Walter Buggenhout Community Champion

Hi @Dan Koh, I am not a psychologist, not an HR consultant, but I do recognise when people struggle with their work, the environment they are in, an energy drain, ... it is never a bad idea to take a (virtual or real) step back and have a look at what makes you feel bad. And on the flip side: also what makes you feel good.…

Hi @SATHYA MURTHY KARTHIK and welcome to the Community! Short answer here is no. Jira Product Discovery is a bespoke product for managing - well - product discovery. It is the ideation stage that comes before delivery: collecting ideas, adding insights from different sources to them and prioritising those ideas before the…

I (and some fellow Community leaders) poked around a bit behind the scenes and it appears there is indeed an undocumented bug that seems to impact Team Managed projects: There are a few support tickets I found related to it. Seems it's a bug that hasn't been documented yet. There is a team working on a fix for it. Seems to…

Hi @Louise Brazier and welcome to the Community! Based on your description, I would assume there are multiple scrum boards being used. Most likely, your fellow administrators create sprints in another board, which would be the logical explanation as to why they are not showing on your board backlog until an issue is…

Hi @N R Sandhya, Hard to tell what is going on from the provided information. But the most common scenario causing this is that your scrum board has what we call "a complex board filter". This is a filter that pulls in issues from multiple projects and these projects are not explicitly listed in the filter. An example of…

Hi @Shefali Tayade, Sprints are displayed in any board that displays issues from the board filter. The display is derived from the values in the Sprint field on the issues. The only way to technically not show sprints from different boards, is to exclude them from the board filter explicitly. But in a practical reality, I…

Hi @SianS, The grouping by project overrules the sorting. Projects (your grouping level in the screenshot you shared) are sorted alphabetically. Remove the grouping if you want to see sorting settings to be applied. Hope this helps! 

All features and limitations of all JSM plans are available right here. 

Hi @kholod Alataar, That message indicates that you are not logged in and - most likely - don't have a license in this Jira instance to access the product. Jira Software is a different product than JSM and requires a different license. As the message on the screen says, reach out to your company's Jira admin to let them…

Hi @Jasmin Sehic and welcome to the Community! As far as I know, there is absolutely no reason why different issue types would be considered differently to display progress against their parent epic. A couple of things that might be causing this (your screenshot is not providing enough information to get a good idea of the…

Hi @jasonwongys and welcome to the Community! First of all, you can add your JQL statement directly to a field in your scheduled trigger. You would not need to add an additional IF condition anymore. Try a JQL like this: due >= now() and due < 3d and statusCategory != Done and Assignee IS NOT empty I would also strongly…

Hi @Projects Team and welcome to the Community! This looks like a - hopefully - temporary problem that should resolve itself relatively fast. There's not much more that you can do than follow the instructions: wait a few moments and try again. In cases like this, you can always check https://status.atlassian.com/ to find…

Hi @jay_ranjit and welcome to the Community! Follow the instructions in this support article. You need to be an administrator on your site in order to be able to do so. Manage columns is still the option to customise the list of available fields, which contains these options: Edit list is the option customers have to…

Hi @Nazım Baran Şirin and welcome to the Community! It all depends on the number of people who handle the incoming tickets as agents. The people who raise tickets (your customers) do not need a license. The people who respond to them do need a license. On a free plan, you can have up to 3 agents. As soon as you have more,…

Hi @DXC SPOC - Lead and welcome to the Community! I noticed that over the last week or so similar issues have been reported on Community by different users. Not dozens, but at least 4 or 5, so I do think something is broken, rather than it being misconfiguration. Looping in someone from Atlassian Support if they can…

Hi @Cinchana Pushparaj and welcome to the Community! I see both your enthusiasm to improve operations at your company and drive to get this implemented. But I also see some struggles with the basic concepts of JSM. Before you start building stuff in JSM, go through this JSM learning path in Atlassian University to get a…

Hi @Shishir Agrawal and welcome to the Community! A couple of things to help you further: * for questions about automation rules, please share full details of the automation rule you already have in place (add screenshots of your full automation rule and - if you are getting errors - also from the rule's audit log, so we…

Hi @Lawrence B. Duque and welcome to the Community? Could you explain with a bit more detail what you are looking for exactly? If you are looking for an Atlassian Community Group near you, have a look at https://ace.atlassian.com/ to find out if there already is a chapter within reasonable distance. These community groups…

Hi @Angel, Can you be more specific about what that "same action" would be? You might be a little bit confused about boards versus projects. A board can contain issues from multiple projects (not boards) and when a sprint starts, this happens from a single board. If you start 2 different sprints, those are - by definition…

Hi @Eric Roetenberg, The main issue here is that the workflow being used is probably configured with all global transitions. I always have some difficulty calling this a workflow, as in reality it is just a bunch of possible statuses and not a single (pre)defined process to define the order you would normally go through…

Hi @emaborsa and welcome to the Community! Configuring fields and screens is probably one of the most complex configuration items in Jira. On the positive side, if you master this, you're probably ready to manage everything else. In short, you need to make sure that you attach your screens to all projects to make sure they…

Hi @Peter Erickson and welcome to the Community! If you switch the time horizon of your plan to weeks, the calendar will show you individual days in the calendar. Pretty much like the example in your screenshot. The focus of plans is more on when the scope should be delivered. That means you will see a timeline for the…

Hi @Petia Velikova and welcome to the Community! What do you mean when you say no-reply does not work? It just means that it would not make any sense to reply to the email as it won't be read. The message about hidden images has become quite common nowadays in many email applications, to save you time and/or let you decide…

Hi @Karri Adkins, If you want the issues in currently active sprints, you would need the following: project = MyProject AND sprint in openSprints() Just that. Sprint in futureSprints() does exactly what you say you don't want in the result: issues assigned to sprints that have not started yet. Hope this helps!

Hi @Jethro Waanders, No, that is not possible. Epics have their own hierarchy level - at best, you can link them, but the relationship is not hierarchical then. Hope this clarifies!

Hi @Sharon Ross (Non EHR Application Lead) and welcome to the Communtiy! I am not sure where or how you would like to associate comments with a filter, to be honest. If you save a filter, you could add a description to it (which might be useful to explain what the filter is for): That must be the closest thing I can think…

Hi @Ramesh Krishnan, The open issues are all issues that are not in the rightmost column of your board in the active sprint. Hope this helps! 

Hi @Pascal Janssen and welcome to the Community! Tickets 'disappear' from queues when they do not match the filter associated with that queue. Someone with admin permissions in your project should be able to edit the queue, check the filter behind it and adjust it to your needs. From your description, it seems that you are…

Hi @Gerrit Benson and welcome to the Community! You don't need an identity provider to create an Atlassian account or change your password. An identity provider is necessary for organisations that want to integrate company managed accounts with Atlassian tools (and manage user accounts, security policies, SSO, ...…

Hi @patrick_delage and welcome to the Community! This might be a preview of what is underway, as this is from my test site that is already using the new Jira navigation (that should be rolling out to your site in the coming weeks or months too): I've done a couple of things here to highlight subtasks better in my board. I…