Walter Buggenhout Community Champion

Hi @Indy W, There seems to be an ongoing incident with Atlassian. You can track the status here: https://jira-service-management.status.atlassian.com/incidents/r2krqsv0slt8 Hope this helps! 

Hi @Kehinde Ogunbadewa and welcome to the Community! Yes, this is possible. There's different ways to set this up depending on the type of space you are using for your service desk. See the below support article that matches your setup: * for a team managed space * for a company managed space Hope this helps!

Hi @Naresh Sabhnani, Reach out to Atlassian Support via https://support.atlassian.com/contact and select Blling, payments and pricing. Raise a support request there in the following category: Someone should be able to help you out there. Hope this helps! 

Hi @Jiregna Tesfaye Ayana, Could you provide a little bit more context about this request? Between the lines, I would assume you are trying to find out who did create a certain Jira instance for your organization / team? If this is the case and you have no idea who administers the site, the first step would be to reach out…

Hi @María Paz Hidalgo, I notice that the image on the left hand side has rounded corners, which indicates that this is quite intentional. Atlassian has been making a lot of changes to the UI of all its applications over the last year and my guess is that there are UI changes there as well. These changes are usually rolled…

Hi @Martin Grisley, Yes, the migration assistance would seem the most appropriate option if you ask me. It does migrate your configuration as well as the data and lets you migrate only selected project(s). When you talk about customisation, make sure to identify what you mean by this. There's a big difference between…

Hi @Saikrishna Dechineni, conditions, validators and post functions are elements of workflows and have nothing to do with automations. Maybe that is what your question is about - these are essentially different things. You cannot use automation to add conditions or validators to a workflow. You can - on the other hand -…

Hi @Nguyen Thi Hong, A bit more context might be useful for us to help you out here. The most common scenario I can think of would be that you are trying to update the email address that is associated with your Atlassian account. If so, check out this support article on how to change this. If that is not what you are…

Hi @Gerardo Solis and welcome to the Community! You're not doing anything wrong. Atlassian has changed how goals behave. When you create a goal, you can now add success measures to a goal. You can do this from the Overview tab of your goal. These success measures will appear as the sub-goals you used to have previously.…

You're not providing a lot of information about the actual questions you would like to answer, @Kai Chen. But I don't see any very far-fetched or overly complicated needs. I would recommend you to take some time and look into the possibilities of Jira dashboards for starters. this support article might be a good starting…

In Jira cloud, you cannot access the database directly. If you want to extract data from the tool, using the REST API is usually the way to go. There is extensive API documentation available that you can access here. Before doing so, be aware that Jira has a lot of reporting capabilities inside the tool, so I would…

Hi @Kai Chen, Can you explain in a bit more detail what you are looking for? Is something broken, are you looking for a specific extension to your Jira instance, are you trying to hire a Jira admin for your team, do you have a project you want help with or something else? 

A bit late with with the holidays and year closure, but very much welcome to the group, @Carsten Severin _KUMAVISION AG_! Happy holidays! 

Absolutely, @Kinga_Getint! Welcome to the group and happy holidays! 

Hi @Saba Oruj, This is a terminology change in Jira. Projects are now called spaces, but they are the exact same thing. When you want to create a project, creating a space is now the way to do it. Hope this clarifies! 

Hi @bopanna.kn, The short answer is no. I am assuming that your question is from the agent perspective and that you would like to determine on a per comment/reply basis if you only want to send an outgoing notification to either the reporter only or also include the request participants. Through customer…

Hi @Rob Roseberg and welcome to the Community! Atlassian has decided to base the goals app by default on the OKR framework, adding success measures and metrics (for those success measures) by default. If you are using the - now by default rebranded - goals, success measures can be considered key results to the objectives…

Hi @Ismail Sanni, How are you trying to uninstall these 3rd party applications? From the above screenshot, it looks as if you - hopefully by accident - have tried to cancel your entire subscription? It would help us diagnose if you could list the exact steps you followed to try and deactivate the app. 

I just started by trying to reproduce your rule more or less in a test environment. Then added a log action component to debug what happened inside your branch to document out that the JQL filter you were using did indeed retrieve multiple work items. Playing around with this log action showed that the lookup work items…

Hi @Sandy Hsieh, I have been trying to reproduce your scenario, but this wasn't straightforward with only part of your automation rule included in your screenshot. However, working with the lookup work items action caused me trouble too. So I simplified the rule and decided to use a related work items / JQL branch instead…

What have you tried and what are you trying to achieve, @Martin Vali? Pulling a view from goals into Confluence can be as easy as just copying the URL of a view in the Goals app and pasting it into a page. It will automatically convert into a smart link that you can display in different ways. Displayed in embedded mode, it…

Hi @Victor, If it were still possible to use that server license, it would be for the server version you once purchased it for. Back in the day when server still existed, you could purchase a license that was perpetual, but you still needed to pay a yearly maintenance fee to be allowed to upgrade to a higher version of…

Hi @Bob and welcome to the Community! When you talk about capacity planning, you are talking about delivery work. While it absolutely makes sense to think of this when you are elaborating ideas, scheduling the work itself has a better place in Jira than in Jira Product Discovery. I would personally document imlementation…

As I ran in a similar question from someone else, I managed to find an existing feature request for this that you can track here: ATLAS-146.

Hi @Douglas Trajano and welcome to the Community! I am afraid changing goal types of existing goals is not (yet) supported. I found an existing feature request for this that you can track here: ATLAS-146. Hope this helps! 

Hi @Daniel Bagiński, It doesn't look as if it's possible to edit the type of an existing goal. The only time you can specify the goal type, is upon creation. With the new year ahead, it looks as if creating new goals in the new framework would be the way to go ... Hope this helps! 

Hi @Vinícius Pereira, I hope I understand correctly as my Portuguese may be slightly below average. If you add a validation to a rule stating that the priority field was modified - that means the change must happen during the transition. You can only accomplish that by adding an additional screen to the transition. In…

Hi @[deleted], The short answer is "Yes, absolutely" - how very much depends on what those next steps look like. * Using automation rules, you can perfectly automate the creation of new tickets based on conditions in your original ticket. * You can use rules in a workflow to take actions automatically after a ticket…

No, unfortunately not @Mario Malić 

Hi @Mario Malić and welcome to the Community! As screens and fields are managed centrally in Jira for company managed projects, you need to be a Jira administrator to configure those. Once the necessary fields and screens are available, as a project admin you can use those to further tweak the lay-out for your project. So…