Walter Buggenhout Community Champion

Hi @Andrea Parrell, You can't. Jira and scrum boards are designed with the task / story level of issues as the essential unit of work. The idea is that a task / story needs to completed as a whole to consider it complete. If you have a task level issue with multiple sub-tasks in a sprint, all sub-tasks under that task must…

Hi @rsanchez and welcome to the Community! Assets seems like a pretty good fit for what you describe. I hope you plan to do more with that list apart from just putting it away to never look at it again 😛 Putting it in assets allows you to integrate it nicely in your service desk as well. Hope this helps!

Thank you for the additional information, @Serge Kouloundjoian. I think I had understood what you are trying to do, but I still don't get why you would make things so complex. How permissions are normally set up, is as follows: * You define a set of project rules in Jira Settings (such as Administrator, Developer, Tester).…

Hi @C_D and welcome to the Community! I am not sure who told you this, but that information does not correlate with the Data Center Pricing and Licensing Terms. On developer licenses specifically, it states: Hope this helps! 

Hi @shivani.shirguppi, Considering you're in a company managed project / workflow, you don't do this through workflow properties, but through a transition screen and a required field validator on the field. When you add the field you are referring to on your transition screen, the field will show the value that is or isn't…

Hi @Ho Le Duong Nghia and welcome to the Community! That's not possible, I'm afraid. Issue level security is the most detailed level of security you can apply inside Jira. This gives you the ability to hide (entire) issues in a single project for users by assigning a permission level to the issue. You can unfortunately not…

Hi @Serge Kouloundjoian and welcome to the Community! There is no such thing as a reporter role I'm afraid. The reporter (of an issue) is the person who created the issue. He can be in any project role, as long as that role has browse project and create issues permissions in that project. While I may be wrong, it looks as…

Hi @stephan_lewis, You can share an enhanced search from Scriptrunner so you can use it as a filter in a board. From Scriptrunner documentation: If you need to use the results of your Enhanced Search filter inside a standard Jira filter such as a dashboard, Scrum, or Kanban board, then you can do this as follows: * Create…

Hi @Oliver Skelton and welcome to the Community! Based on your description that you want to sync data from an epic to its child issues, your rule should look somewhat like this: Given that one of the fields you are trying to update priority and that it's not really clear what type of field Target_PI actually is, it is…

Hi @Mana Rasoulzadeh and welcome to the Community! Here's a good starting point on the Atlassian Marketplace. Hope this helps! 

Hi @Suporte JRetail, I am not sure what the attendance centre is, but it definitely looks like a lot like the request list in a JSM Portal, where a user can see his submitted requests. If so, it is possible to add some additional columns there, but your Jira Administrator must make them available first from the help…

Hi @Margarita, Are you sure it is available in the issue type scheme attached to your project (see if you can see it as an issue type in project settings > Issues > Types)? If not, it is not available in your project and an admin will need to add it. If it is there, see if it appears if you start typing Program ... in the…

Hi @JK, As of today there is no endpoint you can access to retrieve this information, as Plans currently doesn't have a public API available. There is an open feature request that is on Atlassian's radar and that you can track here: JSWCLOUD-20360. At the same time, I see some difficulties to provide a good answer to your…

Hi @James Jefferson and welcome to the Community! In your plan you assign a certain capacity to your team. Back in the days - when there was an odd animal out there that could still speak - Portfolio for Jira at some point had skills as an additional layer to manage capacity. But, to make this work you had to not only…

Hi @Nataliia Kriuchkova, While you cannot edit the templates Atlassian has packaged with Jira, you can essentially use any (company managed) project you create as a template for other projects. First of all, make sure you configure a project with all the settings you want for your internal ways of working (use bespoke…

Hi @E and welcome to the Community! To create parent - child links between stories and their parent Epic, you should use the Parent field instead of Epic Link. The epic link has been replaced with Parent quite some time ago in Cloud. Hope this helps!

Hi @Vini Vincent and welcome to the Community! I would suspect the following to work, looking at your requirement description: {{now.endOfMonth.plusDays(1)}} Or, if you want to make sure your release date is on a working day: {{now.endOfMonth.plusBusinessDays(1)}} Hope this helps!

Awesome, great to hear that it helped! If my answer was useful, consider accepting it here; that makes it also easier to find for people looking for a similar solution!

Hi @Salah Eldin Hassan, I see you are using a Lookup Objects action to retrieve items from your assets. Which is a good way to retrieve information from assets. But if you then want to process that information, you need to refer to it, as mentioned in the smart values documentation. That I mentioned License in my answer is…

Hi @[deleted] and welcome to the Community! I'm quite sure you didn't set your Jira to kanban, but you have set up a project using a kanban template, right? How you change this to scrum depends on the type of project you created. You have team managed and company managed projects. You can see which one you have by looking…

Hi @paige.sandhu, While the resolution and resolution comment fields appear on the same screen, there is no link between them. When you add a comment in that screen, it is added as a new comment to the list of (all) comments on the issue and there really is't a way to identify it as "the resolution comment". If you want to…

While @Shikha Verma's response about issue security schemes to apply security on issues in the same project is 100% accurate, it may be a better (and more scalable) approach to create a separate JSM project for your HR-requests alongside the other one. People will still be able to access all service requests they have…

True! You will indeed be faster of focusing on the fix instead! 😛

@Chandra Mouli, moving the ticket from the service desk to a Jira Software project would turn it invisible for the customer who created it in the first place. That is something you usually would not want, unless you don't want to communicate with your customer anymore after he/she creates a ticket. That is why @Samuel…

Hi @Salah Eldin Hassan and welcome to the Community! If you want help with automation rules, please share full details of your automation rule so we can see what you have set up and where you might be missing something. Apart from that, it might help to replace "object" in your smart value by the actual name of the object…

Licenses for apps always follow the user tier of your core product. For evaluation licenses this does not matter, since they are free. For a commercial license - if your Jira instance is for 500 users, then this goes for all your apps as well. If you have multiple Jira products in your instance, the app follows the user…

Hi @Vera Valshonok, Your email system lives outside of Jira. All you can offer to your customers if you want to let them raise tickets via email, is the email address that you connect to your JSM helpdesk. An email is a template in itself, as it has: * a title or subject, which is mapped to the ticket summary in JSM * the…

Hi @Stella Olligschlager and welcome to the Community! That's unfortunate 😅 - I don't like to be the bearer of bad news, but there isn't an undo button in Jira to roll back a change like this. In some cases you could use history searches in JQL to retrieve previous values of (a set of issues), but unfortunately the sprint…

Hi @Seth Mason, No. The about this view is a link to the dialog that pops up on the right hand side explaining what it is about. You have probably noticed that you can put quite an extensive description / manual in that box, as a view can contain a lot of information that you might want to explain to your users. As it can…

Hi @Inteligencia de negocio Santillana Global and welcome to the Community! It is best to contact the vendor of the app directly for issues like these. You should be able to find contact details on the app's listing page on the Atlassian Marketplace. Search for the app there and locate the support tab. Hope this helps!