Walter Buggenhout Community Champion

Hi @Brian Papa and welcome to the Community! Since you indicate being on an enterprise plan, you're entitled to support from Atlassian. So if there really is a bug, you (or your Jira admin) should be able to log a ticket through https://support.atlassian.com/contact/#/. Atlassian is changing a lot in product these days,…

Hi @Kaladin Stormblessed, I am not sure what reports you are looking for. But regardless of that, the good news is that sprints do not belong to a project. They are Jira-wide and belong to the board where they were originally created. As long as this board has a board filter that contains the work for all your teams, your…

Even if you log time in Tempo, this is also saved in Jira's default Timespent field. If you also add estimates in Jira (in the Original Estimate field), you can track what was estimated and spent, and even see the remaining estimate in the field with that name. All of that is built-in functionality of Jira. There even is a…

Hi @Tetiana Tuzova, The timeline is not a Gantt chart: it is a visual representation of duration of work based on the start and end dates of your issues and of links between work items (which you may interpret as dependencies). Logging time does not move the end date of work. People tend to work on different things…

Hi @Toni August and welcome to the Community! No, unfortunately not. Copying the layout across projects is the most effective way to share your defined layout across new / other projects. I wished I could tell you otherwise, but still hope this helps / clarifies!

Hi @Pavithra Selvam, Can you share screenshots / additional details of your configuration? What gadget are you using, how did you set up the field mapping? What result do you expect to achieve? Also, are these projects A and B company managed or team managed? In case they are team managed, is Activity a global custom…

Hi @Mirza Showvik and welcome to the Community! Here in Community we are mostly users of Atlassian products like yourself. We don't have access to that information. Reach out directly to Atlassian support through https://support.atlassian.com/contact/ to get assistance there. Hope this helps!

Hi @Steven Janvrin, No, it doesn't. Data Center relies on the screen design you refer to to add, remove and reorder fields, afaik. Hope this helps! 

Hi @meet.darji, No, that won't be possible. That new navigation is an update that looks as though it's here to stay (and users won't be able to roll back for themselves). Hope this helps! 

Hi @Laura Derksen, No, learnings don't have comments, just reactions (with emojis) and the behaviour isn't configurable. Learnings can be edited, though - which may provide a workaround for what you're trying to achieve. Hope this helps!

Hi @Shiuh Rong Yong If these groups are still synced from/with AD, you should not be able to delete them from Jira as they are managed in/by AD. Jira does not own them. Unless you have somehow imported them in a migration and your Jira instance is no longer synced with AD (in other words: you're not actively using Guard to…

Hi @Tom and welcome to the Community! To set the resolution manually, there needs to be a workflow screen associated with the transition in your workflow into a done status. Basically, it is just a simple screen with the resolution field on it. Ideally, the workflow transition also has a required field validator to enforce…

Hi @season.hughes and welcome to the Community! That will not work, since the Team field is a single select field. You can only select one team in it, so adding existing teams is not an option, I'm afraid. There is a feature suggestion to change this, but it does not seem to be on a short term roadmap. You can track it…

Hi @Anson Dipnarinesingh and welcome to the Community! What filters are you referring to? The dropdowns at the top of your screenshot (search issues, type, status, assignee and more) are all filter options you should be able to apply to your calendar view. (Saved) quick filters like in a board are indeed not available.…

Hi @Venkata Abhishek Bankapuri, While I haven't tried that, it should be possible according to this support article. A couple of things to keep in mind: * Watchers are users, so you'll need to reference them with their account id or email address in your csv file. * The people you list in your csv file must be existing…

Hi @Jeanne Crabb, No. See your earlier post regarding the same. Hope this helps!

I am not sure if you have dug into the documentation of how these gadgets work? Assuming that you are referring to the average time in status gadget as the second one, this kb article may be useful. Though it refers to the server version of Jira, I suspect that the main logic behind it is still the same on cloud. See this…

Hi @Marion Vandeputte and welcome to the Community! Can you provide more details about the way you are trying to make these calculations? "Averages" are always quite tricky in calculations, and the tools you use to visualise results are not all equally 'smart' when it comes to processing the underlying data ...

Hi @Jeanne Crabb and welcome to the Community! Not working for Atlassian myself (attached to a Solution partner and happily helping out people in my free time here). Signing up with Atlassian does normally not require third party intervention. If you want to get started with a product (like Jira, Confluence, ...), you…

Very much looking forward to this one!

Hi @diceba8432 and welcome to the Community! Different stakeholders having different needs / expectations is quite normal, to be honest. I am afraid that the ambition to build a "one size fits all" dashboard is not a realistic expectation nor possibility. People run different projects and based on their role in the…

Hi @Lukas Lehdorfer and welcome to the Community! Check out feature request JRACLOUD-80451 about this, where the suggested workaround is listed to contact Atlassian support to disable those notifications for your site. Hope this helps!

Hi @IT Administration and welcome to the Community! From the HIPAA Compliance page in Trust Center: Customers who are subject to HIPAA compliance and want to partner with Atlassian purchase a Standard, Premium, or Enterprise Plan and enter into a Business Associate Agreement (BAA) that covers the applicable products and…

That looks like a different problem then 😛 ... It is definitely so that when you start grouping items in a view, some of the behaviour from the default basic view (like roll-ups, duplicate items in groups, ...) may become confusing. It is possible to create different views for different purposes, so you can eliminate the…

Hi @Johan Janssens and welcome to the Community! Could it be because your epics and initiative level issues are not assigned to a team? I can see from your screenshots that they are rolling up team assignment from the issues below (which is fine, by the way - but they do not have an assigned team). In your grouped by team…

Hi @Owen Vachell and welcome to the Community! Have you added the field to the edit issue screen for the issue type you are trying to update? Jira can only edit fields if they are on the edit screen. Hope this helps!

Hi @lesa_miller and welcome to the Community! No, JMWE is a workflow extension app. Its functions are explicitly designed to be embedded in workflow conditions, validators and postfunctions. Hope this helps!

Hi @Jordi Amenós, It is the latter. Your client/customer accounts are free accounts, not taken into account for pricing of your marketplace apps. You only need to look at your 7 paid product accounts. Hope this helps! 

Hi @Roberta Day, Yes it does. For text fields (like Summary), the search may not be 100% exact, though. Give the following a try: summary !~ Zerto (you can replace summary with other fields like Description or even text to search across multiple text fields at once) On a side note: if categorising tickets is important, you…

Hi @Julie Summers and welcome to the Community! A good getting started guide is right here in the documentation. It may be a good idea to combine that guide with Atlassian's micro-blog The Agile Coach - it explains a lot of the principles behind agile and combining those with Atlassian tools. Finally, there is also this…