Walter Buggenhout Community Champion

Hi @Anelia Gagova and welcome to the Community! If you want to group issues in your plan by release, all issues must be assigned to a release. As releases are specific to a project and you have several projects, you should also create a cross-project release in your plan to group the corresponding releases across those…

Hi @Holger Jaszus and welcome to the Community! As far as I know, there is no option to use the actual group of request type on the portal to display in queues. The concept is there to visually organise request in the portal UI and is not linked to the issues themselves. But as it seems you are trying to organise your…

Hi @Yana Semenenko and welcome to the Community! That is indeed a more advanced reporting need you have there. And that calls for more robust reporting solutions. EazyBI is one or the tools that could cover this need, as you may see from this sample report or you can consider disclosing your Jira data to other reporting…

Hi @kotha Eswar rao , Comments all end up in the same comments field and Jira out of the box does not support searching for who commented. However, I think the following workaround will suit your needs: Automation allows you to transition an issue between Waiting for Support and Waiting for Customer statuses based on who…

Hi @kotha Eswar rao, If I understand your question correctly, you should be able to retrieve those tickets using the following JQL filter: Issuetype in (Incident, "Change Request", "Service Request") AND Resolution = Unresolved AND Status != "Waiting for Customer" AND Updated <= -3d Hope this helps!

To add to what @Carla Ann Rowland says, the global permission browse users is related to your user picker, not browse project. 

I understand your view, @Verena Schwegel. You may however be underestimating the power and flexibility of the tool a bit. Changing status is a part of workflow. What makes Jira such a powerful tool, is that every user can define their own statuses and transitions to match their exact business process. As a consequence,…

Hi @Moti Stein and welcome to the Community! There's a couple of things you could check here: * click through on the Start Progress transition from the above screenshot and check if there are any conditions or validators that may prevent you from executing the transition; * check the permission scheme of the project(s)…

Hi @Jan Arve Dyrnes , According to the JQLT documentation, the following should do the trick (pun intended) for your use case: project in ("ts", "WTG") and jqlt.agile.epicStatus in ("To Do", "In Progress") ORDER BY createdDate DESC Hope this helps!

Hi @Ryan Smith , Maybe you can take a look at the Atlassian Partner Directory. You can search by region and expertise (Training Partner) to maybe find a partner in your area. 

Yes, that is correct.

Hi @Anna Ridley, You're close, but need a little adjustment to get to the exact point where you would like to be. You can simply extend the syntax you already have by adding a relative number of days, weeks, months ... in the past or the future between the brackets of your StartOf...() function. If you simply change your…

Hi @Verena Schwegel and welcome to the Community! Maybe your expectations are a bit off here; although advanced roadmaps adds a lot of additional functionality to take planning, tracking and management to a level way beyond single projects, automated synchronisation of statuses is not one of them. One thing you can do -…

Hi @Marina Vital , I am really curious why you would want to do something like that, but apart from that - I may have a workaround, at least if I understand you correctly. Using cron scheduling (see this support article) you could create an automation rule that runs on the 25th, 26th, 27th, 28th, ... 31st of every month to…

Hi @Sunil kumar, If you are on Jira Software Data Center, you have Advanced Roadmaps. From the hierarchy you describe in your question, it looks as if you are aware of that and using it. If you create an advanced roadmaps plan and display the story points custom field, roll-up of your (remaining) story points is visible by…

Hi @Ged Dunn , In Cloud, sandboxes are indeed a good way to create a development environment. As you may have read in the article you mention, it is important to note that these are only available if you are on a premium or enterprise plan. And you can only have 1 sandbox per product that you own (e.g. Jira Software, Jira…

Hello @RamithD , You can configure how dates look in the Jira UI from the Look and Feel page in Jira Admin settings, as referred to in this support article. However, as I said, what your dates look like in Excel, is defined in Excel - not Jira.

Hi @Chandan Mishra and welcome to the Community, I am not sure if Jira is the best place to document this, as it is essentially meant to track work that needs to be done. I would personally rather document that in Confluence. But apart from that, technically that is certainly possible. All you would need, is to create your…

Hi @Grace Cupat , When you are working in an Advanced Roadmaps plan, all the changes you make there are initially done in sandbox mode. You need to actually commit these changes to Jira before they will become visible there. In the top right corner of your screen, there is a big button Review Changes. Clicking that button…

Hi @James Osborn and welcome to the community, My guess is you are in a team managed project. That feature is indeed missing there. In company managed projects (which are very similar to server in terms of configuration), it does exist and is available by clicking the 3 dots next to the avatars of the users having work…

Hi @RamithD and welcome to the community! As it seems you are already getting formatted dates in Excel, it should be easy to solve the issue in excel by formatting the cells there as just dates. You'd need to do this if you want to get just a date anyway as the fields are exported from Jira as Date/Time fields. Hope this…

Hi @Chang and welcome to the Community! Due to all the issuefunction in() clauses and the many criteria involved, that looks like a horribly complex query you have there 😊. The way you search for issues that are not risks, suggest that you definitely have some room for improving your configuration, which would make your…

Hi @Jennifer Kilps and welcome to the Community, This is just related to the goal of the gadget. The sprint report on your scrum board aims to provide insight into your past performance. It is - literally - a reporting tool. The main goal of dashboards usually is to give you real time information about what is…

Hi @Whitni Smith, If you say "you just started receiving the following errors", you seem to be suggesting that - whatever type of issues you were creating - your setup has been working properly in the past. If that is correct, something must have changed in your configuration. A good place to start looking, may be in…

Hi @Susann Petzold, You could use the Request form description and Request form help and instructions at the top of the form for that purpose, as you can see here: Probably later this year Jira Forms will become available (used to be ProForma, but was acquired by Atlassian), where you will most likely be able to freely add…

Hi @Manoj Nandakumar and welcome to the Community! If I understand correctly, your company's Jira has been upgraded to a more recent version, you used to have the possibility to raise an onboarding request for a new user and that is no longer there? Unless I have misunderstood your question, that is a question you best…

Sorry @AT, I wish it was different, but I see we are now talking with a solution in mind 😉. I 'm not sure what is keeping you from replacing In Progress by 2 or more statuses in your workflow. From what you are suggesting, that is exactly what you need and it will make it a lot easier to discover bottlenecks in your…

Hi @AT and welcome to the Community, Unforunately I cannot give you the answer you probably would like to hear, as that is not possible. A status can only be mapped to 1 board column. The opposite - mapping multiple statuses to 1 column - is an option in company-managed projects.

Hi @Alicia Salas , If you already have Jira Software (JSW), your JSW users can create business projects for free. See the below paragraph from this support article Do I have to pay separately for Jira Work Management? For now, any licensed Jira user has access to Jira Work Management projects and features once enabled for…

Hi @Michael Austin and welcome to the Community, You describe a situation where Jira Service Management can provide the external, client-facing ticketing system. Your external users won't need a license (they are free users). Confluence will provide the knowledge base and your internal documentation. The easiest way to set…