Walter Buggenhout Community Champion

High @Lior Swisa and welcome to the Community! I am not sure what you have tried so far, but you will probably run into the problem that the Sprint field in Jira does not history search. In other words, you can't use JQL (which rich filters gadgets rely on) to filter for historical values in the sprint field. See also this…

That is going to be difficult to impossible without marketplace apps I'm afraid. Finding issues of a specific type assigned to a user would be possible like this: issuetype = Task and assignee = currentUser() and parent is not empty would return all issues where the assignee is the logged in user, while the parent is…

Hi @Roger Tanner and welcome to the Community! I would suggest you read up on the overall JSM documentation, starting from this support article. There is no such thing as "THE customer service desk webpage". JSM is a web application that has an overall umbrella page called the help center, and one or more service desks…

Hi @tatevikalaverdyan, The customer portal in JSM out of the box already provides you with request types. These are a type of forms by themselves, that allow you to prompt your customers to fill out detailed information like in your screenshot. This support article is a good starting point to read more about them. Just by…

Hi @Meagan Turk and welcome to the Community! A screen scheme consists of 3 screens, one for each issue operation: * create * edit * view If you set up different screens for viewing issues and for creating/editing them, you can resolve your requirement. Keep the old fields on the view issue screen, but remove them from…

Hi @Helmut Hodin and welcome to the Community! I cannot really link the question to be able to set up an SLA by any field with the example you give about priority and complexity. But apart from that, if you are talking about setting SLA target timings by any (combination of) field(s), that should be possible. When you set…

Hi @Hast_ Angi, I tend to 100% agree with that statement. However, it is very likely that this is a restriction that was implemented by someone administering your site. Automatically blocking an issue from reaching a status based on conditions from linked issues (or based on any conditions at all) is not something I have…

Hi @Pavan kumar and welcome to the Community! As a general rule of thumb: do not remove "atlassian-addons-project-access" from permission schemes. There is no other way to grant apps the access they require to function properly and you may end up with unstable / unpredictable / erroneous behaviour with any apps you may be…

I'm afraid that won't happen automagically, @Yuliia Vyborova. You will need to add the links back manually. 

Hi @Yuliia Vyborova, It depends. Since you say you have lost the relationship to - probably - the child issues, I hope you did not move the epic into a team managed project. If so, A parent - child relationship can only exist between issues from the same project. And you would then only be able to re-create that link by…

Hi @Olga Koledina and welcome to the Community! That might have something to do with the issue sources you configured for your plan (all the epics must be in the plan in order for them to be displayed). It may be due to some of your epics being closed more than 30 days ago while there are still open issues linked to them…

Hi @Paul.Cullingworth and welcome to the Community! If you can still find the board in the list of boards (navigate to Your Work > Boards > View all Boards), you might be able to update the board location. Click on the 3 dots (...) behind the board name, click move and select a new location for the board. If you cannot…

Hi @Mohamed Athaulla D S and welcome to the Community! A couple of things to check here: * what makes you say "the rule runs successfully"? Does the audit log mark it as successful? Does it tell you that emails have been sent? * if the rule does indeed send messages out, that just means Jira has processed the email and…

Hi paulgraham@siemens.com and welcome to the Community! You have reached the Atlassian community here. You shared a direct link to an issue in a Jira instance that is managed by your organisation. No matter how hard we want to help you, permissions in your organisation's Jira are managed by your organisation and you should…

Hi @Trent Hui, To display sprints from multiple teams, you should not use the timeline view from your project, but a Plan. If it is true that you are on a premium version of Jira, you should find plans from the menu at the top of your screen. There, you can pull in the boards from your multiple teams and build a…

Hi @mpu_wt, No. The column width adjusts automatically to the length of the text (in this case the issue summary). Since you have summaries for your stories that are considerably longer, the gadget creates more space so your gadget doesn't become unnecessarily long. There is no way to lock in the column width. Hope this…

Hi @Sławomir Jałoszyński, How do you interpret "move from one day to the next"? Reading between the lines, it seems as if you are trying to resolve all issues that were created the same day. One thing you could do is create a filter with issues created yesterday: created >= startOfDay(-1) AND created <= endOfDay(-1) Using…

Hey @Robin Rafael, Je bent hier in de Atlassian Community, niet bij jullie interne support. Ik kan je zeker helpen als het gaat om de juiste instellingen van rechten, maar ik ken je omgeving niet, weet niet wat KBS codes zijn etc. Kort samengevat moeten de rechten op het bewuste project zo zijn ingesteld dat iedereen…

Hi @Anonymous, I am not aware of any way you would be able to link projects in Jira. There's lots of things you can do to link issues in different projects to each other, either using parent-child relationships or using issue links. Using automation, you can also leverage events from issues in one project to create /…

Dag @Robin Rafael en welkom in de Community! Het hangt er een beetje van af wat je bedoelt met iedereen en ook of je project team dan wel company managed is. Er is mogelijk ook nog een verschil of je Jira of Jira Service Management gebruikt. Kan je iets meer context geven?

Interesting. I don't have immediate access to a roadmap I could try this out with myself, but I'm wondering if this isn't just the actual number of votes collected rather than the feature to allow people to add their vote to an idea. But to get clarity on that, it might be an idea to share the question (with the added…

Hi @Kresimir Nikolic, In order to vote for ideas, people accessing your shared view should be stakeholders. As described in this post and this support article , that requires them to have a (free) Atlassian account. This Community post may also be an interesting addition, announcing the availability of the feature and a…

Hi @Ayush Pathak, In short - yes. But there's a few caveats here. * you can build an automation rule that handles this. But the first thing you will need to add, is an appropriate trigger for it to fire. This can be the issue created event, but you may also need to ask yourself what you want to happen if someone changes…

Hi @Bart van der Heijden and welcome to the Community! The sprint started trigger is fired from a board. This is just how it is. However, a board (from company managed projects) can use a filter to pull in data from multiple projects, thus grouping the work for a team in a single, cross-project view. That approach…

Hi @Maria RoseGrows and welcome to the Community! If your trigger issue has a reference to the version you are releasing, you may indeed be able to refer to that version using a smart value in your lookup issues action. You could consider changing the JQL filter to: ... and fixVersion in ("{{issue.fixVersions.name}}") I am…

Hi @Dilip kumar, There's a couple of reasons why this may be happening: * The Done status may not be mapped to a column of your board, which makes issues in that status suddenly disappear from view; * Your board filter or sub filter may be excluding Done issues, leading to the exact same behaviour In both cases, check your…

Hi @Alaina Gardner and welcome to the Community! These goals come from Atlas and can be managed there. It is a separate product, free to use. Hope this helps!

Hi @Aaron Micallef, You can find a full overview of what you should know and study in the learning path right here, including links to study material. Hope this helps and all the best with the certification!

Hi @Brianna Petro and welcome to the Community! As per this Community post, pretty soon there should be a new role available in JPD called stakeholders. With just a (free) Atlassian account these users will be able to access views from JPD and interact with them in the same way as contributors without the need for any…

Hi @Nir Malchy, Atlassian's knowledge base linked to Jira Service Management is in Confluence. AI answers is just part of what the virtual agent offers - it also lets you offer predefined flows to process request, to name an example. So, yes - you can still use the virtual agent without AI, but maybe not to its full…