Walter Buggenhout Community Champion

Hi @Sara Valoti SK, Your hidden fields usually are under the box More fields on your issue screen, as you can see in this example: When you expand that section, you should be able to edit them. In company managed projects you can (optionally) define different screens for creating / viewing / editing issues. If you are…

Hi @Ian Ball and welcome to the Community! That support article is very much outdated and refers to the legacy automation. You should just hit Create Rule and follow more or less the same steps then. * Trigger: still issue created * Use If ... Else If ... conditions to determine the various scenarious * Use the edit issue…

Hi @Ujwala Karanam and welcome to the Community! You can add a board to a project to display issues from another project. That is not a problem since a board is not much more than a visualisation of issues matching a filter. But when you archive a project, the issues in that project are archived as well and will no longer…

Hi @[deleted], I have noticed this is a duplicate of this question. I am taking the liberty to close replies on this one and recommend following up through the other one.

Hi @[deleted], Approvals are a part of Jira Service Management. There is no out of the box approval feature in Jira Work Management or Jira Software. So, essentially, you build it yourself through the workflow editor. If an issue is in a certain status (e.g. Needs Approval), you just have to set up 2 transitions to other…

Hi @andrew_klajman and welcome to the Community! First of all: no need to apologise. We've all started from scratch at some point and it's by asking questions that you learn - we're here to help! Second: as of today, there is not so much customisation you can do to the side bar. Most of the items you see there are not…

Hi @sh.cho and welcome to the Community! The following seems to work for me: Note how I used a smart value to check if there are any labels on the issue's parent Epic and how I don't use a branch, since I can do all editing from within the created issue directly. Hope this helps!

Hi @Vladislav Moiseev and welcome to the Community! If you need access for 12 users, you'll need to upgrade to a standard plan and add billing details so you can be invoiced. As an alternative, go to admin.atlassian.com and reduce the number of users with product access to a maximum of 10 users. You should be able to run…

Hi @Vasily Belov and welcome to the Community! Just below the area included in your screenshot, there is a checkbox show full hierarchy. When this is checked, you will not only see the issues matching the filter, but also their parent issues so you get a picture of the full view of the issue tree. That may be causing what…

Hi @Marcus Webster and welcome to the Community! Adding to John's input on the short term impact of the merge of Jira Work Management and Jira Software, let me share some important resources and highlights; You have probably read this announcement post already. If not, it may be a good and concise starting point to catch…

Hi @hpatani, After changing the estimation method in your plan to Story points (as mentioned by @Fernando Eugênio da Silva, Jira's system field Story Points should become available under Fields in your timeline view, as well as Progress (story points). No additional import should be necessary. If the story points field is…

On a side note: very much interested to hear how you managed to swap the hierarchy of your issue types in a bit more detail, if you'd be willing to share a bit more on that!

Hi @Don Hames, Yes, you can copy an issue layout to other projects. You just need to go into the project settings of a project you would like to use as your master project, navigate to issues > layout and then click on edit issue lay-out for a layout available in your project. At the bottom of the edit screen, click copy…

Hi @Jeff Xanthos and welcome to the Community! Have you considered filling out the exact number of days you would like to add as your offset field on the subtasks, trying to use the same calculation once for all your subtasks, making it dynamic? issue.created.plusBusinessDays({{Offset}}) If you somehow feel you need to use…

Hi @prashanth and welcome to the Community! While I haven't tried in practice, you might be able to set up an approval step after you resolve a ticket and use approval by email to have the customer accept or decline the resolution. From the link above, you can also click through to related articles on setting up approval…

Very much interested, @Amy Yu !

Hi @CEO Max and welcome to the Community! That very much depends on what field this is. So, what specific custom field are you referring to?

Hi @George Davitaya, No, of course I am not sure if that is the correct JQL 😅 - I am not familiar with how your Jira configuration has been set up. It should be whatever it needs to be to pull a list of issues that need approval according to how that has been set up for you. Since I notice that you tagged JSM in your…

Hi @George Davitaya and welcome to the Community! {{lookupissues}} as you are using it is a smart value, it is not a JQL filter. In the use case, as you describe it, you should not add a JQL filter to your rule trigger, but instead run a Lookup Issues action first, with the appropriate filter to retrieve the issues you…

Hi @Andreas, The list view was added only recently to Jira Software, coming from Jira Work Management originally, where releases were not a known concept. I assume the field is not supported yet and will probably be added to the view at some point in the future, following the merge of JWM and JSW in a single Jira version -…

Hi @Niklas Karl and welcome to the Community! I am not sure what you are referring to by free station. But changing your plan from premium to free Jira does not delete any issues from projects or boards. You just won't be able to access premium features anymore, like plans or AI capabilities. Hope this helps!

Hi @Stefano De Santis, The due date of your issues has nothing to do with its assignment to a sprint. The original estimate is considered to be part of the sprint if it was already there when the sprint the issues is in, was started. Any changes to the original estimate you apply to an issue after the sprint it is in was…

Hi @ernst_herrmann and welcome to the Community! That depends on the board filter behind your kanban board, but - unless your filter includes a reference to the active sprint in your scrum board - most likely nothing. Boards are just views on issues and a user interface that adds some functional capabilities to manipulate…

Hi @XSEED Tech and welcome to the Community! Tickets (issues) are not stored in boards, they are stored in projects instead. If the projects your issues are in are company managed, then you can simply update the board filter behind your boards to make these issues visible (you can locate the board filter in board settings…

Hi @Nevena Todorovic and welcome to the Community! No, unfortunately not. The predefined filters you see are the options predefined by Jira; for any custom filters you would like to make available to your users, quick filters are the way to go. Hope this helps!

Hi @John Conneely and welcome to the Community! From your screenshot, it seems you are trying to update the due date field twice in the same attempt: once by copying it from the current issue and once more using advanced settings. As you are already copying the due date field from, it should no longer be necessary to add…

Hi @Trần Tài, I am not sure I entirely understand your use case, but I can confirm that exporting issues from the customer portal is not possible today. There is an open feature request that you can track here: JSDCLOUD-826, although I honestly think chances are small this would be implemented any time soon. What problem…

Hi @Bhagya Malla and welcome to the Community! Since you mention creating a separate board, I assume you are working with issues in company managed projects. If so, be aware that issues are stored in projects, not boards. Boards make issues visible based on a filter that you can find (and adjust) in the board settings,…

Hi @Steve Hooczko, Just the actions that happened are traceable on the History tab at the bottom of your issue details view. You should be able to see there what was changed and who did it. That does not help you find the configuration / settings involved, but essentially, there's only a couple of things to check: * the…

It doesn't look like it, @ivychan. The icons available are (thankfully an extensive set of) emojis, but different than in e.g. Confluence, Atlas doesn't allow you to upload custom emojis. I tried if it would be possible to add a custom emoji in Confluence, but it does not seem to appear in Atlas, unfortunately.