Walter Buggenhout Community Champion

Hi @Ben van Urk, This may be related to an ongoing incident impacting automation and marketplace apps. I would recommend to keep an eye on https://status.atlassian.com/ and see if the problem remains after this is resolved. Hope this helps! 

Hi @Shashank, You can reverse your logic. Instead of exporting groups, you can navigate to users in your org admin console and from the ... button near the top right corner export the user list. You have the option there to export group membership with it. You will end up with a csv file that you can further manipulate in…

Hi @bartlomiej.jochym, Your observation is correct. The sprint report only looks at parent issues and does not take estimates on sub-tasks into account. This is so by design. See your parent issues as the features being delivered. As long as part of a feature is not complete, the whole feature is not finished and so (from…

I think I do understand what you are trying to do, @Arsalan Ayub. But I have not been able to make my point clear. You are trying to define a configuration file that has all the settings right before you continue with the import. Unfortunately, it doesn't work that way. While you can create custom fields, workflows, data…

Hi @Habeeb Khan, Yes. That's it, but I don't get why you would do this. In JSM project settings > customer notifications there is an automatic notification being sent when a comment is added to a ticket with the comment itself included. The automation rule you are setting just sends an additional email to that same person…

Hi @shanmukh challapalli.cw and welcome to the Community! That type of dashboard requires an app called Rich filters for Jira Dashboards. I know that it is available for cloud as well, but you'll need to add it to your site if you want to use these gadgets there as well. When installed, it works in a very similar way then…

Hi @Proshkin Kirill, Your screenshot makes it almost impossible to judge why you are not getting the desired result, as the key information to assess what you are trying to check is blanked out. But it has almost certainly to do with the grouping you are trying to use. As it is set here, if any of the conditions in the…

Hi @Arsalan Ayub, Regarding your additional comment: Dear Community members and @Walter Buggenhout how can I use the CSV import wizard with a custom meta data file or also know as configuration file. A config file can be useful if you plan to run a similar import repeatedly. You create it (or Jira creates it for you) after…

Hi @Tim Kannenberg, That seems rather unlikely, if you ask me, since contributors are read onlu users with the following additional permissions: creating ideas or adding comments, insights, votes, or reactions. I haven't tried, but since they can't edit issues, I don't think that would make much sense. Hope this helps!

Hi @sgover, Shoot ... Atlassian will first of all ask you to try and reach out to the former Org Admin to let him/her add another Org Admin so you can unblock this yourself, as this is a role with the highest level of access to your system. If that is not possible, you should reach out to Atlassian support where they will…

Hi @Michele Sollecito and welcome to the Community! The power of company managed projects is indeed in the fact that you can use an already existing configuration and benefit from the fact that updates to this configuration (i.e. the set of issue types, workflows, screens, permission and notification settings) immediately…

Hi @Melissa Ritts, Yes, this is expected behaviour. It is caused by the different boards displaying the same issues, as the board filters are overlapping. While you create a sprint on a specific board, sprints are accessible throughout your entire Jira instance. And so you can - without any problem - assign a sprint from…

Hi @Rim Ben Rejab, Theoretically, yes, if the projects your issues are in are company managed. If you, your project's permission scheme has an edit issues permission. By setting that permission to the assignee, only the assignee will be able to edit the issue. If you really want to do this is a different story. The edit…

Hi @caroline.goineau and welcome to the Community! If all is well, hit the login link near the top right of the screen. Once you're in, you should be able to vote. For more background on Atlassian's public backlog, I just bumped into this - somewhat older - Community Article I hope is still relevant. Hope this helps!

Hi @Mélanie Liguet, No. Team managed projects have there own set of issue types, restricted to each individual project. You can add as many issue types as you want, but you have to create them inside your team managed project each time. Hope this helps! 

Hi @hpapoushado, don't bother. In an organization starting to do agile (and basically doing anything), making mistakes is indeed part of the process. Don't try to hide them, though - embrace them and use them to improve. Run a retrospective and document what you see and how you are going to change that. The goal of a scrum…

Hi @Sophie and welcome to the Community! You cannot add a button that says Filters there that would bring you to a list of filters related to this project. However, a few things may be good to know: * if your project is company managed, clicking the issues link you marked in your screenshot brings you to Jira's issue…

Hi @Habeeb Khan, There is a smart value {{comment.internal}} which returns false if a comment if a cmment is visible to customers. You can use it as a condition in an automation rules with the smart values condition like this: * First value: {{comment.internal}} * Condition: equals * Second value: false Hope this helps! 

Hi @Francisco Javier Perez Grau, This is a very common use case. While work (issues) in Jira is stored in projects, people doing the work usually form teams. When you use company managed projects, it is possible to create additional boards (notice that boards and projects are different things) for those teams, acting as…

Hi @hpapoushado, These sprint start and end dates are system dates. They are not meant to be manipulated in other ways then by executing the actions that set them, being starting and completing the sprint in Jira. Hope this clarifies! 

Hi @jeroen_wilmes, Yes. A user will only be able to see the issues he/she has access to in Jira. That also goes for plans. Hope this helps! 

Hi @Archana Singh and welcome to the Community! I am definitely not sure if I understand your question. However, it seems as if you have tickets in status open and that are marked as done at the same time. That marker - if I understand the case correctly - is the resolution field being filled out. It is best practice to…

Hi @Fatima ezzahra Nahi, There's a few reasons why this is happening. First of all, it's important to look at the type of project you are creating the field in. If your project is company managed, then you need to not only create the field, but also add it to the screens used in your project. In the most complex scenario,…

The error is misleading @Eunice Mercy. The hierarchy is fixed and if it is defined as per your description, you can only connect a capability as parent to your epic, not an initiative. On a side note, it is better to create a separate question to get help rather than posting on an old(er) thread. Many more people will be…

Hi @Olexandr Babych, This is only a problem if you are trying to create a backup for migration to Jira Data Center - simply because Team Managed projects don't exist and cannot be restored there. If you create a backup for cloud, this is not an issue. Apart from that, Atlassian's built-in backup solution is indeed limited.…

Hi @Ri A and welcome to the Community! If you are on a free plan (as you indicated when creating this thread), your hierarchy is limited to Epic > Story > Sub-task. You would need a premium plan to extend your hierarchy above epics or look at the Atlassian marketplace for apps that help you go beyond the built-in levels. A…

Hi @Radek, Take a piece of paper and write down your typical project (plan), in the hierarchy you think it should be. Don't think about issue types yet, just list what you need in the WBS that makes sense to you. Once you're done, see how many hierarchy levels you have. And think about how you might call them. Then,…

Hi @Martin Rose and welcome to the Community! As mentioned in this support article, the kanban backlog in team managed projects is a feature of its own, not linked to issue status. If it's enabled, all issues you create end up there. There's no configuration or settings you can apply to change that behaviour. When you…

Hi @Simon, I don't have a DC instance at my disposal to test, but there's only 2 possible things I can think of: * check permissions on your Assets scheme and the separate object type(s) you're using behind your custom fields to ensure they are not restricted to internal users. * I have a vague memory that in the config of…

Replace the white onion with a red one, add some peeled and chopped tomatoes, garlic and koriander and I'm totally with you on the guacamole, @Amanda Barber!