Walter Buggenhout Community Champion

Hi @Richard Canlas and welcome to the Community! Even if that were technically possible, I would strongly recommend you to not even try. Jira has a hierarchy of issues, consisting of: Epics (which are parent of ...) Standard Issue Types such as Story, Task, Bug, ... (which are parent of ....) Sub-Task (which is the lowest…

Yes it does. 

Hi @Alison Meng, Permissions in Jira and Confluence are managed separately, so that is definitely possible. In order to have access to a Jira Software project, a user needs Jira Software Application (i.e. a valid license) Access as well as Browse Project permission to the project itself. To access the related Confluence…

Hi @Madula T and welcome to the community! No, that is not possible. Sprints are a feature of boards and - in company managed projects - boards can be used to manage work from multiple projects. That requires those sprints to be available across those projects. This may indeed lead to a long list of sprints being…

That's indeed a great and timely article. I have one episode up my sleeve that also touches the tools experiments we did, but indeed, there's more around practices and habits that I intend to share as well. I'll be happy to cross-reference this when I get to it! On a side note: funny how they managed to speak with someone…

Hi @Adam Azad and welcome to the Community! I think your expectations of what the project url does are not completely aligned with what it actually does. It is a field where you can add a link to information that holds interesting information about your project and is commonly used to link to e.g. a Confluence space that…

I have noticed how sometimes techniques from the workplace work magnificently with kids, but some don't and some maybe shouldn't even be considered. And it even works the other way around sometimes as well: people at work get smiles on their faces too when they get candy! I am also very interested to hear from fellow…

Hi @Bharath Sithian, If your ticket displays all 3 SLA's, that makes me suspect that your ticket matches all 3 definitions that you have set up. So in order to help, I'd be interested to see how you defined these SLA's in your SLA settings. I would expect that you have defined 1 single SLA First Response Time, with 3…

Hi @[deleted], Assuming that these new starters are internal users in your company, have you checked that these new users have the browse users global permission? Under Jira Settings > System > Global Permissions you will see that this permission is granted to one or more user groups. Make sure you add new starters to the…

Hi @Hannes , Log files can indeed only be accessed by Atlassian Support. On the server platform, you have both a Jira Administrator and System Administrator role. That is more or less similar on cloud, but System Administrator privileges are indeed reserved for Atlassian. For any migration issues or problems that need to…

Hi @Juan Manuel Marinoni and welcome to the Community, like @Jack Brickey says it is important to define what pending means. And in addition to that: who you are trying to create that report for. When I hear a question like this, it is usually a report that someone needs to share with an external party: a manager, a…

Hi @Daniel Perdiguero , In a scrum board, issues are only considered to be completed when they are in the rightmost column of the board. Based on your screenshot: do confirm that the status Realizada is indeed mapped to that rightmost column of the board. Hope this helps!

Hi @siond , That is not straightforward, as the notification settings are based on the people on the receiving end of the communication, not on the account that is triggering them. Depending on what type of notifications this account creates (these can be related to updates, comments, status transitions or other issue…

Hi @Hunter Hawes and welcome to the Community! The answer is: you can't. Both the backlog status and the leftmost status are displayed in the backlog view as that lets you move issues from the backlog into the first active status of the board. You can see this as the mechanism to transition issues from waiting to start…

Great to hear that, @[deleted]. If so, would you be so kind to mark the answer accepted? That makes it easier to find for users with similar questions. Thx and glad you were able to get things working!

Hi @Bano Iqbal and welcome to the community! This option is available in Jira out of the box. A prerequisite is that you have the global permission to make bulk changes. As soon as you do, just navigate to Filters > Advanced issue search (cloud) or Issues > Search for issues (on prem). Then create a filter that contains…

Hi @[deleted], There is no other tool that does exactly the same thing as advanced roadmaps, but depending on what you are trying to do, there are alternatives out there that allow you to visualise issue structures with more than 5.000 issues available. If your main goal is to visualise the structure, then ALM Works'…

Hi @Tim_B_Faulkner and welcome to the Community! Being on a standard plan, response times are in the below table in the leftmost column, based on priority of your ticket: Source: https://www.atlassian.com/enterprise/support-services I've seen tickets sometimes have an escalate option available, which is something you…

Hi @H Habashy and welcome to the Community! It seems you have an issue with your Atlassian site, but you haven't specified what your question is. A site may get deactivated if there hasn't been any activity over quite some time. I'm not sure if that is the case here. If that is not the case, it is best to try and reach out…

Hi @stefan bruijns , Yes, you can do this through automation. While not exactly the same, this sample rule from the library should give you an idea of how this can be achieved. Hope this helps!

Hi @Seagull 1963 and welcome to the Community! This is what a feature called canned responses is for. Currently you will need to revert to a marketplace app to get it integrated. You can check out the Atlassian Marketplace for potential options. Atlassian has a canned responses feature planned on the public roadmap for Q4…

Hi @John, As you are asking this question in the context of JSM, did you know you can add announcement messages to the portal and request forms of your Service Desk? If you want to reach your customers in the context of an incident or an update, that may be an alternative to email. Similarly, Atlassian launched…

Hi @Susann Petzold , Yes, that is exactly what I was referring to. Atlassian is currently incorporating the app in JSM out of the box.

Hi @Jasmine Andrews , That is certainly possible. Automation has plenty of capabilities to cater for your need. It is just a matter for you to decide whether you want to work with linked issues, or e.g. with sub-tasks. If the people responsible for doing the work are all agents of your service desk, sub-tasks will work…

Hi @Matt Baker , You cannot add the SLA time from one issue to another. But what you can do, is tweak the workflow of the issue you escalate to tier 2: instead of closing issue 1 when you do the handover to the other team, add a status to your workflow (something like: escalated or 2nd line or ...). Set up an automation…

Hi @scottj1 and welcome to the Community! As it is the first plan you created, there may be several reasons why your stories aren't showing up in the plan. A couple of things to consider: * In Advanced Roadmaps' hierarchy configuration, are all issue types mapped correctly to the hierarchy? * As you mention you…

Hi @[deleted] and welcome to the Community! If you try to locate the new workflow you created in Jira settings / workflows, is it under active or inactive workflows? If it is under inactive workflows, that means it is not associated with a workflow scheme yet. And linking the workflow to the workflow scheme that is used in…

Hi @Colby Handy and welcome to the Community! The functionality and documentation you are referring to refers to the older and by now retire live plans. In the new interface, the focus for capacity plans has shifted to the number of available hours of the entire team per week, and no longer on the capacity of individual…

Hi @norman and welcome to the Community! Can you verify if you have committed the changes you made in the roadmap to Jira through review changes / save to Jira? Maybe you ended up with concurrent updates, where you may accidentally have updated the same data on both ends. I would dare to try removing the dates from the…

Hi @Svenja Stöhr , Since you are receiving the report from another team, have you considered asking them to send you an Excel file instead of a PDF? Jira allows for export in csv format out of the box and having them deliver the format you need, would save you any additional hassle. Hope this helps!