Walter Buggenhout Community Champion

That should work in exactly the same way, @Shivani Saran. Attachments is also a field you can include: If the answer was helpful, consider marking it as accepted. That makes it easier to find for people looking for similar solutions. 👍

The link issue step should not be a separate step. Inside the Clone issue into ... action, add Linked Issues as a separate field and configure the link there. Remove that last action link issue to. It will not be necessary anymore.

As you can see in the sample rule, you should be able to add the link issue action immediately into the clone issue action (see the detail in the last step of the screenshot I added earlier, where the Linked Issues field is filled out), so you don't need the branch and execute all in one go. If that still doesn't work, it…

Hi @Shivani Saran and welcome to the Community! Is this something you need occasionally / just once? Or do you want to do this regularly as part of a fixed process? In the first scenario, you could just use Jira's built in clone issue feature. It creates a duplicate of the issue and automatically links it to the original…

Hi @Fabrice.FOTSO.ext, I hope you have been able to solve the issue by now. If not, a very common cause for problems like these is that someone update a field configuration in your Jira instance, making the actual end field required. As field configurations are commonly shared across many projects, this is an impactful…

Hi @Aaron soggi and welcome to the Community! I hope you have already managed to solve your issue; if you haven't: epic status, as @Patrice Champet and @Dick refer to used to be the way to remove epics from the epic panel. However, this has changed. Epics remain on the panel based on their workflow status now. So all you…

Hi @Zalak Patel and welcome to the Community! It quite simply means that the Atlas goals field is technically not a supported field to be made available on the issue create screen at this point. While it's an educated guess - JPD is built on the foundation of team managed projects and they pose quite a lot of challenges to…

Hi @Beth Myers and welcome to the Community! Yes, that seems to be the case indeed. There is still an open idea in Tempo's idea portal marked as "Unlikely to implement". Hope this helps! 

Hi @Ximena Rojas and welcome to the Community! For payment issues, you should be able to get help by raising a ticket with Atlassian support through the billing and licensing portal. If your question is about Atlassian products (that is not really clear from your post here), do provide enough details so the team can assist…

Hi @Spasimira Genova, No. A single issue type is associated with up to 3 different screens in a project. These screens are used when you: * create a task * edit a task * view a task Other than that, you cannot display different fields on the same issue type in a single projects. Boards are - in a way - just views that…

Hi @Yuliia Vyborova, No. A project can only have one issue type screen scheme. This, in turn can contain multiple screen schemes - one screen scheme per issue type in your project. (At risk of creating confusion, a screen scheme can finally contain 3 different screens: one to create, one to view and one to edit issues) If…

Hi @Sabahat Khan and welcome to the Community! Could you explain what you mean by "an account"? The term is sometimes used to refer to a user account, while other people use it to refer to their site (the url where their Jira and Confluence is). Atlassian normally does not deactivate user accounts, but they do disable…

Hi @Judy Campbell, It might help us if you could elaborate how you noticed this; apart from that, the documentation states: When you turn on customer feedback, your service project sends customers a quick survey when their request is resolved. While the documentation is not really clear on what that means, there's 2 things…

Hi @Bong Sapasap Jr. and welcome to the Community! JSM has a public REST API available. You can find documentation right here. But there's also a widget you can embed in your web application to create requests. See this support article for more information on that widget. Hope this helps! 

I think I may have found a couple, @Trudy P Claspill: * JRACLOUD-80129 * JRACLOUD-77753 Hope this helps!

Hi @Loïs LE BRAS and welcome to the Community! I am not sure what you mean by chronologie, but I assume you are referring to the timeline view in Jira? If so, it's important to realise that the estimation (or effort) needed to complete a task and its duration (the time between start and due date) are intentionally designed…

Hi @testing2 and welcome to the Community! As described in project permissions documentation, the work on issues permissions allows people to interact with the time tracking field (spent / remaining) in a project: Disabling this permission does indeed impact the permissions to edit or delete existing time tracking records,…

Hi @Deborah Harris and welcome to the Community! After you log off, you should be able to sign up again with your corporate account. If your browser remembers your previous login, you can do this from a different browser or from an incognito window of your current browser. After that, I would recommend talking to your…

Hi @Claudia Contreras, Can you share a screenshot of what you are describing and elaborate a bit more on what exactly you are trying to do? You tagged your question as referring to Jira Service Management, are trying to add a filter to a work management project using epics, which are essentially a Jira Software concept. A…

Hi @ManishK, I don't have an environment at hand right now with a working version of the app installed. But if I remember well, there are different types of filters you can set: * static filters * dynamic filters * smart filters The filter controller in your screenshot can displays all these types and I believe the colours…

Hi @vanwalraven.brandon and welcome to the Community! First of all, if your enterprise Jira admins are internal to your company (that is not 100% clear to me from your post), I would first of all check with them. If they can fix it, it must be something accessible from your end and it would be very insightful - I would…

It is not because you're in the Administrator role that you have browse project permission in a project. If the migration tool shows that all data was transferred correctly, it is most likely there. You should check the permissions tab under project settings and make sure that the Administrator role is indeed linked to the…

Hi @marafado88, It's not quite clear from your screenshots if the project ended up on the destination site and you can't see any issues or if the project itself was not copied over. If the project is there, check if you have access to the project (browse project permission). If you don't, you won't see any issues - even if…

Hi @Jon Krasnichan and welcome to the Community! From what you describe, it seems like you have the main elements of the situation well mapped out. It very much looks like you're dealing with a classic change management like challenge. This does consist of a first step where work comes in as a request (JSM), that is taken…

Hi @Trudy P Claspill, From a technical perspective I am quite sure someone from Atlassian would be better placed to answer this. Considering the traditional scope of a sprint, I can understand the low engagement on the request, though. In most of the environments I've seen, it is not quite common to be working on many…

Hi @Nitesh Agarwal and welcome to the Community! The article you linked is the only native SF integration I am aware of out of the box. As it states, this is an integration for Jira Service Management that is still in an early stage and only available to a limited set of customers. That usually means it is in a closed beta…

Hi @Vignesh Jayagopal, The default customer notification on issue resolved is not smart enough to make a difference between the different values you can set in the resolution field. A possible workaround would be to disable the built-in notification from JSM and use an automation rule to send the confirmation email…

Hi @Norberto Margetic and welcome to the Community! Update the start date of the release on your reality screenshot to Sept. 10th or something like that. The release's start date is now set to May 2nd, but it seems as if nothing moved until early September. Hope this helps!

Hi @Jeffrey B Peterlin, That sounds like a custom link type that was configured in your Jira site. You can add additional link types to appear in plans from the overall settings (accessible from Plans > Settings > Dependencies). You can add a link type from your instance there. Hope this helps! 

Oh my, @Andrea Parrell - that does not feel right as a task. That's more like a Program Increment with multiple Epics and tasks, just from how you describe it. While there is nothing like a rule carved in stone for this, I would definitely investigate how you could bring some stuff to higher levels in your hierarchy.…