Walter Buggenhout Community Champion

Very hard to judge from a distance ... something else I've seen happening is that there is another Team field in Jira that is causing the problem. The tool does not prevent having multiple fields with the same name; have you checked that as an option?

Hi @Mia Litman, These are smart links. While about Confluence, this support article explains quite extensively what they are and how they behave. I expect that Atlassian has extended them to other types of fields or new types of content, which probably explains why so see this now. As described in the article, smart links…

Hi @Vesa Recica and welcome to the Community! Have a look at the workflow associated with subtasks in your project and verify if there isn't a validator on the create transition that requires the team field. As far as I can tell, I am quite sure that Team is not a required field by default in Jira and since you can't edit…

Hi @Dorothy Krajewski and welcome to the Community! Atlas custom fields are - unfortunately - not supported to be added to a plan. You can see a list of supported custom field types in this support article and see there is no mention of them there. Hope this helps!

Hi @anisha, The cross project release is a feature from Plans (advanced roadmaps) on Jira Cloud Premium. It is not available in the free or standard plans. Hope this helps!

Hi @Jim Baker, The statuses are coming from the workflows used across the issuetypes in your 2 maintenance projects. The board location is just a home for your board, but it does not impact where your statuses are coming from in any way. How you constructed your filter may have a significant impact. Hope this helps! 

Hi @Ian Robinson, To refer to the triggering issue in your smart values, use {{triggerIssue.customfield_xxxxx}} instead of {{issue.customfield_xxxxx}}. The latter refers to the issue you are editing, which does not have a value (yet). Hope this helps!

Hi @Kate Reeder, No, statuses in Atlas can't be modified. Hope this clarifies! 

Hi @Ruchi, While there is one announcement message box for a help center / portal, this is a text area that you can fill with content as you like. If you would like to add long text or multiple messages in there, you should be able to do so. Hope this helps! 

Hi @Josia Leppert, You cannot filter issues decently based on just comments. But a pretty common scenario would be to design this into your ticket workflow: * Newly created tickets get status NEW; * As soon as an agent starts working on the ticket, make sure the ticket status gets changed into e.g. ACKNOWLEDGED or IN…

Hi @Furkan, To access the portal, people do not need a license, but they must be added as customers to your JSM project. Most likely, this was not the case for the 4 people you refer to. Hope this helps!

Hi @Michael Mackuliak, Jira Product Discovery is built on the foundation of team managed projects. These are very much silos, not sharing their configuration across different projects. While fields may have the same names in different projects, they are essentially different fields. And so data are lost as a result when…

Hi @Christian Gründel and welcome to the Community! I suspect the user has created a couple of portal only accounts. this support article explains where you can find these and an explanation on how to revoke their access. Hope this helps!

Hi @677581d7-1ab7-440c-95da-4827071caa1a, Since your question is about JSM, if the users you refer to are customers of your service project and not part of your service team (i.e. not associated with the service desk team role in your project), they will only be able to access tickets through the portal. That's how JSM…

Hi @Matteo Pacenti, What are you trying to achieve, what does the automation do and why is the corner case that you describe a corner case? The following JQL filter should return a list of all issues that transitioned from To Do to In Progress over the last 24 hours: status CHANGED from "To Do" TO "In Progress" AFTER -24h…

Hi @Sonal Chaugule and welcome to the Community! Quite simply: story points are not a measure for charging a customer. They are for estimating the complexity of work for your team. They can easily be translated into something like t-shirt sizes (Small - Medium - Large - Extra Large). Unless you sell clothing items (and…

Hi @Dan Schtechel and welcome to the Community! Is there any reason why you would want to do this (for a single project) using the API? Essentially, the steps required to figure this out, would be to: * review your project's permission scheme to make sure who is granted the create issues permission. This can be:* public…

Adding to the above; when you want to add a comment to a related issue, you need to use a branch on related issues, not to the current issue. The following frame setup might work (though it would probably require some tweaking for checking the condition):

Hi @Nithin Revanna and welcome to the Community! Could you take a step back for a second and explain how you got to the idea of trying to write an automation rule for this? You seem to be trying to replicate the behaviour Jira's email handler is doing by default. If an email arrives in a connected mailbox, Jira will check…

Hi @Manochandar and welcome to the Community! What do you mean by merge JPD with Jira? Jira Product Discovery is a Jira product, with a bespoke interface to manage product ideas. You can link JPD ideas to epics to track your the delivery work that is happening in Jira, so you get a view from inside JPD on the work…

Hi @Mani Agarwal and welcome to the Community! Could you elaborate what you are trying to achieve? I cannot figure out what you are looking to do exactly. The most logical way to understand previous capacity would be to look at your team's velocity chart (if you run sprints) or let your team log their time spent, so you…

Hi @John Dorian, Where are your parent issues stored? Are they in the same Jira project as your epics or are they in a different project? Since components are specific to a Jira project, I can imagine that copying components from a parent issue would not work, since they may not exist in the project your epics are in. But…

Hi @Hila Lr and welcome to the Community! There is a feature request for this in the backlog that you can track here: JSWCLOUD-18413. It is not closed, but also not committed to for now to implement in the near future. Hope this helps! 

Oh - so your service managed project seems to be team managed? If that's the case, you can't add groups as customers directly, unfortunately. There is a KB article describing the state of that issue and a workaround using the REST API.

Hi @Vera Valshonok, I see your question is about JSM. If you let your users access your project via the JSM portal (i.e. as customers of your service desk), they should be able to only see there own tickets by default. add your internal groups to the service desk customer role in your JSM project to achieve this. Hope this…

Before anything else, @Umesh Kulkarni: why are you trying to use json in the additional fields instead of using the simple editor: And, secondly, if the field you are trying to set were an unsupported field, why are you including trigger and condition settings in your json? These are already in your rule, I would assume.…

Hi @Mariano, Here's a couple of links to Atlassian documentation on how set up access to JSM on data center. The links are from version 10.0, but near the top right corner you can select the version that you currently have on your instance: * Managing access to your service project (essentials on how to manage access to…

Hi @Mar, Could you explain what you are trying to achieve? I get a feeling that there may be an easier way to accomplish what you need than the way you are trying to solve this. 

Hi @Umesh Kulkarni, It is hard to tell what is wrong by the information you are providing. But if your custom field 2 really is the team custom field I think it is, then very likely the value "Team 1" is not a correct value for that field. If you perform a JQL search for all issues having the Team field filled out, you…

Hi @Chris Gray and welcome to the Community! I am not sure where you found this information. But just from the snippet, there is bit of a smell that this might be AI generated, which - unfortunately - in many cases could not really be trusted when it comes to accuracy. For a list of available attribute types, you can check…