Walter Buggenhout Community Champion

Hi @Tom Davison and welcome to the Community! I do not have a standalone OpsGenie version, so I am not sure what such a url normally looks like. However, standard Atlassian cloud sites usually have a URL that looks like https://(SiteName).atlassian.net. If you do have an Atlassian site with a url like that, try to enter…

Hi @Jeff List and welcome to the Community! There is a chance that someone may reach out, but you can also have a look at the Atlassian partner directory to find a partner near you! Hope this helps!

Hi @Assad Rajab, Could you provide a little more context about your use case? Why do you duplicate tickets like this and make them act as if they are one and the same work item? The automation rule in itself does not have to be complicated: trigger: issue transitioned (from to do to in progress) condition: issue fields /…

Hi @Kalpesh Bawaskar and welcome to the Community! Installation instruction should be readily available online. Hope this helps! 

Yes, there is - @rtamam. This all depends on the notification settings in both your project as in your personal notification preferences. Besides checking the overall notification configuration in your project, have a look at your personal notification settings, from the cog icon near the top right of your screen: Hope…

Hi @Michael Ruhdorfer and welcome to the Community! You are probably seeing Jira's new navigation which is rolling out. It is best to catch up on what is changing and familiarising yourself with this left hand side navigation indeed. Dashboards are one of the navigation items included there, with an option to view all…

Hi @Roberto Montoya and welcome to the Community! Short answer: yes. But not with the simple flick of a button. You'll need to make sure the Tempo Account field is present on all screens (and layouts) you use for viewing and updating it. If you have a lot of screens, that may be an extensive operation, but it is a…

Hi @Om Joshi, Screens and field configurations are separate things. While both can indeed impact the visibility / behaviour of fields for your users, changing a field configuration does not remove fields from screens or vice versa. Also, to be clear, you don't remove screens from fields - it is the other way around (you…

Hi @Gan Kah Wei and welcome to the Community! It may be easier (and better for the consumption against your automation rule execution limit) to use a filter subscription for this instead. Create a filter that looks like this: Resolution = Unresolved AND assignee = currentUser() AND due <= 3d Save the filter and after that,…

Hi @Maryna Clement and welcome to the Community! Given this is a pretty specific request, related to cloud migration and Tempo, it is probably best to reach out directly to Tempo support directly. Access to their help center can be found on the Tempo Timesheets listing on the Atlassian Marketplace. They might have target…

Hi @FNU MRINAL and welcome to the Community! The short answer is yes. It is technically possible to map any status to any column in a board and - when talking about velocity and completing work in a scrum board, you correctly state that items in the rightmost column of your board at the end of a sprint are the ones that…

Hi @Mijail Alcantara and welcome to the Community! If you have manage sprint permissions, from the board backlog view click the ... button next to the sprint and select Delete Sprint. It works pretty much in the same way in company managed and team managed projects / boards. Hope this helps!

Hi @Malvin Zena and welcome to the Atlassian Community! You have ended up here because Pi Network is using an Atlassian product, but it looks like their JSM server instance is not working. I would suggest you use any of the other options to contact the team listed here, https://minepi.com/safety/ 

Hi @Hugo Señorale and welcome to the Community! If you navigate to the Home page in Atlas, there's a link to both project and goal updates on the left hand side. When you click the link for e.g. project updates, you should see an overview of all project updates made in the last week (followers do receive a weekly digest…

Hi @nutmix, It is very understandable that you have not seen this option. Jira (on a standard or free plan) does indeed have a limited issue hierarchy, as you describe consisting of only 3 levels: 1️⃣ Epic 2️⃣ All standard issue types (story, bug, task, ...) 3️⃣ All sub-task issue types On a premium plan (which your…

Hi @Tina Dussault, As you did not mention how you did globally shut off url replacement, did you run into this support article about your personal preference on default smart link behaviour? It is a preference you can from your personal account settings. Hope this helps!

Hi @Tarang Patel and welcome to the Community! this kb article may offer an explanation and a potential workaround. Even though it is for data center, that is where the origin of plans (advanced roadmaps) were. It indicates how story points were not supported for kanban teams and how switching a team's plan mode in your…

As it happens, I have been importing csv files on a regular basis last week and using issue key continuously. I am using the old import experience. When you are at the start of the import wizard, you should be able to toggle between the old and new experience. Have a look if that makes a difference.

Hi @Maria Doolan and welcome to the Community! Short answer is - unfortunately - no. Licenses are associated with a site, not with a user. So if you want to add more users to your site, they will need a license on your site as well. There may be a workaround for Confluence, if you have a paid plan there. For every paid…

Hi @Sajith Jayaratne, It all comes done on how you define "worked on". A lot of work does not happen in Jira, so you'll need to figure out how you can identify what you want to see. In many organisations, people log the time they work on an issue in Jira. Others do not, but they update the status of their issues. There are…

Hi @Lu ca and welcome to the community! You mean this one: https://www.youtube.com/watch?v=6XcnaEv3uDg? Hope this helps!

Hi @Tasneem Abdelhameed, afaik a help center can display more than 15 portals. It is true that it can only feature 15 portals, but that means pinning then to the top of your help center. Additional portals can be sorted (lower down on the page) by either name or popularity. See this support article for a bit more…

Hi @Michał and welcome to the Community! Am I correct that you have managed to resolve your issue by adding a string conversion?

Hi @Volkan Uzer and welcome to the Community! You need Jira Admin rights to perform this external import. If you don't have that option, you would need to reach out to an administrator inside your organisation to do the import for you. Hope this helps!

Hi @Yohan Rosario and welcome to the Community! While the website you are being directed to may be powered by JSM, I believe chances are very big that the organization behind the app you are using (it is not quite clear to me what app this is about), has implemented and integrated Jira Service Management as a support tool.…

Hi @Veera, There's quite a lot going on there that makes me want to challenge the practices your team is using. Things like: * sprints are intended to create focus for your team - so when a sprint starts, why would you want to alert your team members of work from other sprints than the one being started (that entails the…

Hi @Julie Moréale and welcome to the Community! It seems you are expecting the assigned sprint to update automatically when you update the start and due dates on the timeline in a plan. If my understanding is correct, I would agree that does sound like a nice feature, but it is not implemented. Sprints and date fields on…

Hi @Ayça Erdem_OBSS_, That usually is the case when something does not with Community guidelines. Looking at the article, I think this was answered in a comment over there.

Hi @Shubham D Vaishnav and welcome to the Community! I am just zooming in to the billing part of your question, as I derive that this is the essential part of information you are seeking. Today, there is no way to impact billing cost of marketplace apps by restricting the number of users for the app. The licensing model…

Hi @Tracey Selmes and welcome to the Community! The created vs resolved chart just contains a list of issues (based on any query you like). The chart then just visualises visualises the created and resolved date fields from the returned issues on specific dates / weeks / months. So its just a matter of properly visualising…