Walter Buggenhout Community Champion

It is probably me, @Melissa Black, but I still can't imagine what the exact steps are you are trying to do and where it goes wrong. Just a couple of things: * you access the roadmap of a plan by clicking into the Plans menu. It is not in a project, it is a separate section in Jira where you usually would plan work across…

Hi @Mateusz Krawczyk and welcome to the Community! It is very well possible that Rovo still needs to roll out to your site. Even though it was announced to become available to all paid plans at Team a couple of weeks ago, the actual rollout takes some time. There is this page where you can sign up to be notified when it…

Hi @Melissa Black and welcome to the Community! Can you provide a bit more details about: * the roadmap you are referring to? Is it the timeline view in a single project, the roadmap in a plan? a roadmap in Jira Product Discovery or even a marketplace app? * how you are doing the updates. Are you dragging start and end…

Hi @Magdalene Gumera and welcome to the Community! If you set up tempo teams and grant approve permissions to (the right) people, they can quite easily see the status of the timesheets of the people they oversee. In a similar fashion, you can quite easily configure reports to check the status of your people's timesheet.…

Hi @Kiran Reddy Angitipalli and welcome to the Community! No, the JQL field is only manadatory if you check this box in the scheduled trigger: Just leave that box unchecked and use a Lookup Work Items (previously Lookup Issues) action instead in the next step of the rule. You can then reference the results returned by that…

Hi @Jared Schmitt, The single value you see in the list of teams comes from the teams in Platform Experiences indeed. They are pulled in automatically, it is not that you can control the custom field through field configuration. Having said that, afaik there is no direct way to send system notifications (as in: from Jira's…

Hi @Miranda Tsai and welcome to the Community! You have the choice between an annual or a monthly subscription. On a monthly subscription, you pay per user and so in that case, paying for 52 users is possible - you just won't know up front how many users you will be paying for as your invoice is calculated every month…

Hi @DIANA AMIMA and welcome to the Community! You are on a data center instance. You can find filters under the issues menu and then select search for issues (I think - it's been a while since I was on data center; but you'll see what I mean when you open the menu). On a side note - the quick filters on a kanban board are…

Hi @Hiren and welcome to the Community! If you want to create swimlanes on something different than the predefined / preset dynamic options offered in the swimlanes section of a board, I am afraid not. Query based swimlanes are a flexible alternative (technically), but does not scale very well if you indeed have dozens (or…

Hi @Rémi Montes and welcome to the Community! See this article extract from Atlassian's trust center: You can find the list of sub-processors referred to right here. Hope this helps!

Hi @Natali, Can you share your board filter? In most cases, this is because the board filter is what is commonly called "complex". 

Thanks for your answers! Is there a technical reason, why this is not possible compared to other fields? Plans / Advanced Roadmaps is a sort of sandbox experience where you can prepare your team's cross project schedule before committing a version you are happy with to Jira. Different types of fields need different sync…

Hi @Klaas B and welcome to the Community! Not supported means you can't add unsupported fields to an advanced roadmaps plan. You can track the feature request for it here: JRACLOUD-88038. Hope this helps! 

Hi @florian_correll, Yes. Restrict the create attachments permission in your projects' permission schemes so it is no longer available. For an overview of project permissions on Jira Data Center, see this support article. Hope this helps!

It is perfectly possible to track the full journey of an individual ticket, since every change on a ticket is recorded. You can see it if you look at the history tab at the bottom of the ticket's detail view. This is pure out of the box Jira functionality, so nothing special there. Obviously, that is interesting if you run…

Hi @肥田聖矢, I read this as the last 200 requests. That is a way to put a limit on the number of requests considered. You go back in time to a maximum of 30 days, until you reach 200. Hope this helps! 

Hi @Mai Medhat and welcome to the Community! Short answer: no. App pricing is based on the number of users of the Atlassian product you add the app into. Atlassian is, however, looking into new ways of licensing for apps. You want to keep an eye on the cloud roadmap for apps and extensibility and more specifically on: *…

Hi @Jesús Velarde, The workaround article link you mention in your question applies to the Data Center version of JSM. It does not apply to cloud and I am not aware of an alternative method you could apply there. Hope this helps! 

Well, simply put: what you are trying to do (and the way you are currently trying to do it) is not possible. So take a step back first and tell me what problem you are trying to solve here. Why does it matter where tickets came from to you / your team? In the same way: if you hand over tickets to another team, why does it…

Hi @Bhanuprakash N, It is exactly as the error mentions: history search on your Team custom field is not possible. History searches are what you are trying to do when you use the WAS statement in JQL to look into changed values of fields. Unfortunately, you can only use that type of search on a limited number of fields.…

Hi @Bryce Kneisel and welcome to the Community! Very simply put: team managed projects are / were a very well intended attempt from Atlassian to enable teams to create a spaces for the work they do in isolation just for their team without needing assistance from their company's Jira Admin. Jira configuration (in company…

Hi @Andre Carvalho Vitorio and welcome to the Community! Sure. Your question is quite broad, so have a look at this extensive guide on how Atlassian / JSM addresses this. Hope this helps!

Hi @Pendem, Anjaneyulu and welcome to the Community! Could it be you created a change request through the service desk portal? If so, this is expected behaviour. After you create a request, as the reporter of this request you only have the option to: * send messages and/or attachments to the support team through a comment…

Hi @Alex and welcome to the Community! Could you provide a clear explanation (preferably through a tangible example) of what your documentation structure looks like? I am guessing you are trying to include content of pages into other pages, but you got me confused by referring to sites all the time. Just to explain why I…

Hi @Peyton Macias and welcome to the Community! Jira Product Discovery is built for product roadmaps that span different time horizons than a marketing campaigns, I'm afraid. Jira has a lot more than software projects. I totally get what you're saying about software boards, but you can create more suitable marketing…

Hi @mom and welcome to the Community! Are you sure you can't click summary anymore? In my instance, summary is indeed displayed as text at first sight in the All Work view. But when I position my cursor over it, summary gets underlined at that point and clicking it still works as a hyperlink. As mentioned, at first sight…

Hi @Anthony L DErasmo and welcome to the Community! If you don't have access to project settings in your project, that means you are not added as a project administrator to it. Only another project administrator or the Jira Administrator of your site can fix this by adding granting you those permissions. So try to find the…

Hi @Ian Vissers and welcome to the Community! Why would you want to set up an automation rule for that? If you select component lead as the default assignee in your project settings, Jira should take care of your requirement out of the box. To make sure they get a notification email, make sure that assignee is configured…

Hi @Stuart Capel - London ! Nice to meet you out here for a change ! I am afraid not - or at least not directly - to answer your question. For some specific use cases, colours can be defined as you can see in this example (colouring by labels): If colours are customisable, you would see this custom option. Project does not…

Hi @Joseph William and welcome to the Community! I would say: give it a try and see how it goes. The app is free to install and use, so there's not much risk in giving it a spin. For the actions you describe: yes, that works well. In my experience, all actions that do not require extensive typing of long text, it…