on the right hand side may be…

Hi @Giorgi Janiashvili and welcome to the Community! As @Adam Jones said, billing is per licensed user, or put differently, a user with product access - the right to use the product. Once a user has been given a license, he/she can be an agent in as many projects as you want, without any impact on billing. Hope this helps!

Hi @IABLE, A team managed project does indeed behave differently. I noticed that subtasks are indeed not visible if you have no grouping by sub-tasks set. This is what I was referring to as swimlanes, but that concept is used on boards in company managed projects, not team managed. In a team managed project, with no…

Hi @Randy Thomas, Atlassian has been struggling for the last couple of days with the platform. There has been a seemingly impactful incident going on since February 28th and systems are still not back to 100% stable. While it is not possible to tell from what you are sharing in your question and without proper…

Hi @Per Heideby, While going through some unresolved questions here, I bumped into this one. Open or closed tickets are identified by the value in the resolution field. If there is something there, a ticket will be considered closed. To make it open again, that value must be removed. I suspect that you have designed a…

Hi @Nate Dickinson No, that is not possible. You can copy entire tables, though - so if you were to add your default table to a style guide page or something like that, it may speed you up when creating new tables. Or you can create page templates with a predefined table in it to use when you create new, similar pages.…

Hi @IABLE, I have done a simple simulation on a test environment and noticed that it is definitely possible to show subtasks assigned to me on a board while the parent issue is not. My project is company managed, the board is kanban. That the subtasks are not visible on the timeline, is normal. Sub-tasks are not available…

Hi @Kelly West, It is hard to make conclusive statements just based on your description, but there have been global issues with the Atlassian platform from Feb 28th with impact into even today. You can track the history and current status at https://status.atlassian.com/ - since the import worked before, there is a good…

Hi @Kamalkumar S_ Chandran and welcome to the Community! Let me suggest 2 approaches. If you want to see get a good overview of what happened in a specific sprint, you can look at the Sprint Burndown Chart that is available from the reports section in your project. In that report, there is a list of all completed issues in…

Hi @Anupam Bhattacharjee and welcome to the Community! Navigate to your board settings and check the estimation statistic on your board. If you want to see time burndown, you need to select time estimates as the statistic for your board. If it is set to story points or issue count, you will indeed not see any progress…

Hi @Cosmin Papadopol and welcome to the Community! You don't mention what Jira product (Jira Software, Jira Service Management, Jira Work Management) you are using, so let me answer with various options in mind ... In Jira Software, every field you want your users to complete must exist as a separate custom field in Jira.…

Hi @Arnis Riškovs, Have a look at this support article for what is possible and how to set things up. Hope this helps! 

Hi @Konica Garg, I assume that this is a question about Atlas? If so, there are no restrictions on who can add updates to goals, ass far as I know. On paid plans of the product, you can add private projects with a viewer role. That role then obviously has no edit rights there. But, there is no such thing as private goals,…

Hi @jan.ambroz, The article doesn't say anything abut a limit on child issues. So there is nothing in this article about such a restriction. To be honest, I have never ever seen an epic with even close to 2.000 child issues. And if I saw one, I would immediately take action to see what is going on there, as that does not…

Hi @[deleted] and welcome to the Community! If you did not define any automation rule to automatically close linked tickets, then nothing will happen to your cloned ticket. Cloning is nothing more than creating a new ticket with the same information on it that was in the original ticket. Jira does indeed add a cloned link…

Hi @Vivian Lau and welcome to the Community! No, unfortunately not. There is a - long standing - feature suggestion for this that you can track here: JSWCLOUD-16178 Hope this helps!

Hi @Mahdi CHIHAB and welcome to the Communitty! There is an ongoing incident that seems to impact automation rules. Most likely, that is causing the issue you're experiencing. Keep an eye on https://status.atlassian.com/ to stay informed. Hope this helps!

Hi @Luis Eduardo França Franca and welcome to the Community! If you would like to do something like this, you would need to create logic of your own: create a new field and configure a automation that calculates this numbering for you. Jira just auto-numbers issues in the order they are created, the project key acting as…

Hi @Elizabeth Butler, Just confirming that this is still an open request that you can track here: JWMCLOUD-19. Hope this helps!

Hi @Surbhi Mahendru and welcome to the Community! Are you still experiencing this issue? There was a general outage earlier today impacting marketplace apps and automation, but according to https://status.atlassian.com/ this issue has been resolved and systems are back to normal. Hope this helps!

Hi @bartlomiej.jochym, Even on premium - where you can add additional hierarchy levels - Jira will currently not support this type of hierarchy. The default Jira hierarchy has 3 levels: Epic > Story, Task, Bug (and any other so called standard issue types) > Sub-task (and any other sub-task issue types) On the premium…

Hi @Richard, Only items that reach the rightmost column on your board are considered done. Since to be deployed is not the rightmost column, issues in that status are not considered done (even if they have a green status and a value for the resolution field). I assume that in an active sprint, most issues don't get the to…

Hi @Afaf ELHASNAOUY and welcome to the Community! There seems to be an active incident which is impacting automation and marketplace apps. This is most likely causing the 503 error. Keep an eye on https://status.atlassian.com/ to stay in the loop about when this is resolved. Hope this helps!

Hi @Sara Williams, Yes. There is an ongoing incident impacting automation and marketplace apps. You can keep an eye on https://status.atlassian.com/ to keep track of when it is resolved. Hope this helps!