Walter Buggenhout Community Champion

Hi @Pierfrancesco Di Ruzza and welcome to the Community! After I got over the idea that OST does not stand for "Original Soundtrack" - which would be kinda cool, by the way - but for Opportunity Solution Tree, I found this related thread that I believe is pretty relevant. The accepted answer from @Tanguy Crusson from the…

Hi @Gary, If the resolution is being set on your issue when an issue transitions to the Done status, you should be able to look at the resolved field to get that date. Issue history does not export out of the box from Jira, as the standard export is based on the results of a JQL search. And this returns the current state…

Hi @Eric Roetenberg, I am not entirely sure what you mean by a 'project export'. There is a copy data feature available that does allow you to copy projects between different cloud sites. However, this (native) feature does have a lot of limitations still, as you can read in this support article. App data is not included…

Aha, you are using team managed projects. I am afraid you don't have that flexibility there then. There is indeed no way around granting project admin access in that case. If you really need a solution for this that is more fine-grained, you'd have to shift to using company managed projects then. Permissions can be managed…

Hi @Venkata Gadi and welcome to the Community! I am not sure what the use case behind this idea is. It seems as if people are creating tickets on behalf of other people who don't have access to the tool themselves? I am aware that that is a big assumption, so it would be best if you could confirm or contradict me there.…

Hi ibm.kustagi@mercedes-benz.com, Here is a good starting list on the marketplace. I recommend to do a good comparison between different options and match them to your requirements. Connectors tend to fall into 2 main categories: tools that connect Jira issues directly to code and other ones that work at the work item…

No no, @Sooraj. You're not the first to bump into that. It is not the most intuitive piece of UI, so I totally understand your confusion there. Having said that - if my answer was helpful, do consider marking it as accepted. That makes it easier to find for other people looking for similar solutions here in Community! 

Yes you can, but you need to be persistent 😛 You can see where the cursor is blinking. Just start typing {{ReadytoOnboard}} and press enter when you've added the smart value there. It should stay there then.

Right, you are on Data Center 😅 ... Yes indeed, this does not come out of the box there and even Atlassian recommends using an external workflow app from the marketplace to extend this capability, as you can read in the official support documentation. If you need solid workflow configuration on Jira DC, having such a…

Hi @Sooraj, no worries that you're getting started and need to find your way around. It is very useful to try things out and it will help you significantly to go step by step and progress gradually. What I need to know is: 1. How Can I automatically create Tasks & Subtasks when an epic gets created via forms.? 2.How Can I…

Hi @Lance Li, The default way of doing this, is to include this in your workflow. Let's assume for a moment that the user who moves an issue into a status is the person who actually is responsible / the most likely assignee at that time. In that scenario, add a postfunction to the transition into that status of type assign…

Hi @Sooraj and welcome to the Community! Sure. Please share screenshots of what you already have as an automation rule and where you got stuck.

Hi @Mert Denizman and welcome to the Community! I suppose this is happening when you select labels from the clickable options in the filter list on the timeline view? This is because selecting labels there is automatically applying an 'OR' clause to your selection. There's not much you can do to manipulate that behaviour.…

Hi @joao.aires and welcome to the Community! I am afraid this is expected behaviour. From plans documentation on how you can add releases to your plan: I understand what you were hoping for to see, but it is apparently not how it works in reality. Obviously, when a dynamic release doesn't have a date set, it can't be…

Hi @Bruno Cambraia and welcome to the Community! There won't be a one size fits all answer to this question, as much depends on how you are organised and what you use your (Atlassian) tools for across your workflow. As a solution partner, we see and consult many companies on how to streamline their workflows. Some have…

Hi @Martin Pendlebury, A single JPD project for different ways of working across different teams may indeed confront you with that limitation. If teams really have different ways to manage their ideas, the common way to handle that is having separate JPD projects. It may be good to know that the premium plan of JPD will…

If you remove the TFMLA project from your Jira, your filter will reference that disappeared project. It will not break, but you will not be able to modify the filter itself until you remove the reference to the deleted project as well. So just a best practice recommendation to edit the filter and remove the project…

Hi @Benedict Lubik According to the JPD product roadmap, this is on the horizon for the next iteration: It might be an idea to join the JPD focused group here on community if you haven't done so already (JPD Community Group ) and share your insights about the topic directly with the team. Hope this helps!

Hi @Vara Prasad, Boards and projects are different things. Deleting your TFMLA project will not delete your board. What might be smart to do before you remove the project is check the filters of the boards you currently use (under board near the top right corner in your screenshot, you should be able to access the board…

To give you a sample rule: It is not exactly what you need, but the structure is quite relevant. Suppose you want to add a comment to linked work items when the status of an item changes, all you would need to do is: * update the trigger to Work item transitioned * change the text of the comment you would like to add on…

There is no such thing as a dumb question, @Preslava Petrova 🤗 - we've all been there at a point where we needed help or support to help us grow. So happy to help! If you don't see automation, you are probably not an administrator of your project and/or not a Jira administrator. Automation is in Project settings >…

Hi @Preslava Petrova, The most common approach is not to move the original item to a different project, but create a linked work item in a different project. The linked item will then be the item your team(s) do the work. Using automation, you can add update comments to the original item when e.g. the status of the linked…

Hi @Jonny Lu, IMHO there is one extremely important moment to get to know about the existence of the button and its function, this being when you start using plans and may not be aware that your changes are not synced to Jira in real time. Once you know about the principle and that you need to sync your changes through…

Hi @Chuck Oleary, Goals are not project specific. Goals is a platform app that you should be able to locate from the app menu in the top left corner of your screen: You create and manage your goals centrally there and only when you connect them to a Jira issue, they will also show in the goals section of the project the…

Hi @José Freire, I usually recommend the customers we work with to simply not use team managed projects (unless they are really intended for a single team to work in isolation from the organisation and if you want to allow your teams to manage their work completely autonomously). The only real disadvantage of company…

Hi @José Freire and welcome to the Community! I guess this is in a team managed project? In there, you can indeed only choose between story points and original estimate as statistics. If you would use company managed projects instead and a scrum board on top of it, you will find a burndown chart with plenty more options,…

Hi @Mike Kim and welcome to the Community! I am not exactly sure what you are trying to achieve from your question. However, it looks as if you have at some point created a filter and saved it with the name "Migration SubTask". When you select such a saved filter, modify the criteria (which you seem to be doing) and press…

Hi @Prajith Parammal - and welcome to the Community! A Jira workflow is essentially a collection of statuses and transitions between them that you can literally draw as in your diagram. So yes, this is perfectly possible. Since you want to add gates it would be best to do this in a company managed project, since it allows…

Hi @jessica_huebner, No, unfortunately not. Removing the global permission to create team managed projects prevents regular Jira users from doing this, but your admins will always have the power to create team managed projects. There is no way to disable that. Hope this helps! 

Hi @Ricardo Cortes Romo, I do think that this is expected behaviour. Plans is a forward looking planning tool. Capacity is relevant when looking ahead at what you can schedule in the future. Completed sprints are done and capacity does not matter anymore there since you cannot travel back in time to change what has…