Walter Buggenhout Community Champion

Hi @Deepa Narasimhan, No, that is not possible. And probably also not recommendable: wouldn't that lead to major confusion amongst your users? Your question suggests that your issue types and some custom fields have names that don't represent what your business means by them. If you want to fix that, I would strongly…

Hi @R and welcome to the Community! If you click on the create button in Jira, you will always have to make 2 choices before you can do anything else: * Select the project where you want to create something; * Select the issue type you are going to create Unless I am totally missing something, that type is the type of…

Hi @Krista Dyer, As you rightfully state: a project can have several boards. But also: a board can show issues from several projects. Boards and projects are totally different things. When you are thinking about where you want to put your issues, there is no choice: you need a project. A project is the container you put…

Hi @Jonathan Abrahams, Maybe a silly question, but are you sure you published the workflow with the condition in it after configuring it this way? And - on top of that - are you sure that the workflow is correctly associated with the issue type(s) you want to use it for in your project? I cannot see anything wrong with the…

Hi @Ben Weisman, You need view worklogs permission in the team your users belong to for viewing their timesheets. Have a look at the documentation on how to set this up. Hope this helps! 

Hi @Pablo Diorio and welcome to the Community! It is a bit difficult to see what you mean, here. I can imagine that your issues disappear from a board, which is common if a status is not mapped correctly to the column of a board. If that is the issue you're experiencing, you can read more about boards in this article.…

@Kelvin Yap, Maybe a noob question, but is it somehow possible to either import existing services from JSM and/or Insight assets into components? I might not have gone deep enough into the overall setup of Compass yet, but I do want to avoid having to maintain information in different places.

Hi @Peter Koutromanos, There is a feature request about the number of decimals: JRACLOUD-72614. From what it says there, you can get to 3 decimals. Hope this helps!

On a positive note: for developers this is not a steep learning curve usually. Most of them even like the flexibility they have by typing in their search queries. JQL is very similar to other search languages like SQL - the hardest part is usually to familiarise oneself with the available fields in Jira. But switching…

Hi @Justin Cee and welcome to the Community! As long as you make sure the resolution is filled out while you close an issue, this is already happening automatically. You can find the date in the resolved system field. So no need to do anything additionally there. Hope this helps!

Hi @Ted Penner, Just looking at your video, I am afraid there is a lot of things you will need to dig into before you will be able to get all the benefits from the tool. Just some practical things about the issue you showed: the categories you refer to - like postponed - are not categories, but statuses in a workflow. And…

Hi @Dean Jones, The search parameter in your url ("?jql=...") indeed literally returns all issues from Proj1. You should update that parameter with the part that you mention. To get the exact syntax, you should include the AND issuetype in (Defect, Bug) part as well. If you execute the search in Jira, look at the url in…

Try this one, @iPotato: https://developer.atlassian.com/server/framework/atlassian-sdk/create-a-helloworld-plugin-project/

Hi @iPotato, connect is a development platform for cloud, as that tutorial page clearly states. It is not for server or data center. You mentioned in your initial question that the application loads perfectly fine on cloud but not on your local Jira. Unless I have misunderstood what your local Jira is, it is perfectly…

Hi @Nyaisa Deverger and welcome to the Community! I think what you are trying to do here is simply not possible. The sheer concept of anonymization is intended exactly to no longer being able to identify previous users.

Hi @ola ogunsola, You seem to have made things far too complicated. You don't need more than this: The JQL query that selects your issues can be defined inside your trigger like this:

Hi @Inna S, This is definitely an area where Jira can be improved. You can come pretty close to what you describe in the overall search. Navigate to Filters > Advanced Search and set your screen to Basic Search. You will be able to select all kinds of fields and build dynamic search results: By clicking + More you can add…

Hi @Chris Figy, I just tested it myself in a test instance I have and it did work. I did actively change the status of my Epic to done. I am totally making assumptions here, but maybe if you could reopen the epic and close it again, that might help? This is all related to a couple of recent changes, of which a few are…

Hi @ola ogunsola and welcome to the Community! Technically, you can do that by running a scheduled automation rule that runs e.g. once a day for each of your conditions. Use a JQL condition to fetch the issues you want to update like this: Priority = Low AND due <= 30d Then, for all issues returned by the JQL, update the…

Hi @Kristine Gemici, That does not make any sense. A board is just a view (with some additional features, like reports, sprints etc) on a set of issues. It does not "hold" any issues, but just displays a selection of them. If you move into board settings > general, you will find a filter there. This is what decides which…

Hi @Chris Figy, Simply update the actual epic's status to Done (or an equivalent green status). That should make it disappear from the panel automagically. Hope this helps! 

Hi @samantha.passardi, You cannot do fuzzy searches on project names. As a workaround, you might consider using the project category (which you can set on each Project via project settings > details. It then allows you to search on category = PRE1 (just continuing from your example here). Project categories can be defined…

Yes @Nick Dart, that can be done. Most likely these tickets will be in a status like Waiting for Customer. Assuming that you have the necessary steps in place to update the status of these tickets when the customer does reply, you could set up an automation based on the following JQL: Status = "Waiting for Customer" AND…

You have the right to be forgotten, Guy. But it is quite normal that changes to the configuration and permissions of a business system are not done by end users. As this is a free plan, all users in there are project admins of every project and permissions can't be edited. So having your account disabled/removed from the…

Hi @Guy Cassidy, I would be surprised if Atlassian would be willing to do this, as this is a user management issue, not a technical problem with the site. Looking at it this way: the organisation is actually paying for your license on that site. By sending them a friendly email indicating that you would no longer impose…

Hi @Guy Cassidy and welcome to the Community! It is indeed an admin of that site who will need to remove you from the site as a whole. Depending on how everything was set up, you could also ask the project administrator if he/she can remove you from specific projects. Apart from the technical side of things, why is this a…

Notifications are sent via email. So, referring to your original question - your account should have a valid email address associated with it. "User rights" does not mean anything tangible to me. If your project is company managed, check Project Settings > Permissions to find out what roles/groups have the browse…

I've worked with many teams too implementing some form of scrum, kanban, scrumban or alike. Something I definitely find worth sharing, is that I've seen many teams struggle in deciding what type of process would be best for them: scrum or kanban. And in many cases, I've seen teams choose kanban because scrum is too heavy…

Hi @Ivan Andrieiev, Are you sure you also have access to the project itself too? In a company-managed project, that means you should have browse project permission. You will only be notified of issues you can actually see with that account. Hope this helps! 

Hi @dsim, If you are referring to software projects, no - scheduling issues below Epics on the timeline is not available yet. This is a known feature request that you can track here: JSWCLOUD-18668. Hope this helps!