Walter Buggenhout Community Champion

Depends what the desired result needs to be, @Sara V.. As soon as you start using OR in your JQL, you need to make sure to use parentheses in the right places to get the desired results: category = "System Design" AND issuetype NOT IN (CI, WG) AND "Project Platform" != POC would return all issues from system design…

Hi @James Bylett, Apart from being a member of the Service Desk Team role in your JSM project, users must also have a JSM license in order to be able to transition issues. That means granting them product access via admin.atlassian.com on your site. That product access is most likely the missing piece here. Hope this helps!

Hi @Mateus Haubert and welcome to the Community! Team managed projects do not have a resolution field that can be set. There is a feature request for this that you can track here: JSDCLOUD-8523. On the ticket there is also a mention of a potential workaround, by setting a resolution value via automation. General behaviour…

Hi @Sara V., Yes. The way you put things here, the OR part is basically ensuring that all issues are returned: Issuetype != CI will return all issue types in your Jira instance apart from CI (so also WG). Issuetype != WG will return all issue types in your Jira instance apart from WG (so also CI). Assuming that you want to…

Hi @Yarden N, No, not really. If it were technically possible, you would still have to somehow define what colour you would want to associate with each story. As you keep adding new stories time and time again, that would mean a lot of maintenance. The functionality that exists for epics (with the epic name being displayed…

Hi @Ryan Johnson, The screenshot you shared in the thread with @Trudy P Claspill shows you are in a server or data center version of Jira, not cloud. But apart from that, everything we discussed above still applies. From that Boards link, as Trudy says, go to configure and then see what the filter is behind your board. 

Hi @Yaniv L, Maybe I am missing something here, but the name (or key) of your parent project is right there, in the Parent link field on your screenshot. In your example, CR-65 is the issuekey of the parent issue. An issue key always consists of the key of the project the issue is stored in (CR, which I believe is what you…

As far as I know, not in an automated way. You can download the form as a pdf and then email that, but I don't suppose you'd be willing to do that manually. You can map the fields in your form to Jira custom fields however (see this support article) and then of course you can add the Jira fields to your email again.

Hi @Leshia and welcome to the Community! That is because Product Discovery is based on team managed projects. Unfortunately, these do not support some of the capabilities you know from company managed projects, such as shared custom fields and advanced workflow capabilities. Hope that explains!

You can't @Jacob A. Albrektsen. You define the filter for your board (in general) and map statuses from your issues' workflow to columns: From your board, in the top right corner select Board Settings: Then, on the General page you select the filter that fetches the issues for your board: And finally, on the Columns page…

Hi @adriel.logullo and welcome to the Community! {{issue.description}} just returns the content of the description field of your issue. That is a good start, but in order to return all information from the issue, you will need to explicitly mention every single field that is on there separately. This support article has a…

Hi @Jacob A. Albrektsen, That is not so difficult. You already mention several assignee filters. All you need to do is combine those into one single filter and then set that filter as the issue source of your QA Team kanban. If you take a step back, that might become something mainly based on statuses: Project IN…

Hi @Yukkurii and welcome to the Community, As long as you don't have workflow validators in place or a transition screen associated with a transition, it works. Just select multiple cards by clicking on them and holding your <ctrl> key. Then drag the set of cards into the next status: bulk status update completed. As soon…

High @Ahmer Saeed : T-5906, As far as I can remember, I have never encountered any other field than time spent in Jira. It is the system field of Jira and if there is any place where it is called logged hours, I would expect that to be exactly the same field. 

Hi @Peter Schenk and welcome to the Community, That makes me suspect that start and end dates for the issues have been filled out manually on the issue and that these dates do not match with the sprint start and end dates. For the issue to be displayed in the sprint, leave start end end dates blank and let the auto…

Hi @Ryan Johnson, Most likely this is related to your board filter (check Board Settings > General and check what the filter behind your board is). It is very likely that your Epics are being excluded there, either because: * your epics are in a different project and the project is not included; * your filter explicitly…

Hi @Malin Fremnell, Don't feel forced to use those groups if you don't see or even objectively have a benefit from it. These separate groups can make sense, though in larger organisations. As you have noted, your site may consist of multiple products: Jira, Confluence, Atlas, Bitbucket, ... Some companies do have separate…

+1 on Carcassonne, @Summer Hogan! I've always been a great fan of card games back in my school (well, close to school anyways) days. But I'm not sure if card games count as board games. One I got acquainted with during my first job, was Roborally. I love to play that game with people who have slight difficulties with left…

Hi @Rupisha and welcome to the Community! Your first requirement is not possible. If a user doesn't have browse project permission, he/she cannot see the project nor the issues in there. And the second idea is along the same lines. You can limit access to an advanced roadmaps plan, but the issues a user can see in there,…

Hi @EAspirant, No, unfortunately not. Advanced Roamaps' hierarchy is global only. You can map multiple issue types to a hierarchy level, but you cannot alter the parent-child relationships between different plans. If you want to create different hierarchy level structures, you'll need to revert to Marketplace apps instead.…

Hi @Bharati Susarla and welcome to the Community! To be accurate, Jira Software has a 3-level hierarchy: Epic -> Story (includes Task, Bug and any other "standard issue types" you may define) -> -> Sub-Task But indeed, out of the box you will be limited in a free or standard plan. If you upgrade to a premium plan, you…

I did not catch the part where you explicitly wanted the full list of boards in 1 shot ... Even the REST API does not have a call for that. If it is a really important inquiry, I would not hesitate to ask Atlassian Support to pull a list from the database for you. I imagine you have a long list that you would like to…

Hi @Alfons Mientjes , This is a permissions issue. After you create the project, you still need to grant access rights to it. Yes, probably even for yourself. Although I'm natively speaking Dutch, I don't usually use Jira in Dutch - so pardon me explaining the path in English menu settings: navigate to Project Settings >…

Hi @Heather Ronnebeck, Yes, absolutely. Fastest way is via the url <your site>.atlassian.net/jira/boards. Or you can navigate to the list via Your Work > Boards > View all boards. Hope this helps! 

Hi @Lindsey Abrahamsen and welcome to the Community! Sprints are not specific to a project. They are generated from a scrum board, but as you can use a filter to add issues from any Jira project to a single board, sprints can theoretically be associated with any issue in your Jira instance. As soon as a Jira issue appears…

Hi @lintek214, In company managed projects you can use workflow properties on your closed status(es). By setting the property jira.issue.editable with a value false will disable all editing possibilities of issues in that status. Also see this support article for more information and use the feature with care 🤗 Hope this…

Hi @[deleted] and welcome to the Community! The error you get is not about comments, but about the Activity field. You listed this field in the list of fields that you are trying to copy to the sub backlog. I hope the project you are copying to is a company managed project. If so, check the configuration of the screens in…

Hi @Marije Pierson and welcome to the Community! In you automation condition you are looking for issues in status to do. Then, later on, you are trying to transition them to that same status. It might solve your problem to just choose edit issue instead and then just update the sprint field. If you do have a transition…

Hi @Miguel Angel Díaz Polanco and welcome to the Community, Your automation would look somewhat like this: Of course, status escalated would be whatever status is in your workflow. And you can also set the target status of your JSM issue explicitly instead of copying it from the trigger issue. Hope this helps!

Hi @kristyna.ludwigova , In cloud you can't access the logs unfortunately. Being an admin does not automatically grant you assignable user permission nor assign issue permission in a project. Do verify if everything is ok in that aspect. If that does not help and you seem to be on a premium plan, do reach out to Atlassian…