Walter Buggenhout Community Champion

Hi @Michael Green, No, not really with out of the box functionality. JQL is quite powerful, but lacks a bit of flexibility when it comes to searching by related work items. There are marketplace apps available that extend these capabilities. If that's an option you are open to explore, this list might be useful to explore.…

Hi @Dena Ziebell, This support article explains how your email address and Atlassian Account (the login you use to access Trello and other Atlassian apps) are related. It also contains a link to another support article on how to update the email address linked to your account. That last article describes the steps to…

Hi @Pitty and welcome to the Community! As long as your update is for the current week, there is still a delete link to delete the comment. For older updates, delete is no longer there, but I do see there is an Edit option that allows you to replace the update with something else, e.g. a message explaining you removed the…

Hi @Mateusz Janus, You can try the following JQL: assignee = EMPTY AND assignee WAS EMPTY DURING (-7d, now()) You don't even need to use an automation rule to send the email (you can, but there may be an alternative approach). If you save the above as a filter, you can also set up a filter subscription to send out the…

Hi @Michelle Dewar, That looks a bit as if you are trying to follow AI generated instructions. Or you may be trying to use instructions for a company managed board in a team managed space. Can you - in short - describe what you are actually trying to achieve? And maybe share a screenshot of your current setup? A bit more…

Hi @Maria Holden and welcome to the Community! Can you share screenshots of what you're seeing? That would help us get a better idea of what might be wrong. Just a guess without that additional information: navigate to Plan Settings > Features and have a look if scenarios and releases are enabled there for your plan. Hope…

Hi @Gregory, If I click on the little colored square next to the epic title in the side panel of the kanban board, this is what happens: Kanban board in a team managed space on a free plan, just as you describe. Are you sure you are really clicking exactly on the coloured square?

Hi @Bianca de Weerd, After you save the report, you should see a date range filter that lets you update the report to the desired time horizon. You cannot save a time horizon with the report itself - it remains a dynamic filter capability with the published report. However, if you add the report to a Jira Dashboard (using…

Hi @Scott McDonald, In short: * Rename your existing epic work type and hierarchy level to Feature. * Add a new work type and call it Epic. Add it to the work hierarchy above the feature formerly known as epic. * Repeat for Solution and Initiative Just keep in mind that this update will be applied across your entire Jira…

Glad to hear! 👍

Hi @John Lopez, I am not sure if/how an action on your Atlassian account would globally impact availability of your personal/company email account. But I can understand that bringing in support is the right way to investigate / address your concern. So I just flagged your request with support. They normally respond within…

Yes, @Julia Indyukova. All the examples I mentioned for work types are examples we used as naming principles for the summary field. 

Yes. And is Rovo enabled on your site? Under the same path I shared before, but on the Rovo page.

Hi @Sachin Gupta and welcome to the Community! As the screenshot says, your org admin needs to enable AI on your Atlassian site. This is apparently not the case. If you are the org admin, this can be done from Admin Settings > Apps > Platform Experiences > AI Settings. If you are not, you will need to reach out to your…

Hi @Julia Indyukova, Since it is all about entering free text in a tool, it is better to talk about working agreements rather than rules, imho. But there are a couple of simple guidelines and best practices that can make your life easy (or difficult). Some examples: * First and foremost: if you work together with multiple…

Hi @Angela and welcome to the Community! I suppose you have (over time) started 2 separate trials of products. If you do this from the internet, where you can start a free trial, it should offer you the option to either switch an existing site that you own to the teamwork collection or let you start a new site. The…

Hi @AnishArun.Adarkar, It might help if you could give more details about your use case. It is possible to include an agent inside an automation rule and use the {agentResponse} smart value to capture the output of the agent's action to do something inside your rule. The action to call an agent inside an automation rule…

Hi @박지원 and welcome to the Community! I understand your below questions refer to external users or customers in JSM: 1. Is it possible to check the timetable (request date, desired completion date, actual completion date) etc.? 2. If a newly added external user wants to view the existing SR history, do they need to be…

Hi @EdisOmer, This isn't available on Jira Data Center. Here is the open feature request for the equivalent functionality on the OnPrem version: JSWSERVER-7992. Given the announced end-of-life for Data Center, I would not expect that to change, to be honest. Hope this helps!

Hi @kafka max, Since you're tagging your question as related to the free plan of Jira, velocity and capacity are planned at sprint level - that means for each iteration of (typically) 2 weeks. If your team is volatile by design, the tool is not going to fix that for you. You can, during sprint planning, of course balance…

Hi @Julina Del Rosario, Why would you want to do this via the API? What problem are you trying to solve? It would be significantly easier and more transparent through standard automation rules in Jira, which support syncing status and comments through out-of-the-box actions. Two things that may be good to keep in mind: *…

Hi @Silvio and welcome to the Community! I understand what you are saying, but also understand the philosophy behind this. Looking at a project with no updates at all as in the above screenshot offers signal about (lack of) progress / communication. This view (in the details of a single project) shows the entire update…

Hi @Evan Reeves, You can add teams directly in the Contributors box to a project. These can be either individuals or Atlassian teams. Hope this helps! 

Hi @cvanduyn, Jira has more to offer than the work type hierarchy to address challenges like these. I usually recommend using versions (releases) in Jira to model the phases of your projects, as they can be linked to any work type (regardless of hierarchy) and have start and end date attributes as well. That is pretty…

Hi @陈晨, This is more a practice question than a pure tooling challenge, I'm afraid. Many organisations adopting agile practices and tooling have their own, often tailored way of managing work. Jira offers tooling support for scrum and kanban, which are each based on different principles and processes for planning and…

Hi @daniel.billingham and welcome to the Community! Try to add parentheses to your filter when you start mixing AND and OR clauses. Try something like this: "Team[Team]" = x AND issuetype = Risk AND (status IN (open, owned) OR resolved >= -2w) Hope this helps!

Hi @Sandy Tang, It's already quite good that you're describing the steps included in your automation rule. But do share screenshots of your entire configuration. Issues that may be occurring are: * what exactly you are copying from / to in the edit work item step. You should be copying the field from the trigger work item…

Hi @Krista Seidl and welcome to the Community! By default, every item is displayed on a separate line. However, when there are no overlapping dates, I was able to just drag an item onto the same line in the timeline manually, as you can see in this example: It is not a configuration setting, just dragging the item onto the…

Hi @XXY, The customer facing status on request types is not supported for translation, unfortunately. It is best to use generic enough names there so they support your customer base as much as possible. Hope this helps! 

Hi @Niels Wee and welcome to the Community! Your observation on this topic is quite correct. Insights have initially been conceived to enrich ideas. However, there is an ongoing initiative to rethink this, which may very much be worth following. You can find it on the public JPD Roadmap (JPR-16), currently being explored.…